Triton Garden Hotel in Malia

All inclusive and food awful had to eat out for all meals. Hotel room was tired and dirty. Not 3 star wouldn’t even give 1!!

Room - full of ants. Fridge door was faulty and wouldn't always shut properly. Tiny shower, and the shower head fell off the wall and had to be hand held. Room was cleaned regularly though. Pool area - clean and tidy. No blaring music, which was a nice bonus. Pool was warm. Food - horrendous, and I couldn't believe how little choice there was. I'm easily pleased, but what was on offer was foul. Didn't help that there was no supermarket within walking distance, and our fridge was faulty. We ended up getting taxis to and from town so we could eat out. Drink - all inclusive didn't incude spirits (just wine and beer). Couldn't get a hot drink either. Soft drinks tasted like they had no syrup in them. Staff - friendly and helpful. Surrounding area - nothing was within close proximity walking distance, but a €10 taxi will get you into the main town, with lots of nice bars, restaurants, arcades and shops. Beach was also lovely. Worth mentioning - be sure to take cash to this hotel - air con costs €8 daily, and the hotel does not have a card reader or ATM nearby. Also, if you're arriving in the early hours of the morning, be sure to grab some drinks from the airport - the hotel does not have a vending machine for drinks and snacks, and there are no shops nearby.

The hotel itself wasn’t that bad, rooms were cleaned, nice staff, good location ect. However the food was literally inedible, we payed for all inclusive and ate out every meal. The first two days we did try but it was beyond disgusting. The breakfast was edible but it wasn’t very nice and on the second day, my friend left his sausages and the chef came over and asked if he was finished, when he said yes he put his left over sausages back in the pot, that was our final straw. Also the drinks do not include spirits or cocktails they aren’t even offered at the hotel, just cheap local beer and wine and soft drinks. As I said the hotel itself wasn’t bad at all, the only complaint I have is that there was no proper shower, you had to basically just hold it and shower yourself which was annoying. Also worth mentioning that there are no cushions on the sun beds it’s just plastic. It’s not an awful hotel but I would definitely avoid doing all inclusive, there are so many places to eat out nearby and Malia isn’t too expensive so save your money, and your stomach and just eat out.

The hotel should be rated 1 star, no more. We have stayed in 3-star hotels before, but this was far from that standard. The room was quite small, with no chance to unpack our things. The fridge, although small and covered in scratches, worked pretty well. The bathroom was horrible! The shower needs to be replaced — even my 12-year-old son found it too small to use. You have to pay €8 per day for air conditioning, and there is no air conditioning in any other part of the hotel, including the kitchen and dining area. Can you imagine 36°C outside and how hot it was in the dining room? It was unbearable, and not even suitable for keeping food fresh. The food was terrible — no variety, bread was not fresh, and they reused food from the previous day to prepare dishes for the next day. There was no real selection of fruit, only watermelon and canned peaches. Cleanliness was another problem. There was only one cleaner for the whole hotel. When she was sick one day, no one replaced her, and the cleaning simply didn’t happen. The description of how close the hotel is to the beach was completely wrong. It was actually quite far, across a grassy area. The swimming pool was small but nice and clean. The only positive was that the staff were really friendly and helpful. However, the overall condition of the hotel was very poor, and it needs major improvements.

terrible experience, caught the owner urinating into a plastic cup at the inside bar. shower flooded everytime wich left the room soaking wet. It was like you wasnt allowed to talk at all in the hotel. Got told to be quiet everytime we spoke around the hotel

This hotel was apparently a 3 star hotel....FAR FROM IT. First of all, the hotel and the rooms are incredibly outdated, it is almost like being in a prison cell. The bathroom is shocking, that even having a decent shower is impossible, and not to forget the rooms smell. The beds are very uncomfortable so a decent night sleep is unlikely. To top this off as well, they charge 8 euros per night to have aircon....?? Second of all, the location of the hotel is shocking, you are looking at a 30 minute walk to the closest beach despite stating its a 10 minute walk on the hotel advert. The hotel is placed by a main road which can get really loud which cars and people. Lastly, the food is shocking, 95% of the time it is the same recycled food being given. You want fruits? there's NONE. What about desserts? NONE. Wouldn't recommend if you want peace of mind and half decent food.