Almaty Hotel in Almaty
✅ Rooms are clean, spacious, and comfortable with spotless bedding ✅ Excellent location near subway and city center, making travel convenient ✅ Breakfast buffet is praised for variety and quality by multiple guests ✅ Balconies with views of snow-capped mountains enhance the stay experience ✅ Staff service is warm and efficient according to several reviews ✅ Quiet environment despite being close to busy areas ❌ Some guests found the hotel rooms outdated and small despite renovations ❌ Parking facilities received a low rating, indicating limited convenience ❌ Service issues noted at checkout with rushed payment demands and rude messaging ❌ Breakfast location requires exiting the building and climbing stairs, which some found inconvenient ❌ Lighting in the lobby described as dim and uninviting by one guest
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Description
Almaty Hotel is a four-star establishment built in 1967, offering 193 comfortable rooms ranging from Standard Single to Executive Suites. The hotel provides free Wi-Fi, a business center, and free parking on site. Guests can enjoy on-site amenities such as a sauna and optional massage services. The rooms are noted for cleanliness, spaciousness, and mountain views from some balconies. Breakfast is served buffet style daily from 7:00 to 10:00, featuring a variety of dishes and desserts. The hotel operates a 24-hour front desk, offers express check-in and check-out, and has facilities including a bar, restaurant, and meeting rooms. Despite its age, many rooms have been renovated, although some guests mention that certain rooms feel outdated. Overall, the hotel combines traditional charm with practical services, suitable for business and leisure travelers.
Location
Situated 1.4 km from Almaty city center, Almaty Hotel is conveniently close to key landmarks including the Almaly subway station just a short walk away. The airport (ALA) lies 12 km from the hotel. Nearby dining options include Restaurant Korean at 130 meters and cafes like Gloria Jeans Coffee’s and Caffe Pascucci within 350 meters. Guests can easily explore nearby parks and the Panfilov area on foot. The hotel’s central location also provides easy access to a 24-hour supermarket and local eateries. This makes it a practical base for visitors wanting to experience the city while staying in a quiet area.
Tips
- Request a room with a balcony overlooking the mountains to enjoy spectacular views.
- Be aware that breakfast is served in a separate area requiring a short walk outside the main building.
- For a smoother checkout experience, clarify payment options with reception in advance to avoid rushed or inconvenient situations.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, UnionPay
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Heating
- Gift shop
- Television in lobby
- Fire Extinguisher
- Electric car charging
- Non-smoking rooms
- Room service
- TV
- Minibar
- Bathtub
- Bathrobe
- Accessibility features
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Breakfast
- Restaurant
- Restaurant (buffet style)
- Free Wi-Fi
- Russian
- English
- Turkish
- Billiards
- Parking
- Business center
- Fax and copy machine
- Conference Hall
- Massage
- Sauna
- First Aid Kit
- Pets Not Allowed
Street view
Video: Как выглядит отель за 42 доллара в Алматы, Казахстан!
Map
Reviews
I found out that I had mistakenly booked one less night at the hotel when I received this WhatsApp text message from the hotel
"Good afternoon! I'm calling from the Almaty Hotel.
We would like to clarify about your check-out! Your room is booked until 25.11.2025 until 12:00.
I want to inform you that if you don't contact us by 14:00, we will be forced to collect your belongings and remove them from your room. We will store them at the reception. Please let us know if you plan to extend your stay or check out."
The tone of the message was rude and unprofessional.
Worse, when my partner called the hotel and spoke to them in Russian, the receptionist on duty at 12.15PM local time on 25 November 2025 rushed us to come to the hotel to make payment before 1PM. The receptionist on duty refused to allow me to pay by Trip.com or pay later - we were forced to abandon our plans and rush back to the hotel to make payment.
Granted, the mistake was mine. But that is not how a hotel guest should be treated. This would be my first and last time staying at this hotel.
I booked this hotel in Almaty based on its high ratings and convenient location near Arbat Street, expecting a pleasant stay. Unfortunately, what I experienced was far from acceptable, and I feel compelled to share it.
From the moment I arrived, there was no sense of welcome or acknowledgment from the staff — as if guests were an inconvenience rather than customers. Upon entering the room, I was shocked by how outdated and poorly furnished it was. Instead of a proper living room with a comfortable sofa, there was simply a spare bed placed awkwardly in front of the TV — absolutely no thought put into comfort or design.
In the middle of a hot summer day, I found the fridge not working. After repeated calls, they finally sent a technician late at night who began repairing it inside my room — disturbing my rest and invading my privacy. There was no apology, no concern, just indifference. To make things worse, the fridge broke down again the very next morning. By then, I had lost all confidence in the service and simply gave up.
Breakfast was equally disappointing — not only in quality but in the effort it takes to reach the dining area. You must exit the main building, go around the back, climb stairs, and walk a fair distance, only to find an uninspiring and minimal selection. Not worth the hassle.
The final straw was at checkout. I was told to wait while they “checked” the room and minibar, only to be falsely accused of consuming items from a minibar that was never functioning. When I objected, the staff simply said, “It’s fine, just go.” No apology. No professionalism.
This hotel is a complete misrepresentation of what it claims to be. If you value respect, comfort, and basic hospitality — look elsewhere.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Almaty Hotel
What room types are available at Almaty Hotel?
The hotel offers Standard Single room, Standard Plus Double room, Standard Deluxe Double room, Superior Double room, Superior Plus Double room, Superior Deluxe Double room, Premium Plus Double room, Premium Deluxe Double room, and Executive Suite.
Is parking available at the hotel and is it free?
Yes, the hotel provides free parking on site, though parking received a lower rating from guests.
Are pets allowed at Almaty Hotel?
Pets are not allowed according to the hotel policies.
Does the hotel offer breakfast, and what are the hours?
Breakfast is served buffet style daily from 07:00 to 10:00. Additional breakfast fees are paid at the property.
How far is the hotel from Almaty airport and the city center?
The hotel is located 12 km from Almaty International Airport and 1.4 km from the city center.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 99 USD The best time to book is July 27, with rates starting from 92 USD














































































































