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Average temperatures

	day	night
July	+30 °C	+15 °C
August	+29 °C	+15 °C
September	+24 °C	+11 °C
October	+19 °C	+6 °C
November	+15 °C	+1 °C
December	+10 °C	-5 °C

‹›

96 USD

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Evelina Palace in Bansko

🌍

● Center: 390 m

✅ Clean rooms with comfortable beds and well-equipped bathrooms ✅ Breakfast is of high standard and varied, with attentive kitchen staff ✅ Heated indoor pool and sauna reach good temperatures quickly ✅ Friendly and helpful staff, including French-speaking receptionists ✅ Good size and cleanliness of the hotel and pool area ❌ Several guests report poor management and unprofessional staff attitude ❌ Rooms and furniture are outdated and not well maintained according to some reviews ❌ Complaints about unreliable shuttle service to and from the ski lift ❌ Issues with cleanliness such as dusty rooms, unwashed glasses, and unmade beds ❌ Reports of bedbugs and theft incidents affecting guest security ❌ Food quality in the restaurant is inconsistent with some describing it as basic or tasteless ❌ Heating system problems and cold pool water reported by some guests ❌ Limited availability of towels and poor spa facilities according to some reviews

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Rooms and prices

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Standard Double room

Private bathroom

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2 Bedrooms Triple Suite with balcony

Private bathroom

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Run of House

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Economy room

Private bathroom

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Economy Double room

Private bathroom

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Standard room

Private bathroom

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Standard room with balcony

Private bathroom

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2 Bedrooms Standard room with balcony

Private bathroom

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Standard Single room

Private bathroom

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Standard Triple room

Private bathroom

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Standard Double room with balcony

Wireless internet, minibar and private bathroom

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1 Bedroom Standard Quadruple room

Private bathroom

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Standard Quadruple room

Private bathroom

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Business room

Private bathroom

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Business Double room

Private bathroom

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Superior room

Private bathroom

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Superior Single room

Private bathroom

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Superior Double room

Private bathroom

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Deluxe room

Private bathroom

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Deluxe Single room

Private bathroom

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Deluxe Triple room

Private bathroom

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Deluxe Double room

Private bathroom

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Suite

Private bathroom

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Suite with balcony

Private bathroom

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2 Bedrooms Suite

Private bathroom

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2 Bedrooms Suite with balcony

Private bathroom

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Single Suite

Private bathroom

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2 Bedrooms Single Suite

Private bathroom

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2 Bedrooms Single Suite with balcony

Private bathroom

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Triple Suite

Private bathroom

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Quadruple Suite

Private bathroom

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2 Bedrooms Quadruple Suite with balcony

Private bathroom

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Double Suite

Private bathroom

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2 Bedrooms Double Suite with balcony

Private bathroom

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Business Suite

Private bathroom

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2 Bedrooms Business Suite with balcony

Private bathroom

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Deluxe Suite

Private bathroom

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Studio

Private bathroom

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Studio with balcony

Private bathroom

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Single Studio

Private bathroom

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Triple Studio

Private bathroom

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Quadruple Studio

Private bathroom

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Double Studio

Private bathroom

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Standard Studio

Private bathroom

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Standard Studio with balcony

Private bathroom

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Standard Double Studio

Private bathroom

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Standard Double Studio with balcony

Private bathroom

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Cottage

Private bathroom

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Single Cottage

Private bathroom

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Triple Cottage

Private bathroom

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Quadruple Cottage

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More rooms

Description

Evelina Palace is a four-star hotel built in 2005 and renovated in 2018, located in Bansko’s lively area. The hotel features 45 rooms spread across a single three-story building covering 1200 m². It offers a traditional Bulgarian style and accommodates families with children through facilities like a heated indoor pool (28-29 °C), a children’s playground, and baby cots available upon request. Guests can enjoy a heated indoor pool measuring 15 by 9 meters, a sauna, Turkish bath, fitness center, and massage services. The hotel also has one main restaurant serving buffet-style meals and an a la carte restaurant with national cuisine. Free Wi-Fi is available in the lobby, and parking is free and open. Shuttle service to the ski lift is provided free of charge, although some guests have reported issues with its reliability. Pets are not allowed, and the hotel accepts Visa and MasterCard payments.

Location

Evelina Palace is located at street Ikonom K Chuchulayn, 34 in Bansko, Bulgaria. It is about 100 meters from the city center and roughly 800 meters from the ski lift, with a free shuttle service to the lift. The hotel is 95 km from Sofia Airport and 164 km from Plovdiv Airport. Nearby dining options include Restaurant «Мариана» at 240 meters, «Chateau Bansko» at 301 meters, and the highly rated «Cat Ballou» restaurant 332 meters away. The hotel is situated in an active part of town, but some guests note the streets near the hotel are poorly lit and lack sidewalks, which may impact walking at night.

Tips

If you plan to use the shuttle service to the ski lift, confirm the schedule and pickup location with reception as some guests reported inconsistencies.
Bring your own water to the sauna area since water is charged separately.
For families traveling with infants, request a baby cot in advance since they are provided on demand and free of charge.

Policies and conditions

Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast: American, Continental, Full English/Irish, Vegetarian Additional breakfast fees are not included in the total and need to be paid at the property.
Pets: Pets are not allowed
Age Requirements: The main guest checking in must be at least 18 years old
Paying at the hotel: Visa, MasterCard
Check in time: 14:00. Check out time: 12:00.

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Services and facilities

General

Shopping on site
24-hour reception
Elevator/lift
Smoke-free property
Heating
Newspapers
Gift shop
Express check-in/check-out
Garden
Terrace
All Spaces Non-Smoking (public and private)

Rooms

Bridal suite
Non-smoking rooms
Room service
Family room
Indoor Fireplace
Smoke Detector

Accessibility

Accessibility features

Services and amenities

Ironing
Luggage storage
Laundry
Safe-deposit box
Luggage storage

Meals

Bar
Diet menu (on request)
Breakfast
Buffet breakfast
Breakfast in the room
Cafe
Restaurant
Restaurant (buffet style)
Packed Lunches

Internet

Free Wi-Fi

Transfer

Car rental
Transfer services

Languages Spoken

Russian
English
French
Multi-language staff

Recreation

Barbecue grill(s)
Billiards
Hiking
Fishing
Sun Deck
Ping-Pong

Parking

Parking

Pool and beach

Swimming pool
Beach facilities

Business

Fax and copy machine
Meeting and presentation facilities
Conference Hall

Sports

Fitness facilities

Beauty and wellness

Massage
Sauna

Kids

Playroom
Children's playground
Family/Kid Friendly

Winter sports

Ski storage
Ski shuttle
Skiing

Pets

Pets allowed (under 5 kg)

Street view

Video: Hotel Evelina Palace, Bansko, Bulgaria

Map

Reviews

Cleanliness

Amenities

Location

Service

28.04.2026 Guest

We spent a week at the Evelina at a quiet time of the Ski season. Our room was good and clean. Beds were comfy and the bathroom had all we needed. Breakfast was always a high standard and the cook even came in an hour early the day we were leaving because of our bus time. All the staff were welcoming and very helpful. The shuttle bus service worked very well. The pool was a really good size and the sauna got to a decent temperature in about 15 mins.

19.08.2025 Guest

Never go to this hotel. Bedbugs in mattress. Lots of dust. Carpet dirty. Very bad experience. So Even showing the bedbugs, the receptionist didn't accept saying there weren't bedbug in the hotel.

24.07.2025 Guest

I DO NOT AGREE AT ALL with the many bad reviews I read about this hotel before I came to it : everything was OK. Maybe the hotel is not very new but it is clean and in good condition. Everyone will feel comfortable while relaxing in the garden or having a drink at the bar. Good swimmers will LOVE the large hotel pool. The food is excellent, we had very good time in the restaurant. The rooms offer good equipment, enough space and often a balcony. There was no AC in my room but it was absolutely unnecessary : there, even in july when days are hot, nights are very cool and no one could seriously complain about the heat at night. Another good point is the staff: it is very professional, well-organized and always helpful. The lady at the reception speaks french fluently and is even ready to share with you how she loves the city by offering a guided tour of it. To make a long story short, I had an excellent stay !

09.03.2025 Rust

Terrible Experience - Misleading Management and Poor Service

Our stay at Evelina Palace Hotel in Bansko was a complete disappointment. One of the main reasons we chose this hotel was the advertised shuttle service to the gondola. However, the bus was not operational, and the posted schedule was completely ignored. Instead, the hotel put up a poster instructing guests to inform reception when they wanted to leave, claiming they would “have a car ready.”

When I approached reception for this service, I was told they could only provide a driver if I used my own car. Seriously? When I requested a taxi, the receptionist bluntly told me there were no cabs available on Sundays after noon. This directly contradicted the information on the poster. When I pointed this out and asked how they planned to resolve the issue, I was told I should have gone earlier—before 10 AM—something they never mentioned on the poster.

Beyond this fiasco, the hotel itself is poorly managed. The furniture is old and falling apart, the rooms are dusty and clearly not well-maintained, and everything feels like it hasn’t been updated in decades.

If you’re looking for a pleasant stay in Bansko, avoid this place at all costs. Management is unhelpful, the facilities are outdated, and the service is downright terrible. Do yourself a favor and book elsewhere.

26.01.2025 BASILIS

Clear room , very good heating , very good breakfast with variety.

24.10.2024 Cian

I regret to inform you that my experience at Evelina Palace in Bansko was extremely disappointing. The staff were consistently rude and unhelpful, making our stay uncomfortable from start to finish. The bar was never open, depriving us of a basic amenity. Additionally, the pool was freezing, rendering it unusable, and the lack of a hot tub or sauna further diminished any hopes of relaxation.

To add insult to injury, the shower provided inconsistent temperatures, fluctuating between hot and cold without warning. Despite our requests, the staff refused to provide spare towels or a second key card, demonstrating a lack of consideration for guests' needs.

Furthermore, the hotel blatantly lied about its proximity to the ski slopes, claiming it was a short walk away when in reality it was a 20-minute trek. The only redeeming quality was the comfort of the beds, but even that could not outweigh the invasion of privacy experienced by my friend who woke up to find the receptionist rifling through belongings without explanation.

Overall, our stay at Evelina Palace was nothing short of a nightmare, and I would strongly advise against booking a room there in the future.

11.03.2024 Guest

I regret to inform you that my experience at Evelina Palace in Bansko was extremely disappointing. The staff were consistently rude and unhelpful, making our stay uncomfortable from start to finish. The bar was never open, depriving us of a basic amenity. Additionally, the pool was freezing, rendering it unusable, and the lack of a hot tub or sauna further diminished any hopes of relaxation. To add insult to injury, the shower provided inconsistent temperatures, fluctuating between hot and cold without warning. Despite our requests, the staff refused to provide spare towels or a second key card, demonstrating a lack of consideration for guests' needs. Furthermore, the hotel blatantly lied about its proximity to the ski slopes, claiming it was a short walk away when in reality it was a 20-minute trek. The only redeeming quality was the comfort of the beds, but even that could not outweigh the invasion of privacy experienced by my friend who woke up to find the receptionist rifling through belongings without explanation. Overall, our stay at Evelina Palace was nothing short of a nightmare, and I would strongly advise against booking a room there in the future.

29.02.2024 Guest

Although it is rated 4 stars, from my point of view it has 2. I could say a lot about the conditions, but the most important seems to me the attitude of the staff. Totally lacking in professionalism, you are almost molested. For example, the bus that takes you to the slope leaves you in one place, but takes you from another. Without knowing. It is not written anywhere, you are not notified in any way. We waited for him for 30 minutes. Eventually I took the taxi. When I asked at the reception why, I caused a scandal. My expectation was that the reception would settle the conflict in a friendly manner.

20.02.2024 Guest

Friendly staff Spacious rooms Nice pool Comfortable beds Great shower, powerful and hot. Nearly didn't book this because of negative reviews but glad we did. Only fault no kettle in room Would definitely stay again. Single female traveller with child

18.02.2024 Kristiyan

I'm writing this review from the freezing room in 6 a.m. because sleeping is impossible.

I cannot believe the audacity of this so-called "hotel." Our experience was an absolute nightmare from start to finish.

First off, the rooms were tiny, cramped, and looked like they hadn't been updated since the Stone Age. Everything was old, worn-out, and cheaply furnished. It was like stepping into a time warp back to the 1970s.

We specifically booked a room with a balcony, only to be given one without. When we complained, they begrudgingly moved us to a smaller room but with a "balcony" (no chairs or anything just a small terrace 1mx1m)

Then there's the heating situation. Or should I say, lack thereof. During the day, the heating was nonexistent, and in the middle of the freezing night, they decided to turn it off entirely. My girlfriend had to sleep with a jacket on, but at least she is getting some sleep. I just came back from downstairs where I found some lady that was willing to turn it on. She said that the management told her to turn off the heating "occasionally". What kind of nonsense is that? Mnogo li pari spestihte be hora? Takava mizeriya nikoga ne sm vizhdal. Prosto ne sm na sebe si.

And let's talk about "The SPA." What a joke. A tiny, unheated pool surrounded by a grand total of six chairs. Six! I've seen larger bathtubs in studio apartments. Calling this sad excuse for a facility a spa is an insult to actual spas everywhere.

We paid 180 leva per night to freeze our butts off in a dingy, outdated room. When I demanded a refund for the second night after enduring all of this nonsense the first one, they had the nerve to tell me they couldn't do it.

Save yourself the trouble and avoid this dump like the plague. It's not worth the headache, the cold, or the money.

I will make sure to spread the word about this scam hotel. Believe me.

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POIs near hotel

Nikola Vaptsarov Museum (6 min)

Museum dedicated to Bulgarian poet Nikola Vaptsarov (1909–1942), housed in his former residence. One of Bulgaria's 100 national tourist sites.

Velyanov House (7 min)

Historic house museum in Bansko's old town, open Monday–Saturday 9am–1pm, 2pm–5:30pm.

Old Town Main Square (9 min)

Central plaza in Bansko's historic district, surrounded by traditional architecture and local amenities.

Water attraction (6 km)

Old turkish bath (6 km)

Cafe and Restaurants near hotel

Restaurant «Мариана» (4 min)

Разлог

Restaurant «Chateau Bansko» (5 min)

Solun Str. 23, 2770 кв. Стария град, Банско

Restaurant «Cat Ballou» (5 min)

ул. „Цар Симеон“ 41, 2770 кв. Стария град, Банско

Frequently asked questions about Evelina Palace

How far is Evelina Palace from the ski lift and is there a shuttle service?

The hotel is approximately 800 meters from the ski lift and provides a free shuttle service to the lift.

Are pets allowed at Evelina Palace?

Pets are not allowed at this hotel.

What types of rooms are available at Evelina Palace?

Room types include Run of House, Economy room, Economy Double room, Standard room, Standard room with balcony, and many others up to 2 Bedrooms Quadruple Cottage.

Does the hotel have facilities for children?

Yes, it offers children’s playground, heated indoor pool suitable for kids, baby cots on request, and high chairs in the restaurant.

Is Wi-Fi available and is it free?

Wi-Fi is available in the lobby area free of charge.

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Hotel prices for: July - August 2026 calendar

The average hotel price this month is 116 USD The best time to book is July 2, with rates starting from 97 USD

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