Novotel City Center Hotel in Almaty

Located right next door to the Kok-Tobe cablecar station, and in walking distance to lots of good cafes and restaurants. The room was clean and comfortable and the service was friendly and professional. Breakfast was a little crowded and understaffed (some empty breakfast options and lots of dirty plates etc), so I recommend going to breakfast earlier. However, this didn't affect my stay, and I would stay here again.

Novotel Almaty City Center offers a strong blend of international standards and local hospitality, well-suited for both business and short-term leisure stays in Almaty.

The hotel’s location is highly strategic—within easy reach of key government offices, cultural sites, and business districts, while offering direct views of the mountains. This makes it a convenient and efficient base for meetings or transit through the city.

The check-in and concierge services are professionally managed, with courteous staff who are responsive and service-minded. Rooms are modern, clean, and functional, in line with Accor’s Novotel standards. Wi-Fi connectivity, workspace comfort, and in-room amenities meet the needs of a frequent traveler.

Facilities such as the fitness center and spa are compact but well-maintained. The restaurant provides a balanced offering of international and local cuisine—suitable for casual business dining or a quiet breakfast before a workday.

What the hotel does particularly well is consistency—the experience is predictable, efficient, and reliable. For those seeking a dependable, well-located property with international brand backing, Novotel Almaty performs well.

In summary, Novotel Almaty City Center is a practical, well-run hotel that meets the expectations of business travelers, with a professional tone and minimal friction across the guest journey.

This is my first time staying in a hotel that doesn't even provide bottled water, and there's no water purification system either...

Excellent hotel. Excellent location. Excellent room service. Love the hotel food. Friendly employees.

+ Friendly staff, comfortable, clean room Good swimming pool.
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Excellent. Room is spacious and well-kept as is all at the hotel. Staff are excellent. Breakfast is quite solid with plenty of fruits available as well as a decent selection of different types of dairy products, cold cuts, two types of raw fish, salad vegetables, sweets and usual ( mixing in a few more local delicacies would make it excellent). Pool, while not the biggest one, is well kept and the environment is very pleasant. Location is central.

Lovely stay at this clean, conveniently located hotel right near Hakata train station. The staff were friendly and helpful and it’s a great location to use as a base for walking the city or using public transport

I was amazed by the personnel and the care they provided to us. The overall exp is far better than from any 5* hotel of the UK.

Location pretty good. And the staff specially in the morning when I checked in was very nice

Hotel in downtown. Cable car To go up to little mountain is 50m away. Good restaurants in the top Inzhu. Close French restaurant call “ Benoit “ with incredible wines ! Novotel hotel airport service was unfortunately not a good experience at all.he came very late and the car inside smell smoking. They waived the fee and gave 10% discount voucher on restaurant bill. Good room for improvement in customer service from hospitality manager. Even with my official complain by email, they did not responded until I came to the front desk and ask to speak with a manager. Good breakfast.