Hotel Otrar in Almaty
✅ Clean rooms with comfortable beds mentioned by multiple guests ✅ Excellent location across from Panfilov Park and close to major attractions ✅ Spacious lobby and lounges on each floor provide extra space outside rooms ✅ Helpful front desk staff who assist with taxi orders and provide Wi-Fi access ✅ Billiards area with polite staff and reasonable hourly rates ❌ Showers often have low water pressure and broken fixtures ❌ Beds described as very hard causing discomfort for some guests ❌ Wi-Fi connection requires device registration at the front desk, which some find inconvenient ❌ Rooms and facilities are dated, with some equipment like TVs and air conditioners described as old and noisy ❌ Breakfast quality is average with limited fresh options and no fresh juice
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Description
Hotel Otrar is a four-star accommodation built in 1981 and renovated in 2008, located just 3 km from Almaty's city center. It offers 161 rooms across several categories including Standard Single and Double rooms, Business rooms, and Suites. The hotel features complimentary Wi-Fi, free parking, a restaurant, and a café on its premises. Guests can also enjoy amenities like a sauna, fitness center, billiards, a casino, and various business facilities such as meeting rooms and a business center. The hotel’s décor reflects a Soviet-era style, with spacious lobbies and lounges on each floor. While the rooms are clean and functional, some guests have noted dated furnishings and shower issues. The hotel provides 24-hour front desk service, currency exchange, laundry, and dry cleaning. Breakfast is served buffet style daily from 7:00 to 9:00 am, though some reviews mention it as average. Pets are not allowed, and the main guest must be at least 18 years old.
Location
Hotel Otrar is situated on Gogol Street, 73, about 3 km from Almaty’s city center and 11 km from Almaty International Airport (ALA). It is located opposite Panfilov Park and near the Ascension Catholic Church, both within a short walking distance. Nearby cultural spots include the House of Scholars just 168 meters away. For dining, guests will find restaurants like Red Dragon 134 meters away and Sushi'n'Roll within 215 to 222 meters from the hotel. The location is praised for proximity to parks, shopping, and public transport, making it convenient for exploring the city.
Tips
- Expect to register your device at the front desk for Wi-Fi access upon check-in.
- If you prefer softer beds or better shower pressure, consider bringing your own travel accessories as these have been noted as issues.
- Use the spacious lobbies and lounges on each floor to relax or work outside your room.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Buffet [Mon - Sun] 07:00-09:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: DinersClub, AmericanExpress, Visa, MasterCard
- Check in time: 12:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Ticket assistance
- Gift shop
- Television in lobby
- Late check-out
- Private check-in/check-out
- Fire Extinguisher
- Upper floors accessible by elevator
- Non-smoking rooms
- Room service
- VIP room amenities
- TV
- Minibar
- Bathrobe
- Safe (in room)
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Luggage storage
- Telephone
- Iron
- Bar
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Microwave oven
- Packed Lunches
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation - pickup
- Airport transportation - drop-off
- Russian
- English
- Tour assistance
- Billiards
- Offsite parking reservations required
- Free parking nearby
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Beauty services
- Sauna
- First Aid Kit
- Pets Not Allowed
Hotel view
Video: Best Eastern Otrar Hotel Almaty - Almaty - Kazakhstan
Map
Reviews
- Hotel is clean and in a good location
- Reasonably priced and you can negotiate a rate if you extend
- Lots of space in the lobby and each floor if you don't want to stay in your room
NEEDS IMPROVING
- Shower is very poor with little to no pressure -
- Beds are very hard and make your back sore, hotel has definitely seen better days
- Wifi is a bit poor and you have to register / connect at the front desk which is a bit odd
- Breakfast is average at best. No fresh juice, old fruit, limited processed options
- Few staff speak English but you can get by with Google Translate
- The cleaner will come in whether you want her to or not
The breakfast is nothing special, although the room it is located in has beautiful art on the walls and is shaped like a dome. The lobby and lounges on each floor have their own design and again have that old sovjet touch to it.
Next to its history the location is definitely the best part of the hotel. Its located in the heart of the city thus many important locations are nearby like the park mentioned before, the cathedral, bazar and bathhouse. Although it doesn't have the highest quality I can still highly recommend this hotel!
- Most of the room AC was not working.
The room is too old and the space is small
Breakfast so so
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Otrar
What types of rooms are available at Hotel Otrar?
The hotel offers Standard Single room; Standard Double room; Business Single room; Business Double room; Double Junior Suite; and Double Suite.
Is Wi-Fi available and how do I connect?
Yes, free Wi-Fi is available throughout the hotel, but guests must register their device at the front desk to access it.
Are pets allowed at Hotel Otrar?
No, pets are not allowed at this hotel.
What dining options does the hotel have on site?
Hotel Otrar has a restaurant and a café on its premises, offering buffet breakfast daily from 07:00 to 09:00.
How far is the hotel from Almaty International Airport?
The hotel is located 11 km away from Almaty International Airport (ALA).
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 67 USD The best time to book is July 26, with rates starting from 63 USD