Grand Tien Shan Hotel in Almaty
✅ Excellent spa facilities with a warm indoor pool and multiple sauna types included in the stay ✅ Highly praised helpful and patient staff who communicate well in English ✅ Convenient central location near public transportation, markets, and parks ✅ Clean rooms with classic décor and quiet atmosphere ✅ Conference and banquet facilities, especially the Saltanat hall, are well-regarded for events ❌ Some guests found the building and hallways aged and a bit eerie ❌ Complaints about inconsistent service at the front desk, including charging issues and lack of empathy ❌ Breakfast selection considered limited by some, with cappuccino not included for free ❌ Rooms occasionally reported as stuffy or cold and some lacking standard amenities like kettles ❌ Parking rated lower than other facilities, potentially limited
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Description
Grand Tien Shan Hotel in Almaty is a four-star property established in 1956 and renovated in 2006. It offers 78 rooms across three floors, including Standard Single rooms, Deluxe and Premium Double rooms, Junior Suites, and Suites. Guests can expect a range of services such as free WiFi rated 10/10, air conditioning, a fitness centre, and a spa with paid facilities including massage, sauna, solarium, and a beauty salon. The hotel also features a restaurant and bar on site. While the building shows its age, guests appreciate the clean rooms and classic atmosphere. The hotel’s conference facilities, notably the Saltanat banquet hall, are praised for hosting professional events. Parking is available but rated lower at 6/10. Child-friendly options include cribs on request, but pets and service animals are not allowed. Breakfast is served buffet style from 6:00 to 10:30, with a modest selection noted by guests.
Location
Located at Bogenbai Batyr Street 115 in Almaty, the hotel is approximately 11 km from Almaty International Airport (ALA). The Dinmukhamed Kunayev Apartment Museum is just 175 meters away, offering a glimpse into local history. Nearby dining options within 300 meters include the highly rated Городское кафе Presso, Ресторан Дареджани, and Restaurant «Гости». The hotel stands centrally, providing easy access to public transport, the Green Bazaar, Zenkov Cathedral, and other city attractions on foot. Guests find the location convenient for exploring Almaty’s cultural and culinary landmarks.
Tips
- Request a crib in advance if traveling with children as they are available on request.
- Be prepared to pay extra for breakfast as it is not included in the room rate.
- If you rely on parking, note that the parking facilities have received lower ratings, so check availability in advance.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 06:00-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, UnionPay, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Heating
- Bridal suite
- Non-smoking rooms
- Room service
- Safe (in room)
- Ironing
- Laundry
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Restaurant
- Restaurant (buffet style)
- Packed Lunches
- Internet access
- Shuttle
- Car rental
- Airport transportation
- Russian
- English
- Karaoke
- Spa tub
- Indoor Pool
- Business center
- Fax and copy machine
- Conference Hall
- Fitness facilities
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
Hotel view
Video: Grand Tien Shan Hotel, Almaty, Kazakhstan | Travel With Sandhya
Map
Reviews
This is not about just the rules. This is about empathy, kindness and humanity. Consequently, the hotel failed big time. I wish them the best. In addition, I will not book through trip.com anymore also. It is partly their fault due to the fact that they are not able to convince the hotel that what they do is not abide by the morality overall.
All the staffs were amazing, from the frontline to the housekeeping and managers on duty. They communicated well, speak good English, and were extremely patient and helpful in answering my questions about the hotel facilities, going to certain places, etc.
Although the breakfast food selection is not much, it was still outstanding - the bread were fresh, the coffee selection is excellent, fresh cut fruits, and these were sufficient to fill my appetite during my stay for the breakfast!
I would definitely recommend travellers and visitors to Almaty to consider staying at the Grand Tien Shan hotel, its a "GRAND" feeling you wouldn't want to miss! Enjoy!
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Grand Tien Shan Hotel
What types of rooms are available at Grand Tien Shan Hotel?
The hotel offers Standard Single rooms, Superior Double rooms, Deluxe Double rooms, Premium Double rooms, Double Junior Suites, and Suites.
Does the hotel have spa and wellness facilities?
Yes, the hotel features a spa center with sauna, massage (paid), solarium (paid), and a beauty salon (paid). The spa is highly rated by guests.
Is breakfast included in the room rate?
Breakfast is served buffet style from 6:00 to 10:30 and is not included in the room rate; it must be paid separately at the hotel.
Are pets allowed at the hotel?
Pets and service animals are not allowed at Grand Tien Shan Hotel.
How far is the hotel from Almaty International Airport?
The hotel is approximately 11 km from Almaty International Airport (ALA).
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 106 USD The best time to book is October 7, with rates starting from 83 USD