Uyut Hotel in Almaty
✅ Rooms are clean and well-maintained, with a quiet atmosphere and effective heating ✅ Breakfast is varied, tasty, and served buffet style from 7:00 to 10:00 ✅ Convenient location close to public transport and city attractions ✅ Fitness center and sauna available onsite for guest use ✅ Staff generally helpful and security personnel are friendly and attentive ❌ Some guests report small room size and outdated decor reflecting a Soviet-era style ❌ Reception staff behavior can be brusque or unaccommodating at times ❌ Parking is limited and can be difficult due to courtyard layout ❌ Complaints about bright air conditioning lights that cannot be switched off in some rooms ❌ Isolated incident of theft reported with unsatisfactory hotel response and destroyed documentation
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Description
Uyut Hotel in Almaty is a four-star property built in 1995 and renovated in 2017, combining long-standing hospitality traditions with modern amenities. It features 155 bright rooms, including options with balconies and suites with one or two rooms. Guests can enjoy a Mediterranean-style restaurant, a fitness center, sauna, and a heated pool. The hotel also offers conference facilities, dry cleaning, and free bike rentals. Cleanliness rates exceptionally high at 10/10, and breakfast is praised for variety and quality. While the hotel has a Soviet-era charm, its attentive staff and comfortable atmosphere are often noted. However, some guests mention older room decor and mixed experiences with reception service. Check-in starts at 14:00, and check-out is by 12:00. The hotel supports convenient features such as 24-hour front desk, express check-in/out, and free parking.
Location
Located at street Gogolya, 127/1 in Almaty, Uyut Hotel is 11 km from Almaty International Airport (ALA) and 2 km from the main train station Almaty-2. Metro station Zhibek Zholy is just 1 km away, and several cultural landmarks are within walking distance: Kazakh Concert Hall (700 m), Kurmangazy Conservatory (1.2 km), and Nikolsky Cathedral (1.4 km). The Central Exhibition Hall and the Holy Ascension Cathedral are about 1.6 km away. Nearby amenities include the Central Universal Store (672 m) and cafes like Doner (103 m) and Kaganat (268 m). The hotel is conveniently placed for exploring downtown Almaty and accessing public transportation.
Tips
- Book a room with a balcony for more space and comfort.
- Arrive early for breakfast or avoid peak hours to enjoy the buffet with less crowding.
- Keep valuables secure, as there was one reported theft incident; documenting your belongings is recommended.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, Visa, MasterCard, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Gift shop
- Express check-in
- Design hotel
- Private check-in/check-out
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Cable TV
- TV
- Minibar
- DVD Player
- Safe (in room)
- Iron and board
- Ironing
- Laundry
- Concierge services
- Hairdryer (on request)
- Luggage storage
- Telephone
- Iron
- Bar
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Full board rates available
- Half board rates available
- Restaurant
- Restaurant (buffet style)
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- Russian
- English
- Parking
- Parking nearby
- Spa tub
- Business center
- Photocopy machines
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Sauna
- Pets Not Allowed
Street view
Video: #LiM отель " Уют" в Алматы, май 2025г
Map
Reviews
On 10.02, during my active stay, I discovered the loss/disappearance of my personal property -- FURLA sunglasses (approximately ~500 USD). The sunglasses were inside a paper bag placed in the entrance area of the occupied room (not in a trash bin). The room had not been checked out. During my stay, access to the room was exclusively granted to hotel staff as part of daily housekeeping.
Key facts:
1. The administration refused to document the incident (incident report) prior to the arrival of the police, despite the fact that the situation occurred on hotel premises during an active stay.
2. When I reported the issue, staff behaved rudely and aggressively. Instead of assisting, they resisted and attempted to shift responsibility onto the guest, requiring me to prove what had happened.
3. Due to the hotel's refusal to properly register the complaint, I was forced to call the police. A statement was officially accepted, and a review of the circumstances and video recordings was conducted.
4. After the police arrived, an internal service report was prepared by a hotel employee. However, after the police left, the security officer at the reception desk, in the presence of reception staff, demonstratively tore up/destroyed this document when I asked for it to be stamped. Photos of the document have been preserved.
It is also important to note the hotel's position: instead of attempting to resolve the situation or offering even minimal apologies, staff suggested that the item may have been "disposed of as trash," despite the fact that it was personal property located in an occupied room.
As a guest, my conclusion is simple: when staff have access to your room, your belongings may disappear, and when seeking assistance, you may encounter resistance and aggression rather than protection.
The absence of transparent procedures, the destruction of an official service document, and the lack of formal apologies or reasonable proposals for compensation/resolution are serious warning signs.
I am writing this review as a warning: if you choose this hotel, document everything, do not leave your belongings even in a bag near the entrance, and be prepared that in case of a problem you may have to involve the police to receive a response. Supporting materials (photos of the service report and police documentation) are preserved and available upon request.
Not recommended.
The breakfast spread is very good. Thumbs up. Plenty of food to keep you full. The dining area is abit small but there is still enough tables to serve at least 30 people. I think others who complaint about this probbaly came during summer or peak season. I was in in Oct 2025, it was only half full when i went for breakfast (i stayed for 2 nights). Breakfast is served 7am to 10am. Just be smart about the timing if you feel the hotel is full.
Also i took picture of the aircond because someone else also mentioned, the aircond light is bright which is true. And we could not switch it off since it was not the original remote controller. We both use eye mask, hence it was ok.
We stayed for 3 nights and the place was generally clean. They did clean our room, though not thoroughly, maybe because the place is a bit old, so even with effort, it doesn’t feel much different. The location is great though, just a short walk to Mega Park, and the area has a nice Korean vibe. There’s even a nearby street where people sing and dance, which was fun to see.
The security staff were friendly, always smiling, and very accommodating. However, the reception staff were not as warm, a bit intimidating. Even when you ask for help or make a request, they respond decisively without offering other options or solutions. Still, they let us rest in the lobby & stored our luggage when we had to depart late due to our late check-in.
Amenities are available but not easily accessible, you have to ask permission first, and it feels like they limit guest access. There’s a small lobby bar and a gym with a sauna, though I didn’t see the hot spring mentioned. Breakfast was basic and the same everyday. I didn’t enjoy it much.
Overall, it’s a nice and fairly well-maintained hotel. Installing shattaf sprays would be a huge improvement! The location is good, rooms are maintained, and I really appreciated the security staff. But after this first experience, probably wouldn’t stay again.
However, after staying for three days, I really grew to love this small hotel.
Even though the facilities are older, they are meticulously maintained and spotlessly clean. It felt charming and cozy, and the hallways always smelled lovely.
There were plenty of hair dryers, and the hot water pressure was excellent. It was my first time experiencing a heating pipe that worked in conjunction with the shower's hot water supply – quite ingenious.
While breakfast wasn't on par with larger hotels, it was varied and delicious. There were even slight changes each day. I tried all the desserts and they were all very tasty. The coffee was a bit weak, but the tea was quite strong. With cinnamon powder, chocolate powder, and milk, I made my own milk tea.
I had planned to try the complimentary one-hour sauna for guests, but my husband said there was no lock, which was a shame. So I didn't dare to try it.
On a side note, the hotel's dinner was also delicious. The horse meat noodles and the soup were both excellent. If you don't feel like going out to find food, you can definitely eat right at the hotel.
room is large with an old style theme but relatively clean. strangely, there are no tissues provided in the room. bathtub is a little high and water tends to pool below it.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Uyut Hotel
What types of rooms does Uyut Hotel offer?
Uyut Hotel offers Standard Double rooms, Comfort Deluxe Double rooms, Superior Standard Double rooms with balcony, Superior Comfort Deluxe Double rooms with balcony, Double Junior Suites, and 2-room Double Suites.
Is breakfast included in the room price?
Breakfast is served buffet style from 7:00 to 10:00 daily, but additional breakfast fees are not included in the room price and must be paid at the property.
Are pets allowed at Uyut Hotel?
Pets are not allowed at Uyut Hotel.
How far is Uyut Hotel from the airport and main train stations?
The hotel is 11 km from Almaty International Airport (ALA), 2 km from Almaty-2 train station, and 10 km from Almaty-1 train station.
Does Uyut Hotel have facilities for business meetings?
Yes, Uyut Hotel has conference and banquet facilities as well as a business center.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 79 USD The best time to book is July 26, with rates starting from 76 USD
































































