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247 USD
PortAventura Hotel El Paso in Salou
🌍 Spain, Salou, Rambla Del Parc s/n
● Center: 1.6 km
🌞 Beach - 1.6 km
☎ Phone: +34 977 77 90 90Show
✅ Convenient walking distance to PortAventura park entrance (100 m), enhancing the theme park experience. ✅ Spacious and clean rooms with good heating, appreciated in winter months. ✅ Large outdoor pool with a children’s area and free sun loungers and umbrellas around the pool. ✅ Friendly and helpful staff were frequently mentioned, especially at reception and housekeeping. ✅ Multiple dining options including buffet and a la carte restaurants with international cuisine and show cooking. ✅ Kids’ facilities praised, including children’s pools, playground, clubs, and animation programs. ✅ Free parking and free Wi-Fi in the lobby add practical convenience for guests. ❌ Several guests reported poor communication and unhelpful customer service, especially regarding booking confirmations and invoices. ❌ Long queues at check-in and for park rides caused frustration. ❌ Rooms need modernization; some bathrooms had maintenance issues like swollen doors and mold in showers. ❌ The all-inclusive system using QR codes was confusing and sometimes led to unexpected charges. ❌ Water supply problems affected some guests, causing significant inconvenience during their stays. ❌ The waterpark was sometimes closed without clear prior notice, disappointing visitors expecting full access. ❌ Limited healthy food options; buffet food quality was described as bland or junk food by some guests. ❌ Noise and overcrowding in the park impacted the overall experience for some families.
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Rooms and prices
2 guests
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Standard Double room
Wireless internet, air conditioning and private bathroom
Beds:
247 USD
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Standard room
Wireless internet, air conditioning and shower
254 USD
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Deluxe Superior Woody & Friends room
Private bathroom
Beds:
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Deluxe Superior Woody & Friends Double room
Private bathroom
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Description
PortAventura Hotel El Paso is a 4-star hotel constructed in 2002, designed in a Mexican theme consistent with one of the park's zones. It features 501 rooms across several buildings, including 8 accessible rooms with full disability access to the lobby, pool, restaurant, and other facilities. The hotel offers unlimited access to PortAventura theme park, free delivery of park purchases to the hotel, and priority restaurant reservations in the park. Amenities include multiple outdoor pools with a jacuzzi, various bars and restaurants with buffet and a la carte options, and extensive conference facilities with 18 meeting rooms. Families will find dedicated kids’ facilities such as a children’s pool, kids’ clubs, playroom, playground, and animation programs including a children’s disco during low season. Wi-Fi is free in the lobby, and parking is complimentary. Pets are not allowed, and rooms come in types including Standard, Standard Double, Deluxe Superior Woody & Friends, and Deluxe Superior Woody & Friends Double.
Location
The hotel is located at Rambla Del Parc s/n in Salou, Spain, just 100 meters from the entrance to PortAventura park. It lies 1.8 km from Salou’s tourist center and 2 km from Platja de Llevant public sandy beach, where umbrellas and sun loungers are available for a fee. The nearest airport is Reus Airport, 7 km away, while Barcelona Airport is 110 km from the hotel. Public transport options include a bus stop and taxi stand both 1.5 km from the hotel. Nearby amenities such as a supermarket, pharmacy, restaurants, and a night bar are all within 1 km distance.
Tips
- Book your stay well in advance and confirm your reservation directly with the hotel to avoid booking issues.
- Arrive early for check-in to reduce waiting times, especially during busy periods.
- Bring some snacks if you prefer healthier or different options than the buffet provides, and be prepared for possible queues at the theme park attractions.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 11:00.
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Ticket assistance
- Gift shop
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Electric car charging
Rooms
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
Services and amenities
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
Internet
- Free Wi-Fi
- Internet
Transfer
- Car rental
Languages Spoken
- Spanish
- Russian
- English
- French
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Billiards
- Sun Deck
- Ping-Pong
Parking
- Parking
- Free parking nearby
- Free Parking on Premises
Pool and beach
- Swimming pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Pool facilities
- Beach/pool towels
- Next to the beach
Business
- Fax and copy machine
- Conference Hall
Sports
- Table Tennis
- Golf course
Beauty and wellness
- First Aid Kit
Kids
- Playroom
- Children's playground
- Children swimming pool
- Family/Kid Friendly
Pets
- Pets Not Allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 1580 m. It takes 24 minutes To the beach!
The distance to the sea is 1650 meters
Hotel view
Video: PortAventura® Hotel PortAventura Includes PortAventura Park Tickets, Salou
Map
Reviews
07.02.2026
My family and some friends decided to vacation in a park and booked a hotel in advance for December 22nd to 23rd. For fun, we decided to participate in hotel roulette. It was our first time, but my friends had already tried it three times.
On November 24th, I paid €294 for three members of my family on hotel roulette. The bank confirmed the charge, but I never received a confirmation or receipt from the hotel. I decided to wait, hoping it would arrive later. However, neither the confirmation nor the receipt ever arrived.
On December 18th, my friends received confirmation that they had booked a room at the El Paso Hotel. I received nothing. I started to worry that our trip would be cancelled.
I tried communicating with your bot in the app. It was completely useless – it couldn't answer my questions about payment or booking confirmation. It couldn't even speak to an operator and only responded with scripted phrases.
I tried calling several times, but it's simply impossible. I once waited on hold for 40 minutes! I can't get through to you.
To save my trip, I had to pay for another room for three, this time in El Paso. It cost me another 168 euros. This time, both the receipt and the booking confirmation arrived almost immediately.
On December 22nd, we arrived at the hotel. The girl at the reception said she saw two reservations in my name. I told her about my situation and asked her to cancel one of them and get a refund. With sincere regret, she replied that this issue could only be resolved with a manager, and to do that, I needed to call your phone number. I asked her to call me herself, as all my previous attempts had failed. And surprisingly, she couldn't get through either. Only on the fourth try, after going to someone, did she find out the internal code, which (miraculously!) finally got through. I don't know who exactly I spoke to, but they refused everything. I didn't get a refund, no room upgrade, no additional services. NOTHING! The only response was: "Sorry, we can't do that." I was extremely irritated and upset by this attitude toward customers. My only thanks go to the girls at reception for their genuine concern.
Our weekend was ruined by the management's attitude toward hotel and park guests.
As proof of my words, I'm attaching photos of two of my reservations.
On November 24th, I paid €294 for three members of my family on hotel roulette. The bank confirmed the charge, but I never received a confirmation or receipt from the hotel. I decided to wait, hoping it would arrive later. However, neither the confirmation nor the receipt ever arrived.
On December 18th, my friends received confirmation that they had booked a room at the El Paso Hotel. I received nothing. I started to worry that our trip would be cancelled.
I tried communicating with your bot in the app. It was completely useless – it couldn't answer my questions about payment or booking confirmation. It couldn't even speak to an operator and only responded with scripted phrases.
I tried calling several times, but it's simply impossible. I once waited on hold for 40 minutes! I can't get through to you.
To save my trip, I had to pay for another room for three, this time in El Paso. It cost me another 168 euros. This time, both the receipt and the booking confirmation arrived almost immediately.
On December 22nd, we arrived at the hotel. The girl at the reception said she saw two reservations in my name. I told her about my situation and asked her to cancel one of them and get a refund. With sincere regret, she replied that this issue could only be resolved with a manager, and to do that, I needed to call your phone number. I asked her to call me herself, as all my previous attempts had failed. And surprisingly, she couldn't get through either. Only on the fourth try, after going to someone, did she find out the internal code, which (miraculously!) finally got through. I don't know who exactly I spoke to, but they refused everything. I didn't get a refund, no room upgrade, no additional services. NOTHING! The only response was: "Sorry, we can't do that." I was extremely irritated and upset by this attitude toward customers. My only thanks go to the girls at reception for their genuine concern.
Our weekend was ruined by the management's attitude toward hotel and park guests.
As proof of my words, I'm attaching photos of two of my reservations.
03.01.2026
Stayed 10–13 October 2025. Booked as an all-inclusive 4-star stay through Booking.com but it didn’t meet expectations.
Drink service was slow, with only one or two staff taking orders. The all-inclusive QR code system was confusing and led to being charged for meals and drinks that should’ve been included. Staff never checked wristbands, making the process pointless.
Check-in was vague, with no map or clear directions.
Breakfast booking slots made no difference as everyone queued together.
Wine options were poor, bottled water wasn’t included, and some basic soft drinks weren’t available.
The room was clean thanks to the housekeeping team, but the bathroom door was swollen and wouldn’t shut properly.
The biggest disappointment was that the waterpark was closed, this wasn't clearly communicated.
I raised a complaint through Booking.com, who contacted the hotel. The hotel rejected my complaint and asked for “supporting documents,” despite this clearly being about the general experience and quality of service.
Overall, the trip felt overpriced and nowhere near the standard expected from a 4-star all-inclusive resort.
Drink service was slow, with only one or two staff taking orders. The all-inclusive QR code system was confusing and led to being charged for meals and drinks that should’ve been included. Staff never checked wristbands, making the process pointless.
Check-in was vague, with no map or clear directions.
Breakfast booking slots made no difference as everyone queued together.
Wine options were poor, bottled water wasn’t included, and some basic soft drinks weren’t available.
The room was clean thanks to the housekeeping team, but the bathroom door was swollen and wouldn’t shut properly.
The biggest disappointment was that the waterpark was closed, this wasn't clearly communicated.
I raised a complaint through Booking.com, who contacted the hotel. The hotel rejected my complaint and asked for “supporting documents,” despite this clearly being about the general experience and quality of service.
Overall, the trip felt overpriced and nowhere near the standard expected from a 4-star all-inclusive resort.
12.12.2025
Beautiful Spanish style hotel. Very pleasant rooms, which maintain a fairly high temperature for the winter period. Friendly staff. A fairly spacious buffet. You can't choose from a very large offer, but everything that is presented is of good quality.
20.11.2025
Sleeping right inside the park is definitely part of the experience: I highly recommend it, as it's very pleasant to be able to walk to the attractions and soak up the atmosphere.
However, several aspects are disappointing:
• The self-check-in system is very unreliable.
• The queue to collect your room key feels like you're already queuing for an attraction.
• The staff is unfriendly and handles passports with surprising carelessness (which is unacceptable for a frequent traveler).
• Complaints are poorly received, which doesn't help.
The rooms, in a "small villa" style, are adequate but lack any particular charm.
The very large swimming pool seems almost disproportionate, but is still pleasant.
Overall, the hotel leaves a somewhat lackluster impression, and the stay is nothing to remember, even if the location within the park is a definite plus.
However, several aspects are disappointing:
• The self-check-in system is very unreliable.
• The queue to collect your room key feels like you're already queuing for an attraction.
• The staff is unfriendly and handles passports with surprising carelessness (which is unacceptable for a frequent traveler).
• Complaints are poorly received, which doesn't help.
The rooms, in a "small villa" style, are adequate but lack any particular charm.
The very large swimming pool seems almost disproportionate, but is still pleasant.
Overall, the hotel leaves a somewhat lackluster impression, and the stay is nothing to remember, even if the location within the park is a definite plus.
10.11.2025
Impossible to Get an Invoice – Avoid if on Business
I stayed here for a conference and was told the invoice would only be issued at checkout. In the morning, the queue was too long, and I had a bus to catch, so I had to leave without it.
Three weeks later, I still have no invoice. I have contacted the hotel three times by phone, written via Booking, and sent multiple emails, only to be told it's "being handled by another department." The delay is completely unacceptable.
This hotel is not recommended for business travellers. Their complete inability to provide basic financial documentation leads me to suspect they are either unprofessional or deliberately not reporting income. If you need a verifiable invoice for your expenses, look elsewhere.
I stayed here for a conference and was told the invoice would only be issued at checkout. In the morning, the queue was too long, and I had a bus to catch, so I had to leave without it.
Three weeks later, I still have no invoice. I have contacted the hotel three times by phone, written via Booking, and sent multiple emails, only to be told it's "being handled by another department." The delay is completely unacceptable.
This hotel is not recommended for business travellers. Their complete inability to provide basic financial documentation leads me to suspect they are either unprofessional or deliberately not reporting income. If you need a verifiable invoice for your expenses, look elsewhere.
27.09.2025
Just back from a week at the hotel, Dont trust all the 1 star reviews, the rooms can do with some modernisation however all was clean and cleaned daily, The bathroom restocked daily, The staff we're all great and nearly everyone speaks english. The buffet was really samey and quite bland but its too be expected with large scale catering, we visted the park 3 days and only found out on the 2nd day that the all inclusive has QR codes for the park to claim free meals while you are in portaventure. We lost €75 euros on 3 meals the first day in the park, The pool facilities we're great however there a few wasps around(not overly aggressive and cant be helped). As a family we would 100% stay here again the location to the park is 5 mins away. Definitley recommend!
05.09.2025
The hotel and facilities were very nice including the big pool with kids area , sand volleyball court, billiards tables, and the bars/ restaurants on property. Beds were very comfortable as well! One problem we encountered was in the showers of our room it looked like mold was growing on the wall. The other issue was with the AC not really working at the temp we set it, so it was a bit hot at night which with kids in your bed is not the best. The breakfast was well managed and the food was pretty good considering it was a buffet. Parking was very accessible. Room service did a great job resetting rooms and were very friendly.
17.06.2025
The hotel experience wasn't good or bad, to be honest. It doesn't seem like a 4-star hotel, but being in the park, you think you'll get some perks, but no. You enter at the same time as everyone else, and the park is oversold, so you only get to go on a few rides. I wouldn't recommend it. Also, the wait times shown on the screens don't match the actual wait times, unless one hour is counted as two in their system. The displayed time is nothing like the time you actually spend waiting with a bunch of unsupervised children in the sweltering heat with the fans off... a disaster.
16.05.2025
Love the park, and the hotels make it easier. This was a little away from the park but had all the facilities
22.04.2025
There is no microwave or kettle in the room. The queues to the park itself are very long.
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POIs near hotel
Telegraph Tower (1.4 km)
19th-century telegraph tower ruins perched on the coast near Tossa, part of coastal communication network.
Torre Vella de Salou (1.8 km)
16th-century watchtower built to defend against pirate raids along the Mediterranean coast.
Santa Maria del Mar (1.9 km)
Catholic church in Salou with Gothic-Renaissance architecture overlooking the Mediterranean.
Portal de Sant Antoni (2.6 km)
The Portal de Sant Antoni is a historic monument located in Vila-seca, showcasing medieval architecture.
Portal de Riudoms (2.8 km)
Ruins of the Torre del Portal de Riudoms, a medieval defensive structure with historical significance.
Frequently asked questions about PortAventura Hotel El Paso
Does the hotel offer free access to PortAventura theme park?
Yes, the hotel includes unlimited entrance to PortAventura park during your stay.
Are there facilities for children at PortAventura Hotel El Paso?
Yes, the hotel provides a children’s pool, kids’ clubs, a playroom, playground, animation programs including a children’s disco in low season, and child-friendly dining options with high chairs.
Is parking available and does it cost extra?
Free parking is available on site at no extra cost.
Are pets allowed at this hotel?
No, pets are not allowed at PortAventura Hotel El Paso.
What room types are available at this hotel?
The hotel offers Standard room, Standard Double room, Deluxe Superior Woody & Friends room, and Deluxe Superior Woody & Friends Double room.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 319 USD The best time to book is August 22, with rates starting from 247 USD
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