Evelina Palace Hotel in Bansko
Rooms and prices
Description
The hotel is in a traditional Bulgarian style, located in a busy part of the city. Suitable for active family vacation.
Location: Bansko, 162 km away from airport Sofia, 164 km from the airport of Plovdiv, 100 m from downtown, 500 m from the ski lift. Free Shuttle to the ski lifts.
Consists of one 3-storey building.
The hotel has 47 rooms.
On the hotel territory: restaurant, 2 bars, 1 indoor pool, SPA, meeting room (up to 120 persons), Laundry, safe-Deposit box at the reception, room service, skis
Attractions: sauna, Turkish bath, gym, massage / chargeable, table tennis for a fee
For children: children's pool, games room, in the restaurant – children's chair
Located in a charming area of Bansko, on the west bank of the Glazne River, Hotel Evelina Palace is on the main road to the ski elevator and only 328 feet from the city center.
Free shuttle transport to the ski elevator is offered.
The property is built in traditional Bulgarian style and equipped with furniture and facilities that create a warm and pleasant atmosphere.
The restaurant of the Evelina serves Mediterranean-style sea delicacies and characteristic Bulgarian cuisine from Bansko. It has a relaxing atmosphere.
The sports bar offers many different cocktails while showing sports channels, and the small tennis table can be enjoyed with friends. The lobby bar provides wireless internet and serves coffee and a rich offer of cocktails and other drinks.
Guests can swim in one of the biggest pools in the region, take advantage of the fitness center and the saunas and unwind in the Turkish bath.
During warm summer evenings the picturesque summer garden features a barbecue and a children’s playground.
The distance to ski lift is 12 min.
The distance to the nearest airport is 162 km.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: American, Continental, Full English/Irish, Vegetarian Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- Indoor Fireplace
- Smoke Detector
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Luggage storage
- Bar
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Packed Lunches
- Free Wi-Fi
- Car rental
- Transfer services
- Russian
- English
- French
- Multi-language staff
- Barbecue grill(s)
- Billiards
- Hiking
- Fishing
- Sun Deck
- Ping-Pong
- Parking
- Swimming pool
- Beach facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Massage
- Sauna
- Playroom
- Children's playground
- Family/Kid Friendly
- Ski storage
- Ski shuttle
- Skiing
- Pets allowed (under 5 kg)
Street view
Video: Evelina Palace Hotel, Bansko, Bulgaria HD review
Map
Reviews
Our stay at Evelina Palace Hotel in Bansko was a complete disappointment. One of the main reasons we chose this hotel was the advertised shuttle service to the gondola. However, the bus was not operational, and the posted schedule was completely ignored. Instead, the hotel put up a poster instructing guests to inform reception when they wanted to leave, claiming they would “have a car ready.”
When I approached reception for this service, I was told they could only provide a driver if I used my own car. Seriously? When I requested a taxi, the receptionist bluntly told me there were no cabs available on Sundays after noon. This directly contradicted the information on the poster. When I pointed this out and asked how they planned to resolve the issue, I was told I should have gone earlier—before 10 AM—something they never mentioned on the poster.
Beyond this fiasco, the hotel itself is poorly managed. The furniture is old and falling apart, the rooms are dusty and clearly not well-maintained, and everything feels like it hasn’t been updated in decades.
If you’re looking for a pleasant stay in Bansko, avoid this place at all costs. Management is unhelpful, the facilities are outdated, and the service is downright terrible. Do yourself a favor and book elsewhere.
To add insult to injury, the shower provided inconsistent temperatures, fluctuating between hot and cold without warning. Despite our requests, the staff refused to provide spare towels or a second key card, demonstrating a lack of consideration for guests' needs.
Furthermore, the hotel blatantly lied about its proximity to the ski slopes, claiming it was a short walk away when in reality it was a 20-minute trek. The only redeeming quality was the comfort of the beds, but even that could not outweigh the invasion of privacy experienced by my friend who woke up to find the receptionist rifling through belongings without explanation.
Overall, our stay at Evelina Palace was nothing short of a nightmare, and I would strongly advise against booking a room there in the future.
I cannot believe the audacity of this so-called "hotel." Our experience was an absolute nightmare from start to finish.
First off, the rooms were tiny, cramped, and looked like they hadn't been updated since the Stone Age. Everything was old, worn-out, and cheaply furnished. It was like stepping into a time warp back to the 1970s.
We specifically booked a room with a balcony, only to be given one without. When we complained, they begrudgingly moved us to a smaller room but with a "balcony" (no chairs or anything just a small terrace 1mx1m)
Then there's the heating situation. Or should I say, lack thereof. During the day, the heating was nonexistent, and in the middle of the freezing night, they decided to turn it off entirely. My girlfriend had to sleep with a jacket on, but at least she is getting some sleep. I just came back from downstairs where I found some lady that was willing to turn it on. She said that the management told her to turn off the heating "occasionally". What kind of nonsense is that? Mnogo li pari spestihte be hora? Takava mizeriya nikoga ne sm vizhdal. Prosto ne sm na sebe si.
And let's talk about "The SPA." What a joke. A tiny, unheated pool surrounded by a grand total of six chairs. Six! I've seen larger bathtubs in studio apartments. Calling this sad excuse for a facility a spa is an insult to actual spas everywhere.
We paid 180 leva per night to freeze our butts off in a dingy, outdated room. When I demanded a refund for the second night after enduring all of this nonsense the first one, they had the nerve to tell me they couldn't do it.
Save yourself the trouble and avoid this dump like the plague. It's not worth the headache, the cold, or the money.
I will make sure to spread the word about this scam hotel. Believe me.
Frequently asked questions about Evelina Palace Hotel
How much does it cost to stay at Evelina Palace Hotel?
The cost of living in Evelina Palace Hotel depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Evelina Palace Hotel?
You can book Other, Economy room, Economy Double room, Standard room, Standard room with balcony, 2 Bedrooms Standard room with balcony, Standard Single room, Standard Double room, Standard Triple room, Standard Family room with balcony, Standard Double room with mountain view, Standard Double room with balcony, 1 Bedroom Standard Double room, Business room, Business Double room, Superior room, Superior Single room, Superior Double room, Deluxe room, Deluxe room with balcony, Deluxe Single room, Deluxe Triple room, Deluxe Double room, Suite, Suite with balcony, 2 Bedrooms Suite, 2 Bedrooms Suite with balcony, Single Suite, 2 Bedrooms Single Suite, 2 Bedrooms Single Suite with balcony, Triple Suite, 2 Bedrooms Triple Suite with balcony, Quadruple Suite, 2 Bedrooms Quadruple Suite with balcony, Double Suite, 2 Bedrooms Double Suite with balcony, Business Suite, 2 Bedrooms Business Suite with balcony, Deluxe Suite, Studio, Studio with balcony, Single Studio, Triple Studio, Quadruple Studio, Double Studio, Standard Studio, Standard Studio with balcony, Standard Single Studio, Standard Triple Studio, Standard Triple Studio with balcony, Standard Quadruple Studio, Standard Double Studio, Cottage, Single Cottage, Triple Cottage, Quadruple Cottage in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Evelina Palace Hotel?
Check-in at Evelina Palace Hotel is possible from 14:00, check-out is until 12:00.
Does Evelina Palace Hotel have a pool?
Yes, Evelina Palace Hotel has a swimming pool for guests.
Are pets allowed at Evelina Palace Hotel?
No, pets are not allowed at Evelina Palace Hotel.
Does Evelina Palace Hotel serve breakfast?
Yes, Evelina Palace Hotel serves breakfast for guests. Breakfast options include American, Continental, Full English/Irish, Vegetarian style.
What’s the cancellation policy at Evelina Palace Hotel?
The cancellation policy at Evelina Palace Hotel depends on your room type and booking terms.