Oceanfront Beach Resort in Patong

Worst arrival experience, completely unsafe for families with babies

This was one of the worst hotel experiences we’ve had, especially as a family travelling with a baby.

We had clearly shared our international flight details in advance and informed the resort that a baby was travelling with us. Due to a flight delay from Sydney, we arrived around 11:30 pm. From the moment we checked in, the night reception staff were rude, careless, and showed zero empathy.

Our baby needed milk. We were bluntly told “kitchen is closed, nothing can be done”. No alternatives were offered — no help ordering from outside, no assistance even if we paid. After a long international journey, we were left without food and without help, while our baby cried for a long time from hunger.

We then asked for help to clean our baby’s milk bottle. This was also refused. Only after repeatedly insisting and raising our voice did staff reluctantly assist. No family should ever have to fight with hotel staff to meet a baby’s basic needs. This was a distressing, humiliating, and unacceptable first night.

The next morning, despite having two bookings under the same stay, the hotel refused shuttle service for one booking and simply told us to “contact Booking.com” instead of taking responsibility or even listening.

We paid extra to upgrade our room, and on the very same evening, the bathroom drain clogged and water flooded into the room. While a plumber came quickly, this should never happen in a paid upgrade.

To be fair, a few staff members were excellent and deserve recognition:
• Nicole (bar/kitchen) – kind, proactive, and genuinely helpful with our baby.
• Ken (kitchen) – polite and supportive.
• Somza Aloha (kids’ area) – warm, caring, and great with children.

Unfortunately, these individuals were exceptions. Front desk night staff and overall management standards are extremely poor.

This resort markets itself as family-friendly, but based on our experience, it is absolutely NOT suitable for families with babies. Poor attitude, no accountability, and no basic compassion.

I strongly advise families to look elsewhere.

hygiene Is “0”

While you spend a lot of dollars, all the towels and sheets are bloody or filthy and dirty, and there are diff marks(sex, tea, cosmetics) of previous customers on everything.
Do not be fooled by the beautiful appearance of the hotel, it is not worth the money (unfortunately I paid more than 2,000$)

If you are care about your family’s health you should choose another place, if you want to experience different problems and see a dirty luxury hotel it’s a good option

The manager is a rude person and she only offers dinner for lots of their problems and their receptions only laugh when you are talking about dirty things