9.3
Excellent
580 $
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The Ritz-Carlton, Hotel in Almaty

🌍
Kazakhstan, Almaty, Esentai Tower Business Center, Al-Farabi Avenue 77/7
● Center: 3 km
☎ Phone: +7 727 332 8888Show
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Check availability on Booking
Deluxe Double room
Deluxe Double room
Wireless internet, air conditioning and minibar
Beds:
657 $
Elite Corner Double room
Elite Corner Double room
Wireless internet, air conditioning and minibar
Beds:
829 $
Double Club room Mountain view
Double Club room Mountain view
Wireless internet, air conditioning and minibar
Beds:
Deluxe Double room City view
Deluxe Double room City view
Wireless internet, air conditioning and minibar
Beds:
Deluxe Double room Mountain view
Deluxe Double room Mountain view
Wireless internet, air conditioning and minibar
Beds:
Double Junior Suite City view
Double Junior Suite City view
Wireless internet, air conditioning and minibar
Beds:
1 Bedroom Executive Double Suite Mountain view
1 Bedroom Executive Double Suite Mountain view
Wireless internet, air conditioning and minibar
Beds:
1 Bedroom The Ritz-Carlton Double Suite Mountain view
1 Bedroom The Ritz-Carlton Double Suite Mountain view
Private bathroom
Beds:
1 Bedroom Grand Double Club Suite City view
1 Bedroom Grand Double Club Suite City view
Private bathroom
Beds:

Description

The hotel is trying to create such an exceptional experience that the memories stay with you long after your stay. Explore the magnificence of the Alatau Mountains, embark on thrilling hiking trails, or immerse yourself in the heritage of the city. The Ritz-Carlton, Almaty is a place you can return to whenever you like, simply by closing your eyes.

Hotel opened in 2013, renovated in 2015. In this hotel 145 rooms, 10 floors.

The distance to the nearest airport is 33 km.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
  • Breakfast: Continental Set menu Additional breakfast fees are not included in the total and need to be paid at the property.
  • Pets: Pets are allowed on request Fee: 45,000.00 KZT (approx. US$90.99) per pet per night
  • Service animals: Service animals are allowed on request
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub, UnionPay
  • Check in time: 15:00. Check out time: 12:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • ATM
  • Shopping on site
  • Computer
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Heating
  • Security guard
  • Newspapers
  • Ticket assistance
  • Express check-in/check-out
  • Garden
  • Television in lobby
  • Terrace
  • Pharmacy
  • Fire Extinguisher
  • All Spaces Non-Smoking (public and private)
Rooms
  • Bridal suite
  • Soundproof rooms
  • Room service
  • VIP room amenities
  • Hairdryer
  • Locker
  • Shower/Bathtub
  • Shower
  • Bathrobe
  • Slippers
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant
Services and amenities
  • Ironing
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Shoe shine
  • Luggage storage
Meals
  • Bar
  • Diet menu (on request)
  • Breakfast
  • Buffet breakfast
  • Breakfast in the room
  • Cafe
  • Restaurant
  • Restaurant (buffet style)
  • Snack bar
  • Packed Lunches
  • Bottled water
Internet
  • Free Wi-Fi
  • Internet access
Transfer
  • Shuttle
  • Car rental
  • Airport transportation
  • Transfer services
Languages Spoken
  • Russian
  • English
  • French
  • Multi-language staff
  • Arabic
  • Turkish
Tourist services
  • Tour assistance
Recreation
  • Library
  • Barbecue grill(s)
  • Nightclub
  • Hiking
  • Sun Deck
Parking
  • Offsite parking reservations required
  • Parking nearby
  • Garage
Pool and beach
  • Swimming pool
  • Spa tub
  • Indoor Pool
Business
  • Business center
  • Event facilities
  • Fax machine
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Golf course
  • Fitness facilities
  • Gym
Beauty and wellness
  • Massage
  • Steam room
  • Beauty services
  • Sauna
  • Spa
  • First Aid Kit
Kids
  • Playroom
  • Babysitting and childcare
  • Kids club
Winter sports
  • Ski storage
  • Ski passes available
  • Ski shuttle
  • Skiing
  • Skiing Off-site
Pets
  • Pets allowed
Health and Safety Measures
  • Temperature control for staff
  • Personal protection equipment for staff
  • Extra decontamination measures
  • Temperature control for guests
  • Personal protection equipment for guests
  • Contactless check-in and/or check-out
  • Additional measures against COVID-19

Hotel view

Google panorama

Video: Ritz Carlton Almaty ❤️🇰🇿

Map

Reviews

Service
Pool
Breakfast
Cleanliness
WiFi
Location
21.12.2025 Guest
Hotels in Almaty are significantly inferior to those in China. The Ritz-Carlton's facilities are roughly equivalent to those of Atour X in China. The service is acceptable, but the breakfast is mediocre and too monotonous; it's not even in the same league as Ritz-Carlton hotels in China.
13.11.2025 Dmitrii
The hotel is well located. It's a decent hotel for the budget, and it's fine for a one-night stay. The service is excellent.
31.10.2025 Guest
Great service and location 
13.10.2025 Guest
Disappointed with the experience 😞
16.06.2025 Yudaman
The facilities, hygiene, environment, and services are all good.
04.03.2025 Gulzhan
Gorgeous place. Very expensive. Service is top notch.
03.03.2025 Yaroslava
Super service. Everything is top notch. Amazing view from the window! The most pleasant impressions about staying at the hotel, I will definitely come back again
03.03.2025 Dmitriy
A quality hotel, monumental. You can feel the breed, the style... I really liked it. The downside is the parking lot downstairs, at the entrance. From cool Mercedes to YandexGo - they all stand in 2-3 rows, parked as God puts it on their souls. Just driving between them is quite a task... The restaurant is delicious. The views are enchanting, judge for yourself in the photo.
03.03.2025 Yuriy
Excellent hotel. The rooms are clean, regularly cleaned, everything you need is there. The staff are professionals. The reception staff is quick. Excellent restaurant.
06.02.2025 QinrenSteven
I didn't have the chance to stay this time because of customer reasons, but I have stayed in this hotel many times before.
Facilities: very new, very complete
Hygiene: quite clean
Environment: very convenient transportation

Service: very good service attitude, very thoughtful
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Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!

Cafe and Restaurants near hotel

Restaurant «SEVEN ALMATY» (1 min)
Restaurant «LT Bar & Grill» (2 min)
Cafe «Старбакс» (2 min)
Restaurant «KOREAN HOUSE» (2 min)
Restaurant «SUSHI'N'ROLL - Esentai» (2 min)

Frequently asked questions about The Ritz-Carlton, Hotel

How much does it cost to stay at The Ritz-Carlton, Hotel?

The cost of living in The Ritz-Carlton, Hotel depends on the date, rate, number of guests etc. Enter your dates to see prices.

Which sights are located near The Ritz-Carlton, Hotel?

The nearest sights are: Almaty Tower (4 km) and Ascension Cathedral (5 km)

Which room categories are available in the The Ritz-Carlton, Hotel?

You can book Double Club room Mountain view, Deluxe Double room, Deluxe Double room City view, Deluxe Double room Mountain view, Elite Corner Double room, Double Junior Suite City view, 1 Bedroom Executive Double Suite Mountain view, 1 Bedroom The Ritz-Carlton Double Suite Mountain view, 1 Bedroom Grand Double Club Suite City view in the hotel. Please check room availability by choosing your dates

What are the check-in and check-out times at The Ritz-Carlton, Hotel?

Check-in at The Ritz-Carlton, Hotel is possible from 15:00, check-out is until 12:00.

Does The Ritz-Carlton, Almaty have a pool?

Yes, The Ritz-Carlton, Almaty has a swimming pool for guests.

Are pets allowed at The Ritz-Carlton, Almaty?

Yes, pets are welcome at The Ritz-Carlton, Almaty, but we recommend calling ahead to confirm details (e.g., pet size, fees).

Does The Ritz-Carlton, Almaty serve breakfast?

Yes, The Ritz-Carlton, Almaty serves breakfast for guests. Breakfast options include Continental style.

How to get to The Ritz-Carlton, Almaty from the nearest airport?

The nearest airport is Almaty International Airport, located about 26 mins from hotel by car (20.8 km) away.

What’s the cancellation policy at The Ritz-Carlton, Almaty?

The cancellation policy at The Ritz-Carlton, Almaty depends on your room type and booking terms.

Does The Ritz-Carlton, Almaty offer airport transfers?

No, The Ritz-Carlton, Almaty does not provide airport transfers for guests.

Wrong hotel description? Tell us.
The facility is not classified as an accommodation facility in accordance with Russian legislation.
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