Sol House Mallorca in Magaluf

I do not recommend this hotel. We stayed here for 7 days, and not once was the room properly cleaned.

They collected the towels during the first days, but then stopped. The furniture was dusty, and on one occasion they even got the bed and sheets wet, but instead of changing them, they just placed a blanket on top. I had to dry it with a hairdryer in order to sleep! Imagine having a great day at the beach and then coming back to a poorly cleaned room with a wet bed?? Terrible!

The kitchen staff were all very polite and helpful. However, the reception staff were the rudest and most unpleasant I have ever seen (and no, there wasn’t a high flow of people at the times I needed assistance). I didn’t even bother asking for help with the wet bed issue because they made it very clear how unhelpful they would be, so I spared myself the stress.

This is also not the place for those seeking rest. People were shouting in the hallways during the night, and some guests made me even reconsider whether I should use the hotel pool.

The location is very good, but for a slightly higher price I believe it’s possible to find something better.

This property was not at all what it appears to be in photos posted online. The room was not clean upon receiving it. There were stains on the pillow cases, sheets and towels, and needed replacing immediately. The only "blanket" provided was a single flat sheet and staff was initially hesitant to provide additional sheets when asked. The mattresses were not very comfortable. All the surfaces were dirty and I had to wipe all of them down again after receiving the room. Additionally, I had to clean the shower. The other guests were yelling in the halls and playing loud music into the early hours of the morning every day until about 6AM. The front desk was unreachable by phone and when informing them that the phone did not work, they failed to rectify this issue. The breakfast, that was an additional cost, was terrible. It does not entirely cater to dietary restrictions making choices very scarce - and it did not taste very good either. I would not recommend this hotel to anyone that wants to have a relaxing stay in Mallorca.