Hotels in Hakuba

We stayed for 5 nights in one of the two cabins and the place was perfect for a family of four. The stay started with excellent, informative messages and answers we received before arriving. We were picked up and dropped off at the station. The cabin itself was amazing, easily big enough for the four of us - two beds upstairs on a mezzanine and two bed downstairs, a living room with flat screen interactive...

Hosts were amazing breakfast was 10/10 everything about this place was an experience thank you guys untill next year.

Best location and hospitality you could ask for, the hosts will go above and beyond for the guests and the food is also spot on. Highly recommend

We had an exceptional stay at External Flame Ski Lodge and truly could not have asked for better hospitality. From the moment we arrived, we felt completely taken care of. Nao-san was outstanding and went above and beyond for us — even kindly picking us up on arrival, which made everything seamless and stress-free. Breakfast each morning was excellent, with a wonderful variety of high-quality, delicious...

We loved our 5-night stay at Eternal Flame. The hosts Nao and Kimmi are so helpful and kind, which we especially appreciated as first-time visitors to Japan. Their assistance with transportation, ski rentals, lift tickets, laundry, etc was a huge help! Our lodging in one of their private little cabins was warm, immaculate, and quiet. We enjoyed the on-site onsen, massage chairs, and comfortable...

The warm hospitality of Nao and Kimmi makes Eternal Flame feel like a home away from home, and the exquisite breakfasts have to be seen (and eaten) to be believed. Due to our arrival schedule, Nao kindly upgraded us to their new cabins just outside the main house, and they are nothing short of sensational. Based on the concept of Japanese minimalist design with every comfort imaginable, the 4 bed cabins...

I had a truly wonderful stay at this hotel. I had a small accident, but the staff were amazing, they took me to the hospital and handled everything with care and professionalism. Their hospitality was outstanding. 10/10 experience!

The hotel is located a bit further out of town (15m walk) but has a wonderful shuttle that goes out of their way to get you where you want. All the reception staff were lovely and helped us with everything we needed. The gentlemen running the shuttle bus 25/01/2026 morning was really nice and took us to another bus terminal to avoid taxi fees

This place was great! It had incredible accommodations: shuttles, taxis, rentals. The front desk service was super friendly and super close to some amazing food. I had a great time and would recommend to anyone!

Excellent value for money. Friendly staff. Spacious family rooms with all amenities. Large restaurant with delicious food, buffet style for both breakfast and dinner (highly recommended). Traditional style public bath, which is a nice touch considering you have a (small) bath in the room. There is a shuttle bus to the slopes, or it’s 10min by car.

Love everything about this hotel. Awesome, super friendly and helpful staff, warm comfortable room, great breakfast, great location! Free laundry is a fantastic bonus. The Onsen (public hot bath) is the best way to relax after skiing. Ping pong, billiards, bar, parties, and free shuttles everywhere!! THANK YOU!! ARRIGATO!! Can’t wait to come back here!

Rooms were really big and spacious with good connectivity to ski resorts. Ski rentals we're available at lower costs. This hotel also offers Good range of breakfast options.

Actually didn’t went here but we requested for a cancellation twice and the hotel didn’t get back to us.

We really loved our stay here for 5 nights in February. Cozy, friendly and a super well organised set up for skiers and boarders (including arrival pick up and drop off from bus stop). We had a 6 person family traditional room for only 2 of us, so lots of space and the ability to sleep on doubled up futons, which was fine for us. Our western frames aren't made for easily getting up and down on the...

I had a great stay here. Location is great, less than 5 minutes from the Iwatake slopes. They have a ski-in/ski-out facility - a rear door leads to a snow-covered path that leads to the slopes. Tatami beds. Great onsen within the hotel, with indoor and a lovely outdoor bath. Staff are warm and helpful. Would stay again.

Fantastic location, 3 minute walk to Iwatake ski fields, rooms and facilities are clean and tidy, staff are phenomenal so friendly and accommodating 👌🏼

3 minutes walk to Iwatake gondola lift. On site dinners are delicious. Onsen is really nice. Facilities are a bit old but well maintained. Staffs are very friendly. Only downside is that there are not many restaurants around here.

The staff seemed to be mostly part-time foreigners; they were very friendly and had a strong service attitude. The facilities include a hot stone sauna and a private hot spring! It was very relaxing to rest and rejuvenate after skiing! Although the location is a bit inconvenient for those without a car, there are plenty of places to eat nearby, including a small cafe. I really liked it and would consider...

Great Breakfast! About 7 minute walk (With ski equipment) to the chairlift. Rooms were nice. Good Stay

A good value option: nice location and appearance, parking available and hot springs, friendly staff, and convenient access to Hachihochi Pond.

Every day, there were over ten bugs, each larger than a ¥500 coin, scurrying around the room! On the walls, curtains, mattress, countertop, and even in my luggage! I've stayed in over fifty hotels in Japan, and this is the only one I absolutely will not stay in again. Location: Every hotel in Hakuba is near a ski resort, so that's not a plus. The hotel has parking, and when I checked in, the staff...

The view in front of the hotel is very beautiful.

This place was great! The staff were exceptional and very friendly and fun. Rooms were great with everything you needed, and quite big with a separatetatami room, and the beds were comfy. I didn't try the onsen, but other guests said it was excellent. Great location near everything and about an 8 min walk to Happo One ski resort, and even less walk to Hakuba Valley bus near Nakayama slope. Breakfast...

So many 5 star things, so many 2 star things. The location is absolutely amazing, 10/5, the views are incredible and, since it is off the road, you don't hear snow plows! You can also just walk out the door to go to Happo-one! This place is definitely worth it. That said, electrical is sketchy, Wi-Fi is bad, beds are a bit hard, and the restaurant is just ok, but the breakfast is fantastic. Well worth...

Absolutely awesome hotel, great breakfast, beautiful Onsen, 5 min walk to a Happo lift and great rooms. An easy 5/5! Bonus points for 200 yen massage chairs!!

Stayed here for 8 nights, the hotel staff are super friendly! The onsen is excellent and breakfast has a good variety, close to Iimori and hakuba 47 bus stop and short walk to the local Happo lift. Perfect spot. The only recommendation i would ha e for the hotel is to have a Room tvs that have access to streaming services such as netflix or phone projection connectivity. Would 100% stay here again...

Amazing place to stay in Hakuba Happo area to snowboard. Our room was spacious and clean with a great view. Bathroom was a bit small but nothing out of the ordinary. The public onsen was wonderful, with a beautiful Roten (outdoor) bath - would definitely recommend staying here just for one night to experience the bath. Plenty of option at breakfast (Western & Japanese). Food was made fresh. Staff were...

I stayed there 15 years ago. Very nice and spacious indoor and outdoor onsen. Walking distance to ski resort and cable car. Beautiful mountain view in winter. I remember three strong impressions. (1) We missed the train at Shimano and took a taxi to get there, reaching at midnight. The ons was already closing but the staff allowed my family to bath there. (2) My sisters woke up late but they went...

Great breakfast and super comfy rooms. Staff and onsen were amazing

The rooms are lovely, we had views and lots of space for a family. The staff was fantastic and the food at the hotel was outstanding. Happy hour for 500Y was a very nice touch. Any issue and you are well looked after; here you will find the flexibility that a westerner appreciates but sometimes finds lacking in Japan. Will definitely be back again!

We enjoyed our stay in Villa G but were disappointed in the lack of clarity of the location of the villa. We read all the print of the booking but apparently missed text on a photo stating that the villas were located far away from the hotel. Due to this location, we had a 30 minute walk to one shuttle bus and over a 45 minute walk to restaurants in Echoland, and the hotel provided no shuttle anywhere...

Stayed at Reposer Hakuba in Nagano and had a great experience. The staff were friendly, helpful, and very attentive throughout our stay. Breakfast was delicious and a perfect start to the day. Would happily stay here again.

Reposer cabin cottage is a winter/summer house. There is a small natural stream right at the back, which is great. The cabin is a bit worn but it still has all it takes to provide a great accommodation. Location wise, you need a car in hakuba to move around anyway so the distance to anything is not to concern. Its a 5 min drive to everything. The service is hugely great. The staff is very helpful....

They refuse to provide service to pick up us at JR station with reason peak season although it shows the have pick up service when we booked hotel. We booked the rooms with billa type but we hv no idea that it locates about 4km far away from reception location where shows in trip.com and google map. We realize the actual location when hotel reply my email that no picking up service and share the...

There is a pick-up service to the ski resort, which needs to be booked in advance. It is very convenient. It can also pick up and drop off at the bus station and other places. The service is very good. Breakfast and bar drinks also need to be confirmed in advance.

The appearance of the hotel is very beautiful, which is one of the places that attracted me to book. The interior is very rural, simple and tidy. I highly recommend this hotel for skiing and mountaineering.

Very dated and small rooms, there's very little space to unpack. Very rare for Japan, there is no Japanese built-in bidet toilet in the room. The breakfast is quite ordinary. That said the staff are very friendly and helpful and it's in a great location, right on Echolands st.

Very dated and small rooms, there's very little space to unpack. Very rare for Japan, there is no Japanese built-in bidet toilet in the room. The breakfast is quite ordinary. That said the staff are very friendly and helpful and it's in a great location, right on Echolands st.

Great place to stay!!! Hakuba has beautiful Mountain Views and a special feeling about it. The hotel staff was great- esp Maria and I took a yoga class with Yuka- amazing. We ate at Piettros - next to hotel one night - delicious wood fire pizza and sake Negroni. And my new favorite coffee shop is “sounds like cafe” which is down the street. I wish I had done the snow monkey tour but timing was...

Great place to stay!!! Hakuba has beautiful Mountain Views and a special feeling about it. The hotel staff was great- esp Maria and I took a yoga class with Yuka- amazing. We ate at Piettros - next to hotel one night - delicious wood fire pizza and sake Negroni. And my new favorite coffee shop is “sounds like cafe” which is down the street. I wish I had done the snow monkey tour but timing was...

Due to tight schedule, I cancelled my plan to go to Baima. Shortly after placing the order, I negotiated with the hotel whether I could cancel it (there were still nearly three weeks before check-in), but the hotel refused to consider it. I then sent an email to ask if I could reschedule my check-in, but the hotel did not respond. Although the order was indeed non-cancellable, the hotel's response...

Dated Very old dated with limited amenities in the room. Old furnishings. Noisy. Comfortable bed and well heated. Very pricey for what you get.

Excellent service and onsen that comes with after free flow of wine and sake at designated hours. Room is spacious and clean, csn pick up fresh towel daily. Breakfast is nice and more than what you could eat.

Great place to stay . Family room for 5 was great. Staff awesome absolutely recommend to all.

Hakuba Ryujin Onsen was our favorite hotel during our two-week trip to Japan. It has a wonderful traditional Japanese feel paired beautifully with modern styling. We stayed in one of the exterior rooms with four bunk beds, a comfortable living space, and a bathroom—perfect for our family of four. Everything was clean, and the staff was incredibly welcoming. We especially loved relaxing in the onsen...

The service was very attentive, the rooms were large and clean, and there was even a private hot spring.

Great experience staying here for a week. Booked not long ago so price was higher and without meals. Stayed in the special room with private onsen which was fantastic.

This Amazing Onsen Hotel is immaculate and i recommend to all!! Kenji and his team do an amazing experience.

I stayed at the Berg-land Hotel in January 2024, and it was an absolutely delightful experience. The hotel exudes quaint and cozy charm, and everything was spotlessly clean. What truly set our stay apart was the incredible hospitality of the general manager, Tony, and his outstanding staff. They went above and beyond to make us feel welcome and comfortable. We particularly enjoyed the bar and the...

The location of the hotel is perfect. Close to the bus terminal made it so easy. We didn’t have a car during our stay and it was easy to walk for food and drinks. Tony and his staff made us feel at home as soon as we walked through the door. They made sure we knew all the tricks to getting around the village for food and extra ski gear, knowledge is king. I loved having a beer at the bar and a chat...

We just finished our 3 week stay at Berg Land and wow, what an incredible 3 weeks it was. The manager Tony and team have done an exceptional job making the environment a true home away from home. The rooms are traditional Japanese style with Tatami mat flooring and we were pleasantly surprised by the amount of both wardrobe and storage space which meant we could completely unpack and make the room...

Review of Berg-Land Hotel, Hakuba, Japan During my recent stay at Berg-Land Hotel in Hakuba, Japan, I was thoroughly impressed by the level of hospitality and service provided by the staff. From the moment I arrived, I encountered a friendly atmosphere that immediately made me feel welcome. A special mention must go to Tony, the manager, who went above and beyond to assist me with a luggage mishap...

What a great place to stay! Tony and the team were friendly and helpful. The rooms were clean and tidy and had all we needed. The hotel Onsen was perfect too. Being part of the Hakuba Group of hotels was helpful for getting around the village and for making reservations for dinner etc. Being located beside the Happo bus terminal and near the Lawson convenience store was a big plus. Would definitely...

Great place. Close to bus station. Friendly staff. Really nice owners.

What a lovely traditional hotel. The rooms were clean and comfortable. Great onsen. Delightful, helpful staff. We loved the hotel

Fantastic stay! The staff was incredibly friendly and welcoming, always going above and beyond to make sure we were comfortable. Their kindness and professionalism truly made a difference. Highly recommend!

We had a lovely stay! We had a triple room with private bathroom- the room was spacious, clean and warm. The hotel onsen was 100% the highlight of this stay- we visited the onsen post the slopes every day, the onsen has inside and outside baths and slope views! The staff were accomodating, warm and helpful. Breakfast was extensive with traditional Japanese options and also more western options...

Lovely and welcoming Staff. Convenient and varied Breakfast. Walkable and close to Ski Bus Station. Food options from Street Food to traditional Japanese Restaurants. Recommended!

Highly recommend this hotel. Great location with easy access to everything. Breakfast has enough choices from both western and Japanese foods and we eat there everyday. Generous shuttle bus time frame to Happo one. Extremely convenient separate dry room available. Hot spring is 5 star. Will definitely come back.

Best staff! Helpful and kind. The Onsen was awesome!

We had an incredible stay at the Whitehorse Hotel in Hakuba. From the moment we arrived, Tony was more than accommodating, and the entire team were personable, friendly, and genuinely went out of their way to make our stay easy and enjoyable. The daily mountain transfers were a huge highlight. We were dropped off every morning and picked up every afternoon at a time that suited us, which made ski days...

Just spent 7 nights at The white Horse with our 2 teenage sons. We cannot recommend this place enough, Tony and all his workers were all so lovely to us. Being our first time to the snow it took all the worry away knowing they would drop us off in the morning & pick us up in the afternoon at the different surrounding ski resorts. Tony organised ski lessons for us & recommend a hire place within walking...

We had a wonderful stay at the Whitehorse Hotel. The room, the food, and the onsen were all exceptional and far beyond our expectations. What truly set this hotel apart was the kindness and care shown by Tony and his team during an incredibly difficult time. Following a serious snowboarding accident, they went above and beyond to support us. Their compassion, patience, and willingness to help in every...

The White Horse has wonderful people with exceptional customer service. Perfectly centrally located in hakuba valley for skiing. They provide transportation to and from the 10 local resorts every day. Clean and spacious rooms, and 2 great onsens. Delicious hot food at breakfast and dinner with great cold drinks. Can’t say enough great things about this hotel and staff. Will definitely be back! Thanks...

My hubby and I have enjoyed a wonderful 5 night stay at the White Horse Hotel. Tony was an amazing host who made sure we were looked after each day, advising us on the best resorts to go to based on the conditions and our skill level. Our room was traditional (which we love) but with a western bed, and super comfortable. We enjoyed a few drinks in the cosy bar each night before eating in or out...

WHITE ROOM 2/4-2/8 2025 So, like many others from Hawaii, we booked a last minute winter trip to Hakuba to board and ski. Our party consisted of myself, wife and (4) kids ranging from age 10-16. This was all our first time skiing in Japan. I usually research accommodations obsessively before trips but due to the timing, I basically booked White Horse because it said it could accommodate all of us....

All was fine, friendly stuff, nice breakfast, good facilities

Overall, I was very satisfied. If I have the opportunity to visit Hakuba again, I would definitely stay at this hotel. • The room was spacious and well-equipped, and the shared microwave and kitchen in the hallway were very convenient. • Towels and indoor wear were provided for free use, which was very helpful. • You can enjoy the view outside the window from the hot spring, allowing you to relax....

A typical Japanese-style family hotel, small but exquisite, not many guests, but also very clean, private bathing, Western breakfast tasted OK. It is about a ten-minute walk from the bus terminal.

The breakfast was delicious - bread, fruit, yogurt, and galettes. It's true that the reviews are old, but I think it's sufficient for the price.

It's close to Hakuba Happo-one and just a five-minute drive from Hakuba Iwatake, making it a great location for ski season. Because we stayed during the off-season, there weren't many other guests and it was quiet. The water pressure in the shower in the large communal bath was a bit of a concern, but other than that, I was satisfied. ◎ The buckwheat galette at breakfast was especially delicious

This is a great location for accessing the mountains and enjoying the snow. There are both public and private onsens on site, the manager is lovely and helpful and the drying room for your winter equipment is also great. I have nothing but great memories :-)

Probably one of the best lodging experiences I've ever had. The women running the place are an absolute joy and went out of their way to ensure we had a good stay. The daily Japanese-style breakfast is fantastic and the on-site Onsen is a highlight. I'd go out of my way to stay here again.

Great place to stay for ski holidays in Hakuba!! Amazing services: walking distance from all shop, ski rental, Lawson, restaurant, bus terminal, and ski lift. You will be welcomed by two fabulous ladies. Rooms are authentic, clean and comfortable. Good Japanese breakfast. You will love the Onsen. Highly recommended.

We loved staying at Happo Kan! The ladies running the hotel were so kind and thoughtful. They left water and clean towels for us at our hotel door every morning which was nice to come back to. The hotel is conveniently located near happo bus terminal and happo one ski lifts. The rooms were clean and quiet and decorated in a traditional Japanese style. The highlight for us though was the breakfast!...

Wish I could give this hotel 10 stars. The hospitality was matched by a 5 star hotel. We came to learn that the two women working are sisters and they’re the fifth generation in their family running the business. The rooms are a “authentic” experience with beds on the floor which adds to the experience. Beds were very comfortable, views out the window(that open if you want fresh air), rooms were very...

A Delightful and Comfortable Stay – Highly Recommended! From the moment we arrived, the exceptional service made this stay truly special. This charming boutique hotel is run by two wonderful ladies who go above and beyond to ensure guests feel welcome and well cared for. Their kindness, humility, and cheerful nature created such a warm atmosphere. They provided invaluable local tips, helped with shuttle...

Exceptional, extremely helpful staff made this stay a great pleasure. The ski room and onsen are very welcome if you're here to ski. And the breakfast was tasty and very filling.

Hotel Abest Happo Aldea is located in a beautiful forest in Wadano and has easy access to the ski slopes at Sakka through the forest or by shuttle bus. The rooms are clean and spacious and very comfortable beds with excellent doonas. The breakfast is both western and Japanese and variable and generous. All the staff were very helpful and professional and we really enjoyed our week there. Would highly...

We stayed with an extended family group. The rooms were sweet & simple but very comfortable. The Lobby was a great place to mingle & make new friends whilst enjoying a local or western style meal or drink from the bar. Yuika is absolutely delightful, professional & went way beyond to assist a family member to recover a phone which was travelling the area in a taxi for a couple of days. Thank you Yuika...

The bathroom towels were small - the onsen was great - could do with more frequent shuttles

It just fits to my need this time. With free parking, it is convenient to my business trip.

It just fits to my need this time. With free parking, it is convenient to my business trip.

The hotel is about 6-10 min walk to Sakka Lift. Not much food around for snacks or lunch. Breakfast is good. There’s shuttle bus running early morning and after 3pm.

Stayed 3 nights in early October. Was able to arrange stay by directly contacting hotel, despite website saying no availability Hotel Manager (Owner, May?) Wonderful, quaint small Ryokan hotel. Easy to get to from bus station. Great traditional food for breakfast and had dinner one night…superb local fish, vegetables and assorted delicacies. Delicious chilled Buckwheat tea daily in lobby! Onsen was...

Love everything this rokyan has to offer from the service to the food and location. It’s not difficult to find and within walking distance still even if you lug luggage, the road is not rocky or too many obstacles. Quite a few interesting things to look at and shop or eat along the way including a stop at snow peak.

Love everything this rokyan has to offer from the service to the food and location. It’s not difficult to find and within walking distance still even if you lug luggage, the road is not rocky or too many obstacles. Quite a few interesting things to look at and shop or eat along the way including a stop at snow peak.

We are beyond happy to have chosen a ryokan, specifically SHIROUMA-SO, to stay. We were lucky to have a glimpse into the Japanese tradition of living and working. The owner family gave us an experience that we could never get at a corporate-owned hotel. The ryokan must have been built over half a century ago, yet it is so clean. No dust anywhere in the room. No mold on the grout lines in the bathrooms...

It was a beautiful and quiet stay with views of the Haluba mountains. The concierge staff (Yuya and Nicola) were incredibly accommodating and went above and beyond to make our trip to and from the accommodation easier. They were always so helpful! Breakfast was also beautiful with great ion portion sizes. We were always so full!

Amazing place to stay, and incredibly friendly service. Clean, comfortable and welcoming. Hosts speak very good english, and I'd recommend the home cooked banquet for one night, its amazing!

Most friendly staff I’ve met on my trip. Right next to Goryu Ski Resort. Jun helped us with rentals, lift tickets, as well as organizing shuttles to the station and the onsen. Breakfast and dinner were included in our reservation and it was so good. Rooms were Tatami style and cool to experience as an American. I would definitely book with them again!

Guys when I tell you to book the deluxe room at this hotel you absolutely must! It was such a dream to have a drying room/bath afterward skiing. The location is super close to the field and the staff were so accomodating!

Small neat clean . Well priced Friendly and helpful . See Jun very helpful . Breakfast was excellent included in room price!

Simply awesome. We are from New Zealand and we have a ski addiction and this Hotel will cover all your needs it’s really close to the snow you have good transport options and there is also a good amount of places near by to eat out. Each morning you will be welcomed by the awesome staff at Hakuba Park Hotel for a great breakfast. They will get your lift passes sorted and a discounted price for you...

We loved our stay here. It was so adorable, the location is incredible if you’re trying to ski, and the staff was super helpful. ting hsiu was our favourite. She helped with everything from bus schedules, recommendations, and made our stay feel like home!

The place and the food was perfect ,it is so clean ., the service is warm :) We Stayed in this hotel for less than a week and its was a very comfortable stay , very near to the slope and bars and places you need to go when in hakuba, on our last day , we checked out of the hotel and forgot my money under the bed (more or less than( ¥150000), i called the manager at the hotel and luckily HE found it...

As a traditional Ryokan lover, Hifumi ticks almost all the spots. Onsen, Clean tatami and bedding, Japandi calm and quiet. Breakfast and dinner are add-on charges, and they only serve dinner on weekends during winter. But hey this is Hakuba and you are paying for peace and comfort away from the troves of noisy tourists. House staff are friendly and accommodating and (most) l have a good command of...

Absolutely gorgeous environment and atmosphere with traditional Japanese styled rooms that confer the most relaxing and peaceful experience during our stay. Our room is equipped with private onsen facing the snowy mountains offering another level of unparalleled tranquility and comfort after a long day of skiiing. Also worth mentioning that the staff at the entire premise are so attentive and caring...

I love the private onsen in the room

We stayed in this hotel twice for this trip. The room design is more traditional this time but as comfortable as the previous one. Highly recommended.

Nice onsen in the room Room is spacious and clean Delicious food and friendly staff Highly recommended to stay

I absolutely love this hotel. I'd definitely stay there again. The room was clean, comfortable, and spacious. The onsen was excellent. A few days here in the winter would be a real treat.

Excellent hospitality and great accomodation for groups or family. Double floors with twin beds, double decker beds, washing machine and dryer, kitchen, dishwasher, expresso machine, living room area - very much like your own home, sited near forest with amazing fresh air and space to chill out. Onsen is within walking distance, so are the restaurants, Lawson and you can also go for jogging. Thumbs...

Top spot for the nearby lift and luckily there is ski hire and a great pub nearby, not so good if you want to move around hakuba, as transport in hakuba valley is messy and difficult.

Great chalet located so near to so many things. Went there recently to cycle at Iwatake and it was a short ride from Wadano Woods to the bike park. The chalet could fit so many of us and it was a pleasant stay with many facilities such as a bath, laundry (wash and dryer), a fully functioning kitchen. Location wise it is near to Lawson as a convenient store and you can head out to town to get groceries...

We enjoyed our stay here very much but unfortunately there is very little ‘off piste’ connection with other guests & we believe that the cost of drinks from the bar are prohibitive for most guests. There is a delightful lounge but no one using it?? There were no vending machines for cold beer or an area you might even take your own super market bought drinks & share some conversations with...

Not only was the accommodation exceptionally beautiful, but the customer service offered by Hakuba Hotel Group was world class. By far the most accommodating and professional people I have ever had the pleasure of dealing with. We will definitely be back (only for longer next time)!

Awesome chalet! Great for family groups. As depicted in pictures, modern facilities are all very clean, beds were comfortable and at a great location. Walking distance to restaurants, shops, and ski facilities, with ski gear, they have free shuttle vans that pick you up and drop off to ski lifts simply by booking on whatsapp page. Some of the best service I have experienced around the world. All...

Loved the private onsen. The ladies were so helpful and attentive in the hotel. We never ate dinner there as it’s a French restaurant and we wanted Japanese food. The breakfast was brought up to the room and consisted of fresh baked croissants and butter and jam and coffee. NOT a full breakfast. 

wonderful bordering on magical what a lovely place. very pretty, great location. the service and staff there is wonderful bordering on magical. this was our first trip to Japan and we were so happy to have chosen hotel traumerie...

Coziest hotel I have stayed in my life.

The room is not small for Japan, it is clean and the view outside the window is beautiful. The service is friendly and there is a semi-open-air private hot spring. Although there is no scenery, it is still very comfortable to take a bath after skiing. The restaurant and bar are both very nice. I met the owner and had a pleasant half-day, half-English chat with him. The owner also treated me to many...

Very good service, the clerk is friendly, the place is big

The food was delicious! French food like you've never eaten before. really! ️It was delicious.

Room does not come with any amenities, asked the front desk host if they have any shampoo or shower gel, unfortunately they are only available in the public bathroom. The older reception man seems a bit unfriendly but the young man at the breakfast room was great.

The room was tiny, and the staff weren't very friendly, but we didn't need to interact much since we were there for skiing.

Convenient, clean, nice atmosphere, restaurants near the accommodation, good location.

It's OK. The location is a bit remote in summer.

Ideal location. The rooms in the main building have bathrooms. The rooms are large. The view outside the window is beautiful. There is wifi. Parking is convenient. However, the drying room does not have much drying effect. The room has heating. The hotel is actually very good in all aspects. High cost performance. You can choose to add some small purse breakfast. Because I went skiing early in the...

Great location with amazing staff