Hotel ROC Oberoy - Adults only in Peguera

I had read previous reviews and wanted to believe that other guests were being 'over picky', sadly they weren't. Arriving in the early hours being 'greeted' by a surly looking guy standing in silence for approximately 15 mins whilst he typed on his PC, wasn't a great start but surely things could only improve... The room was lovely, clean with a nice view over the pool and garden. Breakfast was nice with a great selection, the coffee could have been nicer. A couple of times at dinner, all of the desserts were packed away and we felt rushed to leave. One night I had just purchased 2 glasses of wine at the bar when the barman started removing all of the lamps from the tables, it was 10:15! One gentleman in particular I can only assume misread the job description and thought he was applying for a job in hostility as opposed to hospitality! I do realise that guests can be annoying and frustrating on occasion, however, this should never be apparent to the guest. There were times where I felt my presence was an inconvenience, I know it's late in the season but it was still my holiday. Overall, it wasn't awful and please at least give that poor pool guy a cushion :D

So we arrived staying at this hotel on Wednesday 27th August for a week , we got checked in and given a room on the 3rd floor and everything seemed okay . Rooms were clean and spacious etc . Meanwhile we had a bit of a misunderstanding regarding the use of the SAFE on check in, as I asked if we could use the safe he says yes it’s in your room, we got to the room it should have been digital but didn’t light up so I just presumed it wasn’t working . I had a bag with all my cosmetics in so I just placed our two passports and £40 English money (2 £20 notes) in the zip part of this bag and kept checking it every night . So fast forward to Monday , we’ve been here since Wednesday . Every morning we’ve seen the cleaning / maid on our floor but this Monday she wasn’t there . I said to my partner maybe they have a day off as I didn’t expect beds made and fresh towels every day . We had a beach day , came back to the hotel had a couple of drinks and went up at about 6pm to get showers and changed for the night . When we opened the door the beds had been made and fresh towels given , I sat on the bed and checked my bag of cosmetics for passports and money and one of the £20 notes was missing … I was mortified and so upset , it’s only £20 but it’s the principle somebody’s been in my belongings and had a good rummage taken the money and zipped it back up . I went down to reception and wanted answers , explained how upset I was we had paid £1400 for a week and should feel safe in our rooms , the manager spoke to me the day after and confirmed the maid had been in the room at around 10.50am and that this must have been a misunderstanding and did I actually have 2 x £20 notes as his staff wouldn’t do anything like this . They then explained you have to pay for the safe and infact it wasn’t broke and you needed to pay a fee and they give me a key and advised me to put my belongings in straight away at no cost. When I arrived at the airport, I also had white AirPods and they had been in my bag with the cosmetics and they were missing to. I was fuming and upset and explained to the manager if these people just take a little from each room , hoping that people don’t notice until you check out and are at the airport etc ,over a week they would be quids in and very well off . I would not stay at this hotel again !!!!!

We selected this hotel because it was small, adult-only, had a large pool, and promised tranquillity. Unfortunately, we did not feel welcome and would not return. There was something wrong with the management. The atmosphere was strange, the staff rarely smiled or greeted guests, although the waiting ladies, the young lad in the bar, and the tall male receptionist in a suit were all great. No one said “hello” or “good morning.” I had just come from a week in Alcudia where everyone greeted you with a smile, and the difference here made us feel unwelcome. The welcome we received on arrival was so poor that we almost left immediately, never to return. At reception was a young man, Ismail (or similar), who did not get up to greet us, barely lifted his head, and made us stand silently for 15 minutes while he stared at his computer. Eventually, he handed us a piece of paper, saying everything about the hotel was explained there. When I asked where lunch was served, he mumbled, “It’s a small hotel, you will find it.” Shocking. After some self-exploration and uncertainty, we entered what seemed to be a dining room, only to receive another cold reception: a middle-aged man standing there did not respond to our hello, instead looked astonished at our presence, took his time to search through his list, then ran back to reception without letting us in. Eventually, he returned and waved his hand, which apparently meant we were allowed to eat. Another shocking experience. The room was lovely at first glance and had character. However, there was a very strong mold smell that never disappeared, even though the room looked clean and freshly painted. The smell stayed for the whole week. The beds were very comfortable but were on wheels and kept moving apart, which was frustrating. The food was fine but there wre chances missed suh as the meat was often tough, though perhaps with more time of slow it could have been delicious. Fruit was almost non-existent, and the choice was very limited. I especially missed oats, prunes, or other basics for muesli in the morning. Coffee came from machines and was very bad, but to be fair it was the same on other hotels in Majorca. The all-inclusive package we paid for was virtually non-existent. There were no snacks or fruit between meals. We chose this hotel specifically to enjoy all-inclusive convenience: drinks, fruit, and buffet-style meals for total relaxation. Instead, the hotel had removed the buffet lunch and forced guests to sit in the restaurant for two to three hours, ordering from the pool menu. The service was extremely slow, and portions were so large that if you wanted to try different things, it wasn’t possible. I couldn’t just have a few light bites and return to my sunbed. Leftovers were clearly reused. For example, I once ordered a Greek salad and received old lettuce that should have been thrown away, some of it yellow, and no feta or olives. The next day, I saw a French guest served a proper Greek salad wi