Hotel Mura in Bansko

You get what you pay for.
Rooms had stained carpets and sofas/stools, however the cleaners did a great job as changing sheets/towels/replenishing toiletries daily upon request. They were also very friendly.
Mura hotel is the furthest hotel away from the gondola, taking 15 minutes uphill to walk to. They do, however, provide a great shuttle bus service to the gondola, but it only runs 07.30- 09.00 in the morning and 15.00-17.00 in the evenings, in 30 minute shuttles, which is quite frustrating/ inconvenient. Also note, the gondola has queues of up to 4 hours, so I recommend an early breakfast and the first shuttle up there!
There is no air con, so the rooms get very hot unless you open the balcony door. In fact, I suffered from nose bleeds (very unusual for me) due to the stuffiness!
Beds are fairly uncomfortable, but what can you expect for cheap accommodation. The rooms are also paper thin, so I could hear people in the next door room using the toilet!
The bar is very expensive, so would recommend going into town for drinks as town also has a much nicer environment.
The driver of the shuttle bus is very polite and friendly, it’s a shame I can’t say the same about all of the staff. The brown haired receptionist is lovely, she makes a real effort to speak English- which she does well, her customer service is also excellent! The blonde receptionist, however, is extremely rude and suffers from major attitudinal problems. She is snarky, makes you feel uncomfortable and unwelcome and clearly does not like anyone who isn’t Balkan. She shouted at me in Bulgarian for filling my 0.5 litre water bottle up at breakfast (which I paid for!) How absurd! When I appeared confused as I don’t speak the language, she proceeded to physically SMACK my bottle and shout ‘NO NO NO’ very aggressively. As a young female, I was quite intimidated. She completely ruined our stay and let the rest of the team down as everyone else was lovely. I recommend staying away from her as even if you ask questions she laughs at you and is very condescending.

Had a very good trip with very good friends but the Mura hotel in bansko was pretty awful tbh. The room we stayed in was very run down,ancient tv that barely worked,heavily stained carpet,walls covered in marks. Breakfast was dreadful,actually didn’t bother one morning.I would never stay here again,cheap yes but dreadful.

STAY AWAY if you are English…. They will make it blatantly obvious that you are not wanted… the location is ok, but all of the staff are so rude. If you complain about something the manager just smirks at you, then talk about you in Bulgarian. SERIOUSLY DO YOUR RESEARCH AND FIND SOMEWHERE ELSE…