Royal Palace Hotel in Almaty
✅ Highly rated service with specific praise to staff members like Guzelya and backend team ✅ Complimentary airport pickup and drop-off service mentioned positively ✅ Rooms feature down blankets and real duck down pillows, unique among Almaty hotels ✅ Good breakfast quality noted in several reviews ✅ Free parking rated highly by guests ❌ Noise issues from 24-hour gas station and street traffic near the hotel ❌ Some rooms reported maintenance problems like malfunctioning mini-fridge, air conditioning, and shower drainage ❌ Complaints about lack of kettle and tea-making facilities in rooms ❌ Breakfast described as limited or average by some guests ❌ Negative experiences related to airport transfer service reliability and late-night unannounced staff visits
Rooms and prices
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Description
Royal Palace Hotel is a three-star property in Almaty, built in 2010 and renovated in 2018. The hotel offers 72 rooms including Standard Double rooms and Double Suites, furnished with modern amenities such as air conditioning, Wi-Fi, and safety deposit boxes. Guests can enjoy on-site facilities like a restaurant, bar, karaoke, and billiards. Business travelers benefit from a business center and meeting facilities, although conference hall use incurs an extra charge. The hotel provides 24-hour reception, express check-in/check-out, and paid services including dry cleaning, ironing, and laundry. Parking is free, and airport transfer services are available. The atmosphere is described as welcoming and suitable for both leisure and business stays. Ratings highlight strong service and parking, while Wi-Fi and cleanliness have slightly lower marks. The hotel’s décor is praised for being aesthetically pleasing, and a unique feature includes down blankets and duck down pillows, uncommon in the city.
Location
Royal Palace Hotel stands on Ilyas Zhansugurov Street 178, about 8 km from Almaty International Airport (ALA). The hotel is 3 km from the Abylai Khan Monument and 3.8 km from the Amangeldy Imanov Monument. It lies in a quieter part of the city, which some guests note as distant from central attractions and the city bustle. Public transport options connect guests to a major shopping mall and subway station approximately 20 minutes away. Nearby are a poetry park and several supermarkets. The hotel offers views of the Tianshan mountain peaks on the horizon. Despite this, some guests have mentioned street noise due to a nearby 24-hour gas station.
Tips
- Request a room away from the main road or gas station to minimize noise disturbances.
- Bring your own kettle or tea supplies as rooms do not include these.
- Confirm airport pickup arrangements in advance to avoid delays or no-shows.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Continental [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of 15,000.00 KZT (approx. US$30.28) is charged. This property accepts cash The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, UnionPay, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Heating
- Early check-in
- Late check-out
- Non-smoking rooms
- Room service
- Fridge
- Smoking allowed in bedrooms
- Cable TV
- TV
- Minibar
- Safe (in room)
- Ironing
- Laundry
- Dry-cleaning
- Telephone
- Iron
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Restaurant
- Free Wi-Fi
- Shuttle
- Airport transportation
- Russian
- English
- Parking
- Photocopy machines
- Event facilities
- Conference Hall
- Pets Not Allowed
Hotel view
Video: Royal Palace Hotel, Almaty, Kazakhstan
Map
Reviews
There is a poetry park nearby, and several Magnum supermarkets . Nice view to the Tianshan peaks on the horizon.
2. self service : no transfer of luggage to room even on arrival
3.mini fridge not working
4.no electric kettles provision for a cup of tea nor any cups given in the room
5. Minifridge doesnt work but has condoms inside it( mostly provided on request)
6. Food average to good
7no gym
8no playing zone for kids
9 Has a bad reputation with taxi drivers
They Keep on saying"this is a hotel not meant for family"
Overall there is some construction area at the backyard
10 less staff;mostly on 24 hrs shirts so the less efficacy
11 despite requesting for face to face room as had 2 teenage daughters travelling with us they didn't complex
12.put us a fine for 3000 tenge fir some oil stain which we didn't put
13.adequate toilet paper but no tissues
They also provide free airport pickup/drop off
POIs near hotel
Frequently asked questions about Royal Palace Hotel
Does Royal Palace Hotel offer airport transfer services?
Yes, the hotel provides airport transfer services, but note that some guests have reported issues with pickup reliability.
Are pets allowed at Royal Palace Hotel?
No, pets and service animals are not allowed at the property.
What room types are available at Royal Palace Hotel?
The hotel offers Standard Double rooms and Double Suites.
Is breakfast included and what type is served?
Continental breakfast is served daily from 07:00 to 10:00, but it is not included in the room price and must be paid for separately.
Are there any unique features in the rooms at Royal Palace Hotel?
Yes, the hotel provides down blankets and four real duck down pillows in rooms, which is uncommon among Almaty hotels.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 55 USD The best time to book is July 1, with rates starting from 53 USD