Hotel Sierra Resort Hakuba in Hakuba
✅ Complimentary hot springs with coffee milk and free refreshments after skiing ✅ Spacious rooms including multiple suite options with private onsens ✅ Free flow of wine, sake, and various teas in the lounge area ✅ Family-friendly amenities such as children’s playground and kids’ menu ✅ Helpful and polite staff, especially in accommodating room requests ✅ Convenient shuttle service to ski resort and dinner locations ✅ Buffet breakfast with a good selection and free wine offered ✅ Multiple recreational options including billiards, ping pong, darts, and karaoke ❌ Check-in and check-out times are restrictive with extra charges for late check-out ❌ Rooms and facilities are somewhat dated and could use upgrades ❌ Restaurant service inconsistencies, including unfriendly responses and occasional freshness issues ❌ Limited English-speaking staff causing communication difficulties ❌ Cleaning in rooms sometimes insufficient, with toilet and vanity not thoroughly wiped ❌ Breakfast ends early at 9:30 am, which some guests found inconvenient
Rooms and prices
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Description
Hotel Sierra Resort Hakuba is a four-star resort located in Hakuba, Japan, offering a variety of room types including several suites in the East Wing and Universal Double rooms. The hotel features multiple hot springs, both private and public, with complimentary refreshments like coffee milk available after bathing. Guests can enjoy free drinks including wine and a diverse breakfast buffet served until 9:30 am. Facilities include a restaurant serving Western and Japanese options, though some reviews noted limited variety in the kids' menu and occasional issues with freshness and service. The resort provides numerous amenities such as a tennis court, sauna, billiards, karaoke, and a children’s playground. Free bike rentals and ski-related activities are available, though ski rentals incur extra fees. Service is generally praised but some guests found communication with front desk staff challenging. The property dates from an older era with some facilities showing signs of age, but it remains popular for family stays and winter visits due to its onsen and spacious rooms.
Location
Hotel Sierra Resort Hakuba is situated at 14863-6 Hokujo in Hakuba, Japan. The resort is conveniently positioned not far from Mu Pond Ski Resort and accessible via shuttle services. It is approximately 211 km from Haneda Airport (HND). The hotel’s location offers guests easy access to winter sports and outdoor activities, with the ski resort reachable by shuttle. Nearby nature can be enjoyed from the hotel’s grounds and rooms, some of which provide views of fall foliage and snow-covered fields. While a bit outside town, the hotel compensates with shuttle transport for dinner and ski outings.
Tips
- Plan your breakfast early since service ends at 9:30 am.
- Consider booking your silk bath session in advance for private access.
- If you require late check-out, budget for the hourly fee to avoid surprises.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed policies vary according to room type. Please refer to the relevant room type policy. For crib policies, please contact the hotel.
- Breakfast: Buffet [Mon - Sun] 07:00-09:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, JSB, UnionPay, Visa
- Check in time: 15:00. Check out time: 06:00-10:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Chapel
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Indoor Fireplace
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Laundry
- Safe-deposit box
- Concierge services
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Restaurant
- Snack bar
- Vending machine
- Kitchen
- Free Wi-Fi
- Transfer services
- English
- Multi-language staff
- Japanese
- Tour assistance
- Bike rental
- Billiards
- Karaoke
- Hiking
- Fishing
- Ping-Pong
- Swimming pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Darts
- Table Tennis
- Tennis court
- Massage
- Sauna
- Children's playground
- Family/Kid Friendly
- Ski storage
- Ski passes available
- Ski facilities rental
- Ski shuttle
- Skiing
- Pets Not Allowed
Video: Hakuba Japan | Sierra Resort Hotel Near Ski Slopes & Nature Stay (subtitles)シェラリゾート白馬
Map
Reviews
I also recommend booking the silk bath early; having it to myself for nearly an hour was fantastic.
The hotel's location is also good, not far from Mu Pond Ski Resort, making transportation convenient.
What's worth complaining about is the service, which was genuinely subpar. There aren't many English-speaking staff, and communicating with some of the older female front desk staff felt difficult. Plus, the rooms aren't properly cleaned; the toilet and vanity aren't wiped down. They just make the bed and change some towels.
The hotel is a little old, and the facilities are just okay.
Frequently asked questions about Hotel Sierra Resort Hakuba
What types of rooms are available at Hotel Sierra Resort Hakuba?
Room types include Universal Double room; Grand West Wing Double room; Quadruple Junior Suite East Wing; Superior Quadruple Suite East Wing; Superior Concept Quadruple Suite East Wing; Executive Double Suite East Wing; and Executive Concept Double Suite East Wing.
Are pets allowed at Hotel Sierra Resort Hakuba?
Pets are not allowed at the hotel, but service animals are allowed on request.
What are the check-in and check-out times, and are late check-outs available?
Check-out is at 10 am. Late check-out is available for an additional fee of 2000 yen per hour.
Is breakfast included and what are the hours?
Breakfast is served buffet-style from 7:00 to 9:30 am daily. Additional breakfast fees are not included in the room rate and must be paid at the property.
Are there on-site hot springs and what amenities do they offer?
Yes, the hotel features multiple hot springs including private and public onsens. Complimentary coffee milk and free popsicles are offered after bathing.
