PortAventura Hotel El Paso in Salou
Rooms and prices
Description
The hotel is decorated in Mexican style, in accordance with one of the thematic areas of Port Aventura theme Park.
Built: 2002
Location: 110 km from the airport of Barcelona, 15 km from Reus airport, 20 km from the centre of Tarragona, 1.8 km from the tourist centre of Salou, 2 km from the beach, 100 m from the entrance to the Park PortAventura. The nearest bus stop is 1.5 km, taxi stop – 1.5 km, night bar 1 km, restaurants – 1 km supermarket – 1 km, pharmacy 1 km, ATM 1 km.
Included in the group of hotels of PORTAVENTURA.
Consists of one 6-storey building and five 2-storey and 3-storey buildings.
Only 501 room. There are 8 rooms for the disabled. Access for the disabled to reception, pool, restaurant, bar, restrooms, Elevator.
Beach: public, sandy, 2 km from the hotel (3-beachfront, Playa de Llevant). On the beach umbrellas, sun beds: free. Pool towels: Deposit. At the pool umbrellas, sun beds: free of charge. The beach is 1.2 km away.
We accept credit cards: Visa, MasterCard, American Express, Diners Club.
Pets are not allowed.
- unlimited entrance to PortAventura theme Park
free shipping purchases out of the Park PortAventura to hotel
- priority reservations in the restaurants of the Park (only in those restaurants where reservation is required)
discounts for clients of PortAventura hotels at the entrance to Costa Caribe Aquatic Park
Please note the opening times of the Park PortAventura and the water Park PortAventura Aquatic Park, which is listed on the website of PortAventura, as these services are provided only during the period of their work.
On the hotel territory: outdoor pools with Jacuzzi bath: 1, Park, Parking lot: free, Luggage room, Internet cafe with charge, equipment hire for conferences, bars: 2 (La Bahia (in high season only), El Laberinto), currency exchange, Laundry, restaurants: 1 (El Merida (buffet, international cuisine, show cooking, Breakfast, lunch, dinner)), the shop, a la carte restaurants: 2 (El Cayote (international kitchen, dinner) Club Maya near the pool (only in high season) ), meeting rooms: 18 (center for conferences (on is 10 through 4000 persons, possibility to rent equipment)), terrace (for sunbathing)
Attractions: volleyball free, Jacuzzis: 1, animations for free (evening entertainment (weekends)), games room chargeable, table tennis, Billiards, slot machines paid
For children: children's pool: 1 children clubs: 1, entertainment for children, children's disco (in the low season several times a week), games room, children's Playground, baby cot: free, highchairs in the restaurant: there is
When you stay at PortAventura Hotel El Paso - Theme Park Tickets Included in Salou, you'll be in a shopping district, within a 15-minute drive of PortAventura World and Tarragona Port. This family-friendly resort is 6.6 mi (10.7 km) from Cambrils Beach and 0.9 mi (1.4 km) from Tourist Office of Salou.
The distance to the nearest airport is 110 km.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Ticket assistance
- Gift shop
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Free Wi-Fi
- Internet
- Car rental
- Spanish
- Russian
- English
- French
- Multi-language staff
- Tour assistance
- Billiards
- Sun Deck
- Ping-Pong
- Parking
- Free parking nearby
- Free Parking on Premises
- Swimming pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Pool facilities
- Beach/pool towels
- Next to the beach
- Fax and copy machine
- Conference Hall
- Table Tennis
- Golf course
- First Aid Kit
- Playroom
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Pets Not Allowed
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Additional measures against COVID-19
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 1580 m. It takes 24 minutes To the beach!
The distance to the sea is 1650 meters
Hotel view
Video: PortAventura® Hotel PortAventura Includes PortAventura Park Tickets, Salou
Map
Reviews
On November 24th, I paid €294 for three members of my family on hotel roulette. The bank confirmed the charge, but I never received a confirmation or receipt from the hotel. I decided to wait, hoping it would arrive later. However, neither the confirmation nor the receipt ever arrived.
On December 18th, my friends received confirmation that they had booked a room at the El Paso Hotel. I received nothing. I started to worry that our trip would be cancelled.
I tried communicating with your bot in the app. It was completely useless – it couldn't answer my questions about payment or booking confirmation. It couldn't even speak to an operator and only responded with scripted phrases.
I tried calling several times, but it's simply impossible. I once waited on hold for 40 minutes! I can't get through to you.
To save my trip, I had to pay for another room for three, this time in El Paso. It cost me another 168 euros. This time, both the receipt and the booking confirmation arrived almost immediately.
On December 22nd, we arrived at the hotel. The girl at the reception said she saw two reservations in my name. I told her about my situation and asked her to cancel one of them and get a refund. With sincere regret, she replied that this issue could only be resolved with a manager, and to do that, I needed to call your phone number. I asked her to call me herself, as all my previous attempts had failed. And surprisingly, she couldn't get through either. Only on the fourth try, after going to someone, did she find out the internal code, which (miraculously!) finally got through. I don't know who exactly I spoke to, but they refused everything. I didn't get a refund, no room upgrade, no additional services. NOTHING! The only response was: "Sorry, we can't do that." I was extremely irritated and upset by this attitude toward customers. My only thanks go to the girls at reception for their genuine concern.
Our weekend was ruined by the management's attitude toward hotel and park guests.
As proof of my words, I'm attaching photos of two of my reservations.
Drink service was slow, with only one or two staff taking orders. The all-inclusive QR code system was confusing and led to being charged for meals and drinks that should’ve been included. Staff never checked wristbands, making the process pointless.
Check-in was vague, with no map or clear directions.
Breakfast booking slots made no difference as everyone queued together.
Wine options were poor, bottled water wasn’t included, and some basic soft drinks weren’t available.
The room was clean thanks to the housekeeping team, but the bathroom door was swollen and wouldn’t shut properly.
The biggest disappointment was that the waterpark was closed, this wasn't clearly communicated.
I raised a complaint through Booking.com, who contacted the hotel. The hotel rejected my complaint and asked for “supporting documents,” despite this clearly being about the general experience and quality of service.
Overall, the trip felt overpriced and nowhere near the standard expected from a 4-star all-inclusive resort.
I stayed here for a conference and was told the invoice would only be issued at checkout. In the morning, the queue was too long, and I had a bus to catch, so I had to leave without it.
Three weeks later, I still have no invoice. I have contacted the hotel three times by phone, written via Booking, and sent multiple emails, only to be told it's "being handled by another department." The delay is completely unacceptable.
This hotel is not recommended for business travellers. Their complete inability to provide basic financial documentation leads me to suspect they are either unprofessional or deliberately not reporting income. If you need a verifiable invoice for your expenses, look elsewhere.
Frequently asked questions about PortAventura Hotel El Paso
How much does it cost to stay at PortAventura Hotel El Paso?
The cost of living in PortAventura Hotel El Paso depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from PortAventura Hotel El Paso to the nearest beach?
It takes 24 minutes to reach to the nearest beach.
Which sights are located near PortAventura Hotel El Paso?
The nearest sights are: PortAventura World (770 m) and Tarragona Cathedral (10 km)
Which room categories are available in the PortAventura Hotel El Paso?
You can book Standard room, Standard Double room, Deluxe Superior Woody & Friends room, Deluxe Superior Woody & Friends Double room in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at PortAventura Hotel El Paso?
Check-in at PortAventura Hotel El Paso is possible from 15:00, check-out is until 11:00.
Does PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land have a pool?
Yes, PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land has a swimming pool for guests.
Are pets allowed at PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land?
No, pets are not allowed at PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land.
How to get to PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land from the nearest airport?
The nearest airport is Reus Airport, located about 18 mins from hotel by car (12.6 km) away.
What’s the cancellation policy at PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land?
The cancellation policy at PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land depends on your room type and booking terms.
Does PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land offer airport transfers?
No, PortAventura Hotel El Paso - Includes unlimited access PortAventura Park & 1 access Ferrari Land does not provide airport transfers for guests.