Where to stay in Cancun

The room was clean and the service was great. I'd definitely go back again.

A very satisfying vacation. The all-inclusive hotel is really comfortable. It is good for families and couples. It is the first choice for a two or three-day vacation.

The room is big, the sofa has stains, the room service is good, the housekeeper is useless, the restaurant food is good, there is an Italian restaurant. The sea view room is worth recommending.

It's a great place for a family trip. There are a variety of action programs, so you'll enjoy yourself without realizing how much time has passed.

Will I ever come back again in my life? I'm glad I lived long and hard to find a place like this on the other side of the world from where I live. It's sad, but I can't promise that I'll come back. I hope I never forget this memory for the rest of my life

Great choices for breakfast and lunch and dinner. Friendly stuff clean pools

We had real good dinning experience at Los Velas.The Chef Miguel gave personal touch to our food and made cuisine which we love. He didn't even know our preference but he amused us. Also serving by Justo was really good. I really recommend these guys.

Hotel Cristal | Cancun, Mexico If you’re looking for that "1990s Spring Break" nostalgia mixed with a view that looks like a literal postcard, Hotel Cristal is your time machine. It’s not the sleek, ultra-modern glass tower your influencer cousin stays in, but it has a certain retro charm that I actually dug. The Vibe Let’s be real: the decor hasn't changed much since Titanic was in theaters. It’s...

We have been vacationing at this resort for the past 32 years. We have seen the upgrades throughout the years, as well as the consistent views of the most beautiful beach in Cancun. One thing that has remained constant and consistent is the people. They make our stay comfortable and like home. As our life has evolved into snowbird stage, we find ourselves at the Krystal for 10 days at a time for 3...

Fantastic atmosphere and dining, though rooms need a little TLC We had a lovely stay at this resort. Our first impression was very positive, and the reception team made us feel welcome right away. We opted for a paid upgrade to an ocean-facing room, which offered a beautiful view, though the room itself was just average. We did notice a slight odor in the bathroom, and the provided toiletries were...

Beautiful location! Right near nightlife/clubs and restaurants which you can easily walk too. All within minutes of the hotel. Rooms are outdated and I booked the club king balcony ocean view suite. But the balcony view was top tier. Service was amazing, staff is caring and the event staff are the best. The daily events are fun for all ages and they keep you well entertained. Being right in front...

The off-season is truly amazing – fewer people and a great price. The Caribbean really lives up to its reputation. As for restaurants, the buffet is actually the best. Definitely avoid the Japanese restaurant (unless you manage to get a teppanyaki booking), and the Italian one is just okay; the desserts have a strange artificial flavor. But just chilling out is still pretty good.

Incredible stay. The staff goes above and beyond 110% of the time. The hardest workers I've ever seen. The atmosphere here is fantastic, fun and lively at night and a little calmer and more fun during the day. I wasn't completely impressed with the whole meal, but I ate very well. Lobby tacos for dinner are by far the best food. So good and the light green sauce was delicious. The spa had many...

Amazing! So glad to be back! Got this place for a fantastic price at .ᴄᴏᴍ I love this hotel and am very glad I stayed here for much less than I usually pay. There is a reason we return to this resort year after year! Service, food, drinks, rooms - everything is great. We've been here many times and stayed in many places, but there is no better family resort than Fiesta Americana Condesa Cancún...

Very nice hotel) mostly Americans, funny evenings, with musical classics of the late 90s. nothing works since 11 p.m., the bar is closed, only room service, we waited for almost an hour(

Great experience. Great food. The only complaint, but it did affect my stay there was how insane it was to order shots. I am 27 years old. I have the same ID bracelet as all the others who need to be of age to drink. Most bartenders would give me a shot after begging and pleading...they told me they were told to not give shots to anyone who looked under 45. What?!?! I paid just like the rest. I’m sorry...

Food: good variety and the Mexican food there is great, however American and Asian food lack flavor and effort. Resort grounds: very clean and pools were spacious with like gardens and overall very pretty. This is a gorgeous resort. Bedrooms: clean and modern. Nice flat screen TV with amazing views. Garden views and ocean view are amazing. Drink: drinks can be improve however the staffs are always...

If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around... View is amazing, hotel is beautiful, food is delicious and the most impressive is the staff. We had an awesome time even with one day getting rained out. They had dance lessons and pin pong table games for people while the rain came down. I cannot say enough about the...

This resort was everything we hoped it would. A perfect balance of tropical but not jungle like, modern but not over the top where you don't feel like you're in Mexico. The staff were all wonderful to work with from the time we checked in until checkout. Was it perfect? No! They just reopened after a huge remodel of the resort. The usual opening hiccups but nothing that time won't correct. The...

The room was clean and felt very spacious. Our room had a great location, close to the kids pool. The staff were friendly, asked if I need anything before I even knew I needed something. We met no pushy sales people. The food was good at the buffet and the restaurants. The resort and staff were very family friendly. When our daughter couldn't participate in an activity one of the staff members chased...

Great family atmosphere, good food , clean rooms. The staff was excellent (Luis, Lucia, Lilliana)

My boyfriend and I just returned from Secrets Playa Mujeres and we have nothing bad to say about this place. It is beautiful with staff that is friendly and welcoming. The resort is peaceful and calm, but the activities and events make the nightlife exciting. During the day, they had activities like hat painting and finger painting lessons which made for a great souvenir to take home. The food is incredible...

We stayed here as a family of four and couldn’t be happier with our experience. From the moment we arrived, the staff made us feel genuinely welcome. The team greeting us at the entrance was warm and professional, and check-in and check-out were smooth and stress-free thanks to Rafael, who went out of his way to make everything easy for us. The service throughout the resort was outstanding. All the...

Our experience at Secrets Playa Mujeres was amazing. This is truly one of the best resorts we’ve ever been to. The property is beautiful, the atmosphere is relaxing, and the service was exceptional. We did have a small issue with our key card not working at one point, but the staff handled it quickly and were very helpful and accommodating. We enjoyed our stay so much that we are already planning on...

Excellent service, very friendly staff, and the food was superb. The room was very basic but clean, and the hotel, while small, was very practical. The only extremely negative part of our experience was an invitation we accepted for a 'beach membership' promotion. It wasted a lot of our time. A short, bald man got very aggressive with me because I didn't take what he was offering. They push you to...

To start with, this wasn’t my first trip to Cancún, and I’d stayed at a few hotels there before—I’m talking about budget options that were still in good locations. This time, I chose Crystal Cancún; it was much more expensive than the other hotels, even though the difference in location wasn’t that significant. For some reason, when I booked the hotel, (Trip.com) it was listed as all-inclusive, but...

Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious

everything was excellent, except room tempetature was 17 celcius, too be truly, it was too cold to be in the room

Rooms are a little dated, staff was friendly and helpful and the food was better than average.

Outdated resort, buffet is garbage, resort is EXTREMELY outdated like old old! Washrooms are not nice. If you get ocean view it’s not bad view! Restaurant food is nice but once again buffet is completely garbage. Staff is nice. Location is good right beside the Cancun *****. Only bar rail alcohol included. Cost money for good liqour. By the way, water bottles cost money which is crazy and not cool...

Clean room, ocean golf course and pool view. Mini fridge was restocked when asked promptly. Very friendly and welcoming staff!

The resort was GORGEOUS! The staff were super friendly and personable. Also, it’s very clean. Perfect for families who want the beauty of cancún.

hotel is new and clean. food and service is average. Beach is small and terrible, too many seaweed. Very windy as well.

The room was great, the food was good. But despite high price and paying for the preferred VIP package there was a push for upselling dinner meals, excursions, and day beds. We tried room service twice and both times the order was wrong and took 1.5 to 2 hours so we didn’t try after that. The kids club and kids park was amazing the staff was good for that. But for the high price and understaffing,...

I was looking for a reasonably priced, newly built, all-inclusive hotel and decided on this one. I chose this hotel because I wanted to stay at the hotel and use its facilities, so even though it wasn't in the main hotel zone, I was okay with it. Everyone was friendly, the food was decent, and I had a great time!

In general, it is good. But there is one weird thing when they promote the preferred club, sometimes 185usd / 135usd / 85 usd / 65usd

Terrible check-in experience! I arrived around 2:20 PM, waited, and did a pre-check-in. I was told to wait until 3:00 PM to get my room number. Okay, no problem. But at 3:00 PM, I was left standing there for way too long because the system still hadn’t assigned me a room. I have never seen anything like this before. Staff behavior & neutrality: Being very tall (2 meters/6'7") and of African descent...

Clean and very nice! ^_^ The pre-booked meal was delicious! The buffet, however, was just okay. Since I don't drink alcohol, it felt a bit wasted on me.

Best hotel ever….. everything was great especially Alfonso one of the butlers, he was very nice to us

No hot water for three out of four days.

Service was very very bad, the food was ok. Water tasted weird, not the best service & some rooms had issues too.

Perfectly located on the Cancun Hotel Zone *****, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most...

It’s a big scale hotel with all the facilities, swimming pools are nice. Service is just standard, welcome snacks are missing and we have to ask to slippers. Thought it’s pretty standard provision for the fees we’re paying. Great views from the rooms.

The breakfast buffet was abundant, and the room facilities were new, clean, and hygienic.

Magnificent resort in Cancun. Our dream holiday was perfect choosing this hotel. Super friendly and attentive staff, the pool is amazing and the beach area just incredible.

• Staffs are friendly, polite & helpful. I like the quiet and avoid the crowds of tourists from the all-inclusive hotels. Best choice for couples.  • Breakfast is delicious with a variety of choices.  • The beach is clean & beautiful.

It was absolutely superb. Everything was spotless, the food was delicious, and I honestly wished I could have just lived there forever!

The hotel was undergoing renovations, which impacted the overall experience. However, all the staff were very friendly, and I still felt good about the stay.

Upon arrival, we discovered our room was a side sea-view room. The cost to upgrade was too high, so we opted not to and actually switched hotels for the remaining days of our trip. The staff were quite friendly, and the buffet offered a good variety of dishes. However, the salad greens weren't very fresh, and the dining area was quite noisy, possibly due to limited space. We also felt that their premium...

Spacious and clean, but you have to shout to be heard, and the layout is a bit odd.

Overall, it's pretty decent. This was the second hotel we've stayed at in Cancun, and while the first one was pricier, leading to a slight downgrade, it doesn't overshadow this hotel's strengths. Its affordability is definitely one of its major advantages. The interior decor is a bit dated, which is understandable as the hotel has been around for decades. The service was generally good, and the staff...

The room was okay, but it was really noisy outside the window because of the two air conditioning units.

The room was clean and tidy, and the food was plentiful and delicious.

The rooms are a bit old, and only the suites have bathtubs.

Love Haven Riviera Cancun! It is near the Cancun airport (＜20mins). There was no timeshare selling that we were warned about. Great pools and beach. The beach had seaweed however we did not mind it and enjoyed lying at the beach cabana during afternoons. Not extra charge for cabanas. There were fun activities available during the day and evening. Food was great in all the restaurants. We always found...

This was probably one of the best hotels we have stayed at for adults in a while.

The hotel is in a lovely, secluded location. It's really spacious, clean, and has very nice rooms. We were very satisfied and would highly recommend it. 👌🏼👍🏼

For the price they charge it is not worth

Excellent hotel, great location, service, food, the staff's attention is very good, and the staff's treatment makes all the difference; I would definitely return.

Highly recommended, a closed holiday home, it’s a bit troublesome to travel but it’s really a one-stop service! You can also eat anything, and there are several specialty restaurants to choose from.

Spacious room and adults only resort is nice! Food options were good and resort is in a convenient location.

Clean resort, lots of activities, able to find a beach chairs easily throughout the day, really good food. Enjoyed the tres leches cake.

At check in we were told we would be given an up grade, when in fact the room had only one bed. We specifically stated that we needed 2. No apology, needless to say we were downgraded.

We loved the hotel and entertainment team. Food was a bit disappointing at times, but the drinks and entertainment were great and the beach beautiful. My biggest suggestion for improvement is to take away some of the 'elite member' cabanas and put more sub beds for regular guests, as these were limited and the elite ones were mostly empty and they were trying to upsell all the time. The staff worked...

Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what...

Food was awful. Buffet was cold or dried out. Service was average at best in restaurants. The adults only crowd was loud w party music, not relaxing or peaceful. Not enough seats at pool or on beach. Massage, room service staff and housekeeping staff were wonderful. Sauna in spa broke, hot tub dirty and needed cleaned. OVERALL GREAT LOCATION, would not recommend for adults looking for peace & quiet...

The staff are amazing! Special shoutout to Odalys at the check-in counter, Mario my butler and Salvador, the server in the buffet!

Great food, perfect size pool. Average beach, entertainment was not as good as past visits. Had first couples massage it was excellent. Had average weather and low numbers at hotel which may have effected experience.

friendly and caring staff, and entertainment and performances are great. The food is not great compared to other things, especially in restaurants. I recommend going to the SHE restaurant, not because of the food, but for the performance

Great staff, beautiful structure (general and bedroom), well taken care of, and amazing party vibes.

Very respinsive staff. Maintenance is completed promptly Air Conditioning soaked the floor and damaged our clothes. Someone was aware of the situation as the put a towel outside our door, but didn't report the issue. Didn't appreciate that. We lost two pairs of shoes.

All the workers were friendly and very helpful, making the experience even better. One of the days we were there, there was no running hot water and made us wait later in the day in order to shower.

The environment and food were generally good, nothing particularly outstanding, but definitely passable. The hotel's own entertainment activities were a highlight; they organized group activities for guests at the bar, by the water, and on the beach.

The room was spacious, and the sea view was absolutely beautiful. The all-inclusive services were also excellent, and the food in the restaurants was delicious. It was a very pleasant vacation experience, and the price I paid for booking in advance was very good value for money!

The balcony in the room was perfect for chatting. The room service was excellent. There are many restaurants in the hotel, and the sea is right outside the door with beautiful views. Overall, a perfect stay.

The location and food were both pretty good.

Not worth for 325 usd for 1 night, also we need to give tip for everything even if a drink, otherwise they will never give as per our expectations

Music vibe all day long till night. Enjoy the vibe if you are not an early sleep traveller.

We have had a lovely 10 day stay at Emporio Cancun. The food was absolutely fantastic. Prepared freshly and beautifully. Clear they take great efforts on hygiene etc and no tummy upsets even though we ate all available options of food and drink. Staff very friendly and attentive. Reception staff very helpful, helped me order something from Mexican amazon to the hotel with no problems at all and friendliness...

Mine and my partners experience here was extremely positive. We didn’t go all inclusive so can’t comment on the food etc, but the hotel and service we received was great, the hotel was very spacious and clean and had everything we needed. The private beach was wonderful and very clean. The location was perfect for us as we was far enough out of the hotel zone and only a bus ride away or 6 dollars on...

We stayed at Emporio Cancun with my wife and our 8-year-old twin daughters, and we were honestly surprised by the high quality of the hotel—it was well above what we expected. The gastronomic experience was a major highlight. Being able to secure reservations at renowned restaurants like Fasano and Bacoli made our trip truly special; the food was world-class. Another point that deserves special praise...

Good value for money. The hotel is close to the airport, and it’s very convenient since buses to supermarkets, malls, and downtown run frequently. I was especially impressed by how dedicated the beach lifeguards were—they clearly take safety very seriously. There are quite a lot of stairs, which can be a bit tiring at first, but after a few days you start to figure out shortcuts, so it becomes manageable...

Its a great property with breathtaking views of the beach. We had the beachfront room with amazing view. Staff is very polite and tries their best to communicate even though 90% of them don't speak English. The dinner reservation booking process is very smooth and you can easily book a reservation with 2 restaurants for ala carte. The main restaurant CUA is buffet only and you can easily walk in to...

Ocean front room. Everything was great!! Had a great 5 days stay!!😊

The sunrise was absolutely stunning.

Facing the sea with beautiful scenery and very clean.

The room type was excellent and spacious enough, with a balcony facing the sea, allowing us to enjoy the beautiful Caribbean views daily. The hotel's public areas were also beautifully decorated, perfect for photos everywhere, with lots of plants and animals like lizards and peacocks. However, the room facilities were very old, and the restaurant food was just average. The better restaurants required...

I read some reviews saying the rooms were a bit old, but it was actually better than I expected. The view is absolutely stunning, and the all-inclusive dining offers a great variety of options. Some of the restaurants require reservations and have a dress code. Overall, it's perfect for a relaxing vacation.

The hotel has a beautiful environment, perfect for a vacation, and the service is excellent. The three meals offered are also very generous.

It's a all inclusive hotels with Good Location great beach. The drinks could be better.

The beach outside the hotel was great! Foods were terrible

We transferred from the adjacent Sunscape resort and had specifically requested a direct ocean-facing room. To my disappointment, it was still somewhat angled towards the southwest, which made catching the sunrise rather difficult. However, the service was outstanding, and the staff were incredibly polite. The front desk even called to check if there was anything that could be improved. I mentioned...

Had the most amazing time at Grand park Royal cancun! Brought my two teenage daughters with for a relaxing time. Absolutely loved the all-inclusive. I'm already planning to go back soon!

The all-inclusive resort was quite good. The room was nice and had great views. The beach right in front was one of the most beautiful in the area and was free of sargassum (we went for a walk one day and some of the surrounding hotels had beaches covered in sargassum). What we liked least was the limited variety of food. There are four restaurants, but the food is always the same. The buffet is quite...

As usual the servers and bartenders were excellent  Roberto Gilberto Hector Belmai Angel we’re all great Erika Was excellent as a server  Hector was very good     Can’t wait till the new bar and pool seating is completed

We had a good time staying here. The beach was so beautiful and I could see it from my room. The food was very good. The service for cleaning room can be improved. Overall we enjoyed the time at this hotel.

All employees are very kind. Also, the foods are good.

I enjoyed how respectful and caring the staff were. All of the meals were amazing 😍. The beds were super comfy. The activities and events at the resort were awesome,transportation access was on point. The tour to Isla mujeres was so much fun. The only thing that I didn't like was the doors to the rooms. They slammed very loud. Otherwise my experience was a 5 out of 5.

I booked two (2) rooms at the Beach Palace and was happy with the rooms with the exception of the A/C which kept running which was fine, I just needed to redirect the fan. The issue I had was with downstairs, the salespeople booked me to go with my 5 children to Moon Palace for a day pass, when Moon Palace mentioned that all my children had to participate in a 90 minute presentation, I told them I...

The hotel is generally good, though a bit dated. The location is excellent, within walking distance to the shopping mall, and the bus stop is right in front of the hotel. The hotel service is excellent, the staff are friendly, and the food is good.

First time at Beach Palace or any other Palace resort. Great experience. Traveled with 11 and 14 year old kids. They loved it. Love that everything is right there. No huge facility where you need to take golf carts to go to the beach or pool. Food was on par for all-inclusives— not award winning but something for everyone. Great room service 24/7. Speedy and great options. Staff were super...

We really had a good stay in this Hotel. Staff was great and service is A1 excellent! Food was also great tasting with a lot to choose from. The hotel itself is a little outdated but very clean! Would love to stay here again and their other Hotel chains! Seemed like a very good hotel company. Shout out to Angelo and Ferdina at breakfast buffet, as well as all the staff at Smoke house restaurant for...

My husband and I stayed at El Dorado Seaside Suites for one week for our honeymoon, and the experience was absolutely marvelous. We booked the Honeymoon Oceanfront Suite, and it exceeded all our expectations. From the moment we arrived, everything felt special. Israel from Lomas Hospitality Transportation picked us up at the airport and was amazing—professional, friendly, and made us feel welcomed...

In all honesty, the resort in entirety made up a wonderful vacation. From the point of pick up from Lomas at the airport, to each staff interaction, to the unfortunate proceeding of the end of our trip. Each and everything about our stay was wonderfully executed. We are very big about food and this resort did not disappoint. There are so many options for everyone’s taste; from little snacks of tacos...

The staff was amazing! Loved Riccardo Renteria, he was amazing!! We couldnt be happier with the choice of staying at the El Dorado, the entire staff was beyond amazing!!

The staff was amazing they accommodate our stay so to a medical emergency . They did whatever they could to help and once we checked out they asked for my family member and made sure we are ok, that meant a lot . I would definitely come back !

I had an amazing time. The room was clean every single day, mopped and smelled so good! The bed was always very nice and after a long day it is so nice to come back to a spotless room!

Everything was great until the day we were leaving. The company “Lomas Travel” attempted to scam their way into some money by not letting us know when departure was supposed to happen. Then tried to pull the old “You’ll have to pay more if you want a private ride to the airport”. For that- 4 stars -but everything else? Amazing!

We had the best time at Le Blanc. The service and food was amazing. We loved all the restaurants, especially Yama and Bella that served delicious dinners. The staff was great! I’d like to give an extra Thank you to our Butlers. Saul on the 5th floor was outstanding! He was genuinely caring and always had a smile on his face. He always assisted us promptly willing to assist whenever possible with extra...

Had our first stay at Le Blanc Cancun. It was truly amazing. What makes this resort so special is it's well kept property, a tranquil beach and the top notch service provided by all the employees. It's a relaxing time for anyone who desires a beautiful view, great food and noteworthy service. It's as simple as that. Can't go without mentioning the exceptional service and kindness extended to us by...

Le Blanc delivered an incredibly relaxing, high-touch experience with standout service and some genuinely impressive dining—especially at dinner. A huge thank you to Camila in Public Relations and Brando at the front desk, who went above and beyond helping me navigate an extra-night logistics puzzle. Their calm, proactive support made a stressful situation feel totally manageable and ultimately seamless...

Pros: Standout spa and hydrotherapy area - highlight of the resort. Service - everyone was attentive and welcoming. Food was better than standard all inclusive. Pool area was nice - we prefer the beach (you can be at a pool anywhere - why go to Mexico for a pool??) Cons: Really really turned off by their push to sell you a membership. We said no multiple times to the sales pitch meeting during check...

This is my second time visiting Le Blanc, and they continue to amaze me with how special they make the experience. Everyone was so kind, welcoming, and went over the top to make this a memorable trip. Enrique made everything so special, having us be greeted with cocktails upon check in, surprising us with various appetizers at Yama (which was delicious by the way), and leaving us champagne in our hotel...

My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future! Cons: Hotel is a little old, and rooms are not...

I hope hotel staff will be more polite with guests as many bookings are indirect and they should respect and honor the commitments as described in bookings.

Hotel was just ok, booked it thinking it being a palace it would be of higher standard,this was not the case. Food was good but no wow factor anywhere. Room was nice but bedding was lacking,I am an early riser and early to bed which doesn't work at this resort as entertainment starts late and goes on late...pool staff did do an excellent job with drink service, beach is small but sand is soft and clean...

Stayed at this resort with family members. outstanding stay. the thing that rises above all is the service and food. the most helpful people from front desk, to waiters and waitresses and bar staff. Everyone offering to help. The food was outstanding and everything tasted great. Huge selection but I did eat in the black and white steak house 5 of the 7 days. Surf and turf outstanding. I am a 69 year...

Everything at the resort was really good (well, Abba show not so much), Staff is wonderful and very attentive. Gave the location 4 stars as it is a ways from most things, beach is compact but very nice and well maintained. Workout room is very good. Wish there was a change machine as I only had $US 20's, awkard asking bartenders to make change, wanted to tip the great staff more. Overall I'd definitely...

Great hotel in a lovely location. Good check in experience and given room very close together after emailing the hotel although they weren’t adjacent as requested. The rooms are lovely nice and clean and ample room if a little dated but in keeping with the rest of the hotel. The food was of good quality and the dining room like the rest of the hotel very clean. One of the speciality restaurants did...

We enjoyed our stay in this older, but impeccably clean resort. When we checked in, the “fabulous” Mitzy, noticed that one in our party was having a birthday, two days in to our stay (was very observant in looking at the passport to pick that up!). Not only did she notice at check in, two days later, after checking in/out hundreds of other guests since our arrival, Mitzy singled out our Birthday Boy...