Phuket Meet Holiday International Hotel-Patong in Patong

I recently stayed at M Social Phuket for about a week, and unfortunately, my experience was very disappointing.

Firstly, the cleanliness of the room was not up to standard. I requested for the bedsheets to be changed, however it appeared that they were not changed at all. I had purposely left visible traces of hair on the bed as a reference, and when I returned to the room, the same traces were still there. This clearly showed that the bedsheets had not been replaced, which is unacceptable for a hotel of this standard.

It also appeared that proper housekeeping was not carried out. There was no evidence of vacuuming being done at all, as hair was visibly present on the floor. The lack of basic cleanliness was very obvious and concerning. Additionally, the toilet would flood completely every time I showered, making it extremely inconvenient and uncomfortable to use.

Regarding the room view, I was initially told that it would be a nice view, but the actual view did not match what was described. However, I understand that different people may have different perspectives on what is considered a “nice view,” so this is a less concerning issue compared to the others.

The attitude of the staff was also a concern. From what I observed, many of the staff seemed to work based on their mood. While a few were polite, the majority appeared unfriendly and unapproachable. Their expressions often looked stern, which made interactions uncomfortable.

In particular, during the breakfast buffet, when I asked for simple or special requests, some staff would rudely point to items or directions without explanation, rather than assisting properly or communicating politely. This made the dining experience unpleasant and did not reflect proper hospitality standards.

Housekeeping was the biggest issue during my stay. Basic amenities were often missing, including:
No toilet paper
No toothbrush
No face or hand towels
No floor mat
No bathrobe

These items were not just missing once — they were inconsistently replenished throughout my stay, which made the experience frustrating and inconvenient.

Given the price paid for this stay, it feels like I was only paying a premium for the location. The overall service and standards did not justify the cost.

Overall, this stay did not meet expectations in terms of cleanliness, service, and basic hospitality standards. I would personally choose to stay elsewhere if I visit Phuket again.

We had a very disappointing stay and I honestly cannot understand how this property is rated as a 5-star hotel (or even 4-star).

The experience started at check-in with a front desk receptionist who was rude and condescending. Throughout the conversation she rolled her eyes and spoke in a very unpleasant manner, which set a negative tone right away.

When we entered our room, it was clearly not clean. We also noticed ants around the minibar/fridge area and the coffee station. We reported it immediately and were told it would be cleaned. After returning from a long day out, nothing had been cleaned and the ants were still there. Even the trash bins had not been emptied or replaced.

Around 12:30 AM, a hotel staff member came twice to spray the room. It became obvious this was not a real solution, and the next day we requested to change rooms. Even that request was met with attitude and an unfriendly approach, instead of basic hospitality.

To make things worse, the hotel decided to accommodate a large number of guests who were stranded in Phuket, which resulted in overcrowding everywhere. Unfortunately, guests who paid full price and came for a honeymoon were the ones affected. Breakfast was chaotic: long lines just to enter the dining room, constant queues for food, and many items running out. It was very disappointing that the hotel did not manage the situation better (for example by splitting breakfast times or adding staff and supplies).

Overall, we were extremely disappointed by the poor service and low cleaning standards. Aside from the location, I would not recommend this hotel.

When we were arriving ,there was no one there to help us with the suitcases we had to bring them on ourselves to the elevator that was so small, outside the place was so dirty ,the swimming pool was ruined nothing like what we seen on the app.pictures that they showed.We paid $149 per night and stayed three nights ,we though was gonna be nice like in the picture!really disappointed 😔

This hotel really falls far below any acceptable standard — it doesn’t even deserve one star. The most basic necessity, hot water for showering, was not working properly. Our whole family, including elderly people and children, couldn’t even take a proper shower. After being out all day, we just wanted to return to the hotel and rest, but this place was extremely disappointing.

Even the air conditioning was faulty. We already reported these issues to the front desk, but the problems were never resolved. I hope you can investigate this properly and give us a reasonable explanation. We paid a five-star price but received a very poor hotel experience.

Does Trip.com have a relationship with this hotel? It really feels like we were misled or taken advantage of.

It was not as nice as the pictures. At all. Seemed like you were staying in a local apartment building. And very very very loud all night long