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89 USD
Bansko SPA & Holidays in Bansko
🌍 Bulgaria, Bansko, Yavor Str., 29
● Center: 870 m
☎ Phone: +359 87 700 0780Show
✅ Staff described as very friendly and attentive, contributing to a welcoming atmosphere. ✅ Breakfast praised for wide variety and good quality in multiple reviews. ✅ Free and ample parking available, appreciated by guests with vehicles. ✅ Shuttle bus to the ski lift is reliable and runs every 30 minutes. ✅ Restaurant serving traditional Bulgarian food highly recommended and considered a highlight. ❌ Spa and pool areas criticized for poor cleanliness and unpleasant odors, including mold and chlorine smells. ❌ Maintenance issues reported, such as broken drains around the pool, malfunctioning jacuzzi, and outdated or damaged room fixtures. ❌ Several guests reported noisy behavior in the spa area and ineffective staff enforcement of rules. ❌ Rooms and bathrooms noted as outdated, with problems like mold, dust, poor sound insulation, and insufficient cleaning. ❌ Restaurant often lacks seating availability, limited drink options, and sometimes cold or undercooked food.
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Rooms and prices
2 guests
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Deluxe room
Private bathroom
147 USD
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Attic room
Private bathroom
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Single Suite
Private bathroom
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Double Suite
Private bathroom
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Apartment
Private bathroom
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1 Bedroom Double Apartment
Private bathroom
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Studio
Air conditioning and private bathroom
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Double Studio
Private bathroom
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Description
Bansko SPA & Holidays is a 4-star hotel established in 1999 and renovated in 2012, located in a quiet part of the Bansko resort. The hotel offers 98 rooms spread over a single 4-floor building, including Deluxe rooms, Attic rooms, Suites, Apartments, Studios, and one-bedroom apartments. Families will appreciate the free children’s playroom and baby cots available on request. Guests have access to a range of facilities such as a spa center with paid cosmetic procedures and massage services, a free sauna and steam bath, an indoor pool, a fitness center, and a games room. Dining options include a national style à la carte restaurant with seating for 220, a bar, and buffet restaurant. Free Wi-Fi and parking are provided. There is also a shuttle bus service to the ski lift that runs on a schedule. Pets are not allowed. Staff are generally described as friendly and attentive, maintaining a welcoming atmosphere.
Location
The hotel is situated 900 meters from both the center of Bansko and the base station of the ski funicular, making it convenient for guests aiming to explore the town or access skiing facilities. It is 94 kilometers from Sofia Airport and 145 kilometers from Plovdiv Airport. The location is somewhat removed from busy areas, offering a quieter stay. A free shuttle bus connects guests to the ski lift on a regular schedule, helping to bridge the distance of about a 15-minute walk from the hotel to the lift. Parking is free and ample, which benefits those arriving by car.
Tips
- If you plan to use the spa or pool facilities, consider that some guests reported cleanliness and odor issues, so check conditions upon arrival.
- Booking a room with a mountain view might enhance your stay, as some guests enjoyed this aspect.
- Use the free shuttle bus to reach the ski lift comfortably, especially if you want to avoid the 15-minute walk.
Policies and conditions
- Pets are allowed on request. Charges may be applicable.
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - WiFi is available in the hotel rooms and is free of charge.
- Free private parking is possible on site (reservation is not needed).
- Check in time: 16:00. Check out time: 11:00.
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Services and facilities
General
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Gift shop
- Garden
Rooms
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Wardrobe/Closet
- Bathrobe
- Linens
- Slippers
Accessibility
- Accessibility features
Services and amenities
- Ironing
- Laundry
- Shoe shine
- Luggage storage
Meals
- Bar
- Restaurant
- Restaurant (buffet style)
- Packed Lunches
- Kettle
Internet
- Free Wi-Fi
Transfer
- Transfer services
Languages Spoken
- Russian
- English
Recreation
- Hiking
- Fishing
- Sun Deck
- Ping-Pong
Parking
- Parking
Pool and beach
- Swimming pool
- Beach/pool towels
Business
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
Beauty and wellness
- Massage
- Sauna
Kids
- Playroom
- Children's playground
- Family/Kid Friendly
Winter sports
- Ski storage
- Skiing
Pets
- Pets Not Allowed
Hotel view
Video: Bansko SPA & Holidays Hotel - Bansko Hotels, Bulgaria
Map
Reviews
08.05.2026
The staff was really nice. The food was very delicious. The lobby bar was cosy and comfortable, there was also a small place with children facilities, which was great for us. The price was fair.
Only the pool and the Spa Center were not very clean and there was a smell of moisture. The kids got some alergic reaction.
Except this we were very happy staying there.
Only the pool and the Spa Center were not very clean and there was a smell of moisture. The kids got some alergic reaction.
Except this we were very happy staying there.
26.01.2026
If you come here looking for a chill and relaxing spa experience like me, this is not the place. They have one pool which is coldish - 28 degrees, and smells insanely like chlorine or some sort of disinfectant. Tbh i didn't mind the temperature that much, the main issue was that there was a bunch of 20 smth old guys who kept screaming at the top of their lungs, laughing loudly, jumping in the pool, and occupying the jacuzzi for hours. And it's a tiny jacuzzi, only 4 spots. Despite the fact that there were written rules on the spa that you're supposed to occupy it for 45 minutes top, not make noise or jump in the pool...
An employee came to check on us at some point and just asked them if everything is ok, after they confirmed the employee went out without inquiring for our wellbeing at all or making any remark to them for breaking the hotel's rules.
But yeah, if you want to be a noisy annoying nuisance somewhere, apparently that's the place.
On the second floor there are 2 saunas and a steam bath. However, the chilling lounge in front of them where you're supposed to lie down and cool off, STINKS. It srsly smells suffocating of mold and stuff like this. The chairs are always wet, like why did they put pillows on top...
The saunas are good but the steam bath smelled even worse than the chilling lounge. It literally smelled like mold and wet dogs. We were the only people that dared to spend some time there during our stay but even we couldn't stand it for long.
As for the rooms, they're okay. You can tell they put some money into building the hotel initially but they're totally cutting expenses on the upkeep. It doesn't look very clean anywhere, there are certain things that are falling apart, like the glass wall in the bathroom, some of the wooden boards in the sauna, missing pieces of isolation around the pool, etc. I feel like they don't have a proper manager to just go around the place and note for which issues to call maintenance.
On the bright side, the lobby looks nice, the location isn't too bad either and it was pretty quiet inside. We had an amazing breakfast there, they literally had everything and most things were yummy, aside from the fried eggs which were bitter from the overused oil.
An employee came to check on us at some point and just asked them if everything is ok, after they confirmed the employee went out without inquiring for our wellbeing at all or making any remark to them for breaking the hotel's rules.
But yeah, if you want to be a noisy annoying nuisance somewhere, apparently that's the place.
On the second floor there are 2 saunas and a steam bath. However, the chilling lounge in front of them where you're supposed to lie down and cool off, STINKS. It srsly smells suffocating of mold and stuff like this. The chairs are always wet, like why did they put pillows on top...
The saunas are good but the steam bath smelled even worse than the chilling lounge. It literally smelled like mold and wet dogs. We were the only people that dared to spend some time there during our stay but even we couldn't stand it for long.
As for the rooms, they're okay. You can tell they put some money into building the hotel initially but they're totally cutting expenses on the upkeep. It doesn't look very clean anywhere, there are certain things that are falling apart, like the glass wall in the bathroom, some of the wooden boards in the sauna, missing pieces of isolation around the pool, etc. I feel like they don't have a proper manager to just go around the place and note for which issues to call maintenance.
On the bright side, the lobby looks nice, the location isn't too bad either and it was pretty quiet inside. We had an amazing breakfast there, they literally had everything and most things were yummy, aside from the fried eggs which were bitter from the overused oil.
15.01.2026
We stayed at the hotel for 2 nights and had a wonderful experience. The breakfast was very tasty, with a wide variety of options to choose from every morning.
The room was big, comfortable, and very clean, with an excellent mountain view.
The hotel offers a large, free parking area, which is very convenient. The location is great — close to the center of Bansko and also near the ski center. Hotel also offer free transportation to Ski center.
For families, this place is perfect. There is a playground for children, which our two kids really enjoyed. The swimming pool and spa center are free, including a jacuzzi — everything was very clean and nicely heated.
Overall, a great choice for families. We would definitely recommend this hotel and would gladly stay again.
The room was big, comfortable, and very clean, with an excellent mountain view.
The hotel offers a large, free parking area, which is very convenient. The location is great — close to the center of Bansko and also near the ski center. Hotel also offer free transportation to Ski center.
For families, this place is perfect. There is a playground for children, which our two kids really enjoyed. The swimming pool and spa center are free, including a jacuzzi — everything was very clean and nicely heated.
Overall, a great choice for families. We would definitely recommend this hotel and would gladly stay again.
10.01.2026
During our stay, we experienced several maintenance and service issues that caused concern. The swimming pool area requires urgent attention, as the floor drains are damaged and have sharp edges. Unfortunately, my children slipped and their legs went into the broken drain; thankfully, they only sustained minor scratches, but the situation could have been much more serious.
Additionally, the room cleanliness and general maintenance did not meet expected standards. Several light bulbs were not functioning and had not been replaced, and for two consecutive days there was no hot water available for showering.
Regarding breakfast, we found the organization and quality to be lacking. Some items appeared undercooked, including the bread, small pies, and fried eggs, which raised concerns about food safety. The breakfast area was not well managed, with limited quantities available for the number of guests. For example, there was only one container of milk, which required guests to wait for refills. Many items were cold, suggesting they had been prepared in advance, and there were no warmers in place to keep the food at an appropriate temperature.
Overall, these issues affected the comfort and safety of our stay, and we hope they will be addressed to improve the experience for future guests.
Additionally, the room cleanliness and general maintenance did not meet expected standards. Several light bulbs were not functioning and had not been replaced, and for two consecutive days there was no hot water available for showering.
Regarding breakfast, we found the organization and quality to be lacking. Some items appeared undercooked, including the bread, small pies, and fried eggs, which raised concerns about food safety. The breakfast area was not well managed, with limited quantities available for the number of guests. For example, there was only one container of milk, which required guests to wait for refills. Many items were cold, suggesting they had been prepared in advance, and there were no warmers in place to keep the food at an appropriate temperature.
Overall, these issues affected the comfort and safety of our stay, and we hope they will be addressed to improve the experience for future guests.
02.01.2026
We were here two years ago when we discovered their restaurant and this is definitely the highlight of the hotel! They have the best bulgarian food in Bansko. Two years later, we are back in the restaurant enjoying chicken kavarma, kebabcheta with lyutenitsa, french fries with sirene (white cheese) and ayran - all very delicious, smiling personnel and good prices! 5 out of 5 for the restautant!
03.01.2025
I arrived at the hotel at 16:00, only to find out that my room wasn’t ready. I had to wait 20 minutes, and when they finally gave me a different room, it was also dirty. When I asked if they were joking, they bizarrely blamed the cleaning staff, saying they were gypsies, as if that explained the poor cleanliness. It was shocking and completely inappropriate to blame the ethnicity of their workers for the hotel's shortcomings.
Eventually, they gave me a clean room, but it didn’t make up for the outdated condition of the place. Nothing seemed to have been renovated for at least 30 years. The hotel was much worse than advertised. I knew the price was low, but I didn’t expect it to be *that* bad. This was by far the worst hotel I’ve stayed at in Bansko. I wouldn’t recommend it unless you’re on an extremely tight budget.
Eventually, they gave me a clean room, but it didn’t make up for the outdated condition of the place. Nothing seemed to have been renovated for at least 30 years. The hotel was much worse than advertised. I knew the price was low, but I didn’t expect it to be *that* bad. This was by far the worst hotel I’ve stayed at in Bansko. I wouldn’t recommend it unless you’re on an extremely tight budget.
15.12.2024
There was NO ventilation in the bathroom. Other guests were smoking in their rooms and our bathroom smelled like weed and cigarettes during our whole visit. The bathtub drain was clogged. The restaurant didn't have enough seating space and the food choice was poor. Overall the room felt really old, dirty, smelly and unpleasant. Don't recommend this place.
05.09.2024
I had an extremely disappointing stay at this hotel. First of all, the room was dirty with dust on the furniture and stains on the carpet. The bathroom had mold in the corners, and the towels looked old and worn out. The staff was rude and unhelpful, barely acknowledging my requests and making me feel like an inconvenience. The worst part was the noise — I could hear everything from the neighboring rooms, making it impossible to get a good night's sleep. The amenities listed on the website were either broken or nonexistent, and the breakfast was cold and tasteless. I definitely won’t be coming back, and I wouldn’t recommend this place to anyone.
05.09.2024
Rooms are old, carpet was dirty. Key didn't work always and electricity cut out. Fridge didn't work. Bed sheets were not changed in 4 nights spent there. Towels were not changed, I had to ask reception. Jacuzzi didn't work in 2 days out of 4. No place in the room to dry out your ski clothes except a small radiator. Rooms are not well sound insulated. Far away from any market or shop.
This is not a 4 star hotel.
On the plus side it was warm at night. Water was very hot and quickly. The shuttle bus to the gondola was always on time and has regular runs every 30 min.
This is not a 4 star hotel.
On the plus side it was warm at night. Water was very hot and quickly. The shuttle bus to the gondola was always on time and has regular runs every 30 min.
30.04.2024
Ι love this hotel!the service,the room & the food is excellent!you provide all types massage!!I recommend you!!💕
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POIs near hotel
Nikola Vaptsarov Museum (14 min)
Museum dedicated to Bulgarian poet Nikola Vaptsarov (1909–1942), housed in his former residence. One of Bulgaria's 100 national tourist sites.
Velyanov House (14 min)
Historic house museum in Bansko's old town, open Monday–Saturday 9am–1pm, 2pm–5:30pm.
Old Town Main Square (1.1 km)
Central plaza in Bansko's historic district, surrounded by traditional architecture and local amenities.
Water attraction (6 km)
Old turkish bath (6 km)
Frequently asked questions about Bansko SPA & Holidays
How far is Bansko SPA & Holidays from the ski lift?
The hotel is 900 meters from the base station of the ski funicular, with a free shuttle bus running on a schedule to the lift.
Does the hotel provide facilities for children?
Yes, there is a free children’s playroom and baby cots are available on request at no extra charge.
Are pets allowed at Bansko SPA & Holidays?
No, pets are not allowed at this hotel.
What types of rooms are available at this hotel?
The hotel offers Deluxe rooms, Attic rooms, Single Suites, Double Suites, Apartments, 1 Bedroom Double Apartments, Studios, and Double Studios.
Is there a restaurant on-site and what is it like?
Yes, there is a national style à la carte restaurant with seating for 220 guests. The restaurant is known for serving traditional Bulgarian dishes, which have received positive reviews.
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