Novotel City Center Hotel in Almaty
✅ High marks for location, described as central with convenient access to attractions and public transport ✅ Compliments on cleanliness and modern, well-maintained facilities including pool and fitness center ✅ Friendly and professional staff praised for good service and helpfulness ✅ Breakfast generally rated very good with a variety of buffet options ✅ Rooms are clean, comfortable, and soundproof, meeting international brand standards ❌ Some guests noted that rooms are small and basic, similar to budget hotels ❌ Air conditioning cannot be adjusted by guests in winter, causing temperature discomfort ❌ Lack of bottled drinking water in rooms and no nearby convenience store reported ❌ Breakfast area can get crowded and understaffed, leading to empty options and dirty plates ❌ One critical comment about hotel airport transfer service being delayed and poorly managed
Rooms and prices
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Description
Novotel City Center Hotel in Almaty is a modern 4-star business hotel opened in 2019, housed in a 10-story building with 184 rooms. The hotel offers a variety of room types including Standard Double, Superior Double, Junior Suite, and Superior Suite, all designed with ergonomic comfort. Facilities include a heated indoor pool, sauna, fitness center, six conference rooms, and a restaurant serving buffet breakfasts and international cuisine. Guests can expect services like 24-hour reception, express check-in/out, laundry and dry cleaning (for a fee), free parking, and WiFi. The hotel emphasizes clean, soundproof rooms and professional service, catering especially to business travelers and short-term visitors. While the WiFi rating is slightly lower at 8/10, overall guest satisfaction is high, with a 9.1/10 rating reflecting excellent location, meals, cleanliness, and service.
Location
Located on prospect Dostyik 104A in the center of Almaty, Novotel City Center is about 12 km from Almaty International Airport and 5 km from the main railway station. It sits just 1 km from key landmarks such as the State Museum of Kazakhstan, Republic Square, and the Presidential Palace. The Almaty Opera House is 1.2 km away, while the Almaty Cathedral and Memorial Park are 2 km distant. The hotel is adjacent to the Kok-Tobe cable car station, providing easy access to the nearby hill. Several restaurants and cafes, including Gloria Jean's Coffees and Guns & Roses Pub-Grill, are within a few hundred meters.
Tips
- Book breakfast early to avoid crowds and understaffing at peak times.
- If you prefer cooler room temperatures in winter, request a room near a window that can be opened since air conditioning settings cannot be adjusted.
- Bring bottled water or plan to use the hallway dispenser as rooms do not provide bottled drinking water.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Cuisine: American, Continental, Vegan, Vegetarian Opening hours: [Mon - Fri] 06:30-10:30 Open
[Sat - Sun] 06:30-11:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property. - Deposit Policy: No deposit required by the property
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: 10,000.00 KZT (approx. US$22.37) per pet per night
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Television in lobby
- Express check-in
- Early check-in
- Late check-out
- Private check-in/check-out
- Fire Extinguisher
- Upper floors accessible by elevator
- Allergy-free rooms
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Cable TV
- Minibar
- Bathrobe
- Safe (in room)
- Accessibility features
- Wheelchair access to restaurant
- Wheelchair access to bar
- Ironing
- Concierge services
- Shoe shine
- Luggage storage
- Telephone
- Iron
- Bar
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Free Wi-Fi
- Internet access
- Shuttle
- Airport transportation
- Russian
- English
- Suitable for Events
- Sun Deck
- Parking
- Swimming pool
- Indoor Pool
- Water fun
- Heated swimming pool
- Business center
- Event facilities
- Fax and copy machine
- Rental video equipment and computers
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Sauna
- Family/Kid Friendly
- Kids' TV Networks
- Pets allowed
Hotel virtual tour
Video: Отель Novotel Almaty City Center — комфорт, бассейн и отличный сервис в центре Алматы
Map
Reviews
2. The room doesn't provide drinking water, and there isn't a convenience store nearby, so the only way to get water is from the dispenser in the hallway.
3. The service attitude was also just okay, not worth the price.
Set in the heart of Almaty City, a few hundred feet from the iconic Soviet era Khazakstan Hotel and 20 to 30 minutes from Almaty Airport, this Novotel is modern, clean and with all the usual, essential amenities.
Only one main downside is the room aircon is set by the hotel during winter months to run warm. It cannot be adjusted in the room so it became too hot and stuffy. We had to call an engineer who just unlocked the window security lock and we had to have the window wide open through the night allowing all the street noise below to echo into the room.
A pleasant stay for a few nights if travelling onwards, but a bit pricey at £170.00 pounds sterling a night for two people!
Cleanliness: Pretty good. I had lower expectations after reading reviews for other hotels, so it was actually fine.
Service: Decent.
Overall, it's a good 4-star hotel, and it even has a pool (though I didn't use it). The breakfast was just okay, but that might be typical for the local area. It's also very close to the subway.
The hotel’s location is highly strategic—within easy reach of key government offices, cultural sites, and business districts, while offering direct views of the mountains. This makes it a convenient and efficient base for meetings or transit through the city.
The check-in and concierge services are professionally managed, with courteous staff who are responsive and service-minded. Rooms are modern, clean, and functional, in line with Accor’s Novotel standards. Wi-Fi connectivity, workspace comfort, and in-room amenities meet the needs of a frequent traveler.
Facilities such as the fitness center and spa are compact but well-maintained. The restaurant provides a balanced offering of international and local cuisine—suitable for casual business dining or a quiet breakfast before a workday.
What the hotel does particularly well is consistency—the experience is predictable, efficient, and reliable. For those seeking a dependable, well-located property with international brand backing, Novotel Almaty performs well.
In summary, Novotel Almaty City Center is a practical, well-run hotel that meets the expectations of business travelers, with a professional tone and minimal friction across the guest journey.
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POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Novotel City Center Hotel
What types of rooms does Novotel City Center Hotel offer?
The hotel offers Standard Double room, Standard Double room with city view, Superior Double room, Junior Suite, and Superior Suite.
Are pets allowed at Novotel City Center Hotel?
Yes, pets such as dogs and cats are allowed on request with a fee of 10,000 KZT (about 21 USD) per pet per night. Service animals are not allowed.
Is there a swimming pool available at the hotel?
Yes, the hotel has a heated indoor swimming pool included in the price.
What are the breakfast options and timings?
Breakfast is served buffet style with American, Continental, Vegan, and Vegetarian options. It is open Monday to Friday from 06:30 to 10:30, and on weekends from 06:30 to 11:00. Additional fees apply and are paid at the hotel.
How far is the hotel from Almaty International Airport?
The hotel is approximately 12 km from Almaty International Airport (ALA).
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 170 USD The best time to book is October 7, with rates starting from 146 USD