Hakuba Tokyu Hotel in Hakuba
✅ Very good breakfast and delightful dinner with Japanese-French inspired 6-course meals ✅ Friendly and professional staff providing helpful ski rental and shuttle services ✅ Spacious, clean rooms with modern features including tech toilets and great shower pressure ✅ Excellent onsen facilities with both indoor and outdoor pools, enhanced by robes and elevator access ✅ Convenient on-site ski rental and lockers plus free bike rentals and parking ✅ Hotel architecture is grand European castle style with a cozy and well-maintained interior ✅ Multiple dining options including French and Japanese restaurants and a comfortable bar with an open fire ❌ Reception service occasionally described as gruff or impatient, impacting guest experience ❌ Hotel is not ski-in/ski-out; closest lift is a 500-meter uphill walk even in ski boots ❌ Limited laundromat facilities, especially drying machines, noted as insufficient by guests ❌ Some guests reported cleanliness issues such as cookie crumbs, hair, and insects in rooms ❌ Transport assistance for taxis or early shuttle buses to Nagano station can be unclear or limited ❌ One restaurant was closed for renovation during some stays, reducing dining options
Rooms and prices
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Description
Hakuba Tokyu Hotel, constructed in 1996, is a 4-star property offering a range of room types including Economy, Standard, Deluxe, Concept rooms, a Suite, and a Double Studio with a Theater Room. The hotel delivers high scores in cleanliness (10/10) and strong ratings in amenities, location, and service (9/10 each). Facilities on site include a restaurant with buffet options, a bar, a spa and wellness center with sauna and massage services, and fitness amenities. Guests will find a ski rental shop inside the hotel and enjoy free parking, free bike rentals, and a 24-hour front desk. The hotel features a garden, terrace, shared lounge with TV, and is equipped for disabled guests. Despite its European castle-style design and spacious, clean rooms, some guests noted older style decor and variable reception service. Pets are not allowed, but service animals are welcome on request.
Location
Located at 4688 Hokujo in Hakuba, Japan, Hakuba Tokyu Hotel lies approximately 211 km from Haneda Airport (HND). It is near the Kokusai lift, with a roughly 5-minute walk to the Happo One ski lift uphill. The hotel provides a free shuttle bus to major ski resorts including Happo One, Goryu, and Hakuba 47, which supports winter sports travelers. While the hotel’s setting is somewhat secluded, requiring some effort to reach central Hakuba without a car, it offers convenient access to ski activities and on-site ski rental services.
Tips
- Book transportation to and from Nagano station in advance, as hotel assistance can be limited.
- Request pajamas at check-in since they are not provided automatically.
- Consider reserving dinner ahead due to popular seasonal course menus and occasional restaurant renovations.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed on request
- Age Requirements: There is no age limit for checked in guests.
- Paying at the hotel: MasterCard, AmericanExpress, JSB, UnionPay, Visa
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Gift shop
- Chapel
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Electric car charging
- Non-smoking rooms
- Fridge
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Laundry
- Safe-deposit box
- Concierge services
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Restaurant
- Vending machine
- Kettle
- Free Wi-Fi
- Airport transportation
- Transfer services
- English
- Multi-language staff
- Tour assistance
- Bike rental
- Hiking
- Parking
- Parking nearby
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Table Tennis
- Tennis court
- Fitness facilities
- Gym
- Massage
- Sauna
- Spa
- Ski storage
- Ski passes available
- Ski facilities rental
- Ski shuttle
- Skiing
- Skiing Off-site
- Pets Not Allowed
Video: Hakuba Tokyu Hotel, Japan | Travel With Suruchi
Map
Reviews
Onsen: newly refurbished and amazing!
Breakfast and Dinner : was pleasantly surprised by the dinner provided it was a 6 course dinner Jap-French inspired. Had lovely meals every evening.
In house ski rental : it’s good that there is one onsite. However the service was less than desirable.
Rented a snowboard and requested for regular stance, the young guy provided a goofy stance set up.
I only noticed the next day, after bringing it back - and the same young guy was not at the shop. Approached the concierge where the staff then very impatient and frustratingly fixed it for me..
Transport to the ski resort: asked the staff to help book us a taxi to get to Nagano station when we were leaving the next day. Their taxi company was full so they said they couldn’t do anything. We then asked for alternatives, the concierge suggested a shuttle bus to Nagano station, but shortly after said it was not possible as the hotel shuttle didn’t start that early. The staff just seemed abit unwilling to help, and also unclear about how guests leave the hotel. To future travellers; Prepare beforehand - book a taxi / bus in advance and don’t expect the hotel to help
I also really liked that the hotel has a ski rental shop inside the building, which was very convenient since I didn’t have to walk far. Returning the equipment was also very easy—you just drop it off.
The only thing I wish they had more of was the laundromat, especially the drying machines, as they were quite limited. Other than that, I had a very pleasant stay and would definitely recommend this hotel.
The hotel is old fashioned style hut it was good
Frequently asked questions about Hakuba Tokyu Hotel
What room types are available at Hakuba Tokyu Hotel?
The hotel offers Economy Double room, Economy Alps Double room, Standard Double room, Standard Alps Double room, Deluxe Double room, Deluxe Alps Double room, Concept 'Pike Nike' room, Concept 'Arbre' room, Suite, and Double Studio (Theater Room).
Is there on-site ski rental service at this hotel?
Yes, there is a ski and snowboard rental shop located inside the hotel building.
Does the hotel provide shuttle service to ski resorts?
Yes, during ski season there is a free shuttle bus to major ski resorts including Happo One, Goryu, and Hakuba 47.
Are pets allowed at Hakuba Tokyu Hotel?
No, pets are not allowed, but service animals are permitted upon request.
What dining options are available within the hotel?
The hotel has three restaurants including French and Japanese cuisine, a buffet restaurant, and a bar. One restaurant may be closed for renovation at times.
