Andamantra Resort and Villa Phuket in Patong

The room is nice and comfortable, but the distance between the room and the lobby is very far. We had to call for transport many times just to go back and forth, and sometimes it took around 20–25 minutes to arrive. There are also many stairs, which makes it difficult for people with mobility issues. To reach the restaurant at Level 3, we had to use stairs, and our honeymoon suite was at Block 9 Level 3 — we had to go down an escalator and then climb stairs again. Overall, not very convenient even though the room itself was lovely.

I stayed at this hotel expecting a comfortable 4-star experience, but it turned out to be extremely disappointing.

The room hygiene was unacceptable — windows and mirror were dirty, the most cabin was broken, and several parts of the room were visibly damaged. It felt like no one had properly cleaned or maintained the room in a long time.

What shocked me the most was that this hotel doesn’t even provide basic amenities like toothbrushes and slippers — not unless you pay 25 baht per item. For a hotel that claims to be 4-star, this is simply unacceptable.

Overall, poor hygiene, bad service attitude, and surprise charges made this one of the worst 4 star hotel experiences I've had. Definitely not worth the rating.

Worst Hotel Experience I've Ever Had – Truly Disappointing Stay in Andamantra

I have stayed in many hotels around the world, including in Phuket, but this was by far the worst experience I’ve ever had.

The check-in process was a complete mess. I arrived two hours before the official check-in time and had already completed the registration. However, when the official check-in time came, I was still forced to queue in the lobby for 20 minutes. After finally reaching the counter, I had to wait an additional 20 minutes due to some internal system issue. It was extremely disorganized and frustrating — a chaotic start that set the tone for the rest of the stay.

The problems didn’t stop there. The hotel restaurant served pizza made with frozen pizza bases — definitely not what I expected from a hotel that claims to offer quality dining. It was bland, rubbery, and tasted like something out of a supermarket freezer.

As for the room itself, it was in shockingly poor condition. Multiple fixtures were broken, the bathroom door didn’t close properly, and the windows were covered with noticeable grime. It felt neglected and poorly maintained, far below even basic standards.

The worst part was the service. Due to a staff error, we were given a key card to the wrong room. When we called to ask for a replacement card to be delivered, we waited 30 minutes with no response. Only after calling again did we learn that the staff member had decided not to bring the new card because they weren’t "allowed" to issue us another one unless we came down to collect it ourselves. This was entirely due to their mistake, yet there was zero accountability, no apology, and a rude attitude on top of it all.

Overall, this stay completely changed my impression of hospitality in Andamantra — and not in a good way. I cannot recommend this hotel to anyone looking for a relaxing or respectful stay.