9.3
Excellent
16 $
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Hotel Mercure Almaty City Center in Almaty

🌍
Kazakhstan, Almaty, pr-t Abyilaj Hana, 53i
● Center: 1.8 km
☎ Phone: +7 727 344 2850Show
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Check availability on Booking
Standard Double room
Standard Double room
Wireless internet, air conditioning and minibar
Beds:
152 $
Standard Double room
Standard Double room
Wireless internet, air conditioning and shower
Beds:
153 $
Superior Double room
Superior Double room
Private bathroom
Beds:
172 $
Superior Double Suite
Superior Double Suite
Private bathroom
Beds:
260 $

Description

Perfect choice if you're planning a business trip or considering a leisure travel. The hotel is located in central part of the city, in close proximity to various landmarks. Facilities and services include two restaurants with the finest cuisine, lobby-ba r, 4 spacious conference rooms, and a relaxing spa-center. Hotel boasts 117 well-appointed guestrooms with unique inspired design by local culture and traditional art.

Hotel opened in 2018.

The distance to the nearest airport is 14 km.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
  • Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
  • Pets: Pets are not allowed
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: MasterCard, Visa, AmericanExpress
  • Check in time: 14:00. Check out time: 12:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • ATM
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Smoke-free property
  • Heating
  • Security guard
  • Television in lobby
  • Early check-in
  • Late check-out
  • Fire Extinguisher
  • Upper floors accessible by elevator
Rooms
  • Allergy-free rooms
  • Non-smoking rooms
  • Soundproof rooms
  • Room service
  • Fridge
  • Cable TV
  • TV
  • Safe (in room)
Accessibility
  • Accessibility features
  • Wheelchair access to restaurant
Services and amenities
  • Ironing
  • Laundry
  • Luggage storage
  • Telephone
  • Iron
Meals
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Breakfast in the room
  • Cafe
  • Restaurant
  • Restaurant (buffet style)
  • Packed Lunches
Internet
  • Free Wi-Fi
  • Free internet
Transfer
  • Shuttle
  • Airport transportation
Languages Spoken
  • Russian
  • English
Parking
  • Parking nearby
Pool and beach
  • Spa tub
Business
  • Conference Hall
Sports
  • Fitness facilities
  • Gym
Beauty and wellness
  • Spa
Pets
  • Pets Not Allowed

Hotel view

Video: Mercure Almaty City Center, Almaty, Kazakhstan

Map

Reviews

Cleanliness
WiFi
Service
Price
Breakfast
Location
03.01.2026 Guest
It's hard to imagine that Mercure, which is considered a budget hotel in China, costs 1200 a night in Almaty. I arrived very late on the first night and found there were no toiletries like toothbrushes in the room. The next morning, I called housekeeping at 10 AM, but by 2 PM, my room still hadn't been cleaned. I had to call and urge them four or five more times before an older lady finally came. By then, my patience was completely worn out.
15.12.2025 Zeinab
Lovely hotel.
I also got Thai massage in spa and it was absolutely fantastic!
04.09.2025 Guest
Great location with delicious breakfast.  Special Thanks to their front desk staff who help us a lot on solving our problems e.g visa, Yandex go app etc.
23.07.2025 Annats
Area is rather strange, but it’s city center. Restaurant is a long wait :) breakfast ok for a 4 star hotel.
14.07.2025 HANAJAIS
Everything is good the room is clean..
08.07.2025 Rafaelluis
I just stayed here for 1 night . The room is nice but the water pressure is not that strong compared to other hotels around the area .
04.07.2025 Zulkefley
Excellent hotel.
Aircon is good better than Holiday inn express.
Room is large .
Toilet is huge.
Customer service is excellent.
13.05.2025 Guest
Awesome stay in Almaty! Location is perfect! A lot of cafes and food around the alley. Staffs are polite and helpful as well! Late check out timing could be improved given the flights out of Almaty timings. Otherwise, Room is modern and amazing and clean!
12.05.2025 Guest
Great hotel in convenient location. Had spent the previous 3 weeks travelling the Silk Road and trekking in Kyrgyzstan so some luxury was welcome. Ideally would have preferred a swimming pool but the top storey jacuzzis were a treat. Only quibble was that there were no toiletries in the bathroom when we arrived other than shampoo and shower gel dispensers which were riveted to the wall of the shower. When I asked for hair conditioner I was informed that it was not available for basic rooms. It would have been so easy for them to have given me the hair conditioner and then receive a 10/10 rating but they were quite obstinate in refusing to do so.
03.03.2025 Aygerim
The cuisine is simply awesome, very varied food and for those who are on a healthy diet, the chef 👍👍👍 special respect to the desserts
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Cafe and Restaurants near hotel

Cafe «Махараджа» (2 min)
Алматы
Chef Inn Restaurant (2 min)
Abylai Khan Ave 62
Restaurant «Жеты Казына» (3 min)
проспект Абылай Хана 58, Алматы
Restaurant «Рача Чача» (4 min)
улица Желтоксан 37, Алматы
Restaurant «Best Burgers Quality» (4 min)

Frequently asked questions about Hotel Mercure Almaty City Center

How much does it cost to stay at Hotel Mercure Almaty City Center?

The cost of living in Hotel Mercure Almaty City Center depends on the date, rate, number of guests etc. Enter your dates to see prices.

Which sights are located near Hotel Mercure Almaty City Center?

The nearest sights are: Ascension Cathedral (1.2 km) and Almaty Tower (5 km)

Which room categories are available in the Hotel Mercure Almaty City Center?

You can book Standard Double room, Standard Double room, Superior Double room, Superior Double Suite in the hotel. Please check room availability by choosing your dates

What are the check-in and check-out times at Hotel Mercure Almaty City Center?

Check-in at Hotel Mercure Almaty City Center is possible from 14:00, check-out is until 12:00.

Are pets allowed at Mercure Almaty City Center?

No, pets are not allowed at Mercure Almaty City Center.

How to get to Mercure Almaty City Center from the nearest airport?

The nearest airport is Almaty International Airport, located about 26 mins from hotel by car (13.6 km) away.

What’s the cancellation policy at Mercure Almaty City Center?

The cancellation policy at Mercure Almaty City Center depends on your room type and booking terms.

Does Mercure Almaty City Center offer airport transfers?

Yes, Mercure Almaty City Center provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

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