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62 USD
Four Seasons Hotel Mutu in Almaty
🌍 Kazakhstan, Almaty, Zhamakaev koshesi, 258/23
● Center: 5 km
✅ Easy communication with Chinese-speaking owners ✅ Chinese-style breakfast including congee, steamed buns, and eggs ✅ Quiet location on a hill outside the city center ✅ Owner and staff are welcoming and helpful ✅ Free parking and basic amenities like sauna and business centre ❌ No private toilets or showers in rooms; facilities are shared and located outside ❌ Poor soundproofing with noise easily heard between rooms ❌ Difficult to locate hotel due to incorrect mapping and remote location ❌ Some rooms, especially basement ones, are in poor condition and not cleaned properly ❌ Breakfast service starts late at 8:30 AM, inconvenient for business travelers
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Rooms and prices
2 guests
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Standard room
Private bathroom
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Description
Four Seasons Hotel Mutu is a modest three-star accommodation situated in a villa-style building managed by Chinese owners, which facilitates easy communication for Chinese-speaking guests. The hotel offers several room types including Standard rooms and Deluxe Suites with options for mountain views. Facilities include air conditioning, free parking, a restaurant serving Chinese-style breakfast and meals, a sauna, and a business centre. However, it operates more like a guesthouse or hostel, with shared bathrooms and showers located outside the rooms. Soundproofing is generally poor, and some rooms are located in the basement. Despite these limitations, guests appreciate the welcoming staff, simple Chinese cuisine, and the quiet hilltop location. The hotel provides a basic but culturally specific experience primarily tailored to Chinese visitors in Almaty.
Location
Located on Zhamakaev koshesi in Almaty, Four Seasons Hotel Mutu is about 16 km from Almaty International Airport (ALA). It is positioned on a hill in a wealthy residential area, offering a relatively quiet setting. The hotel is approximately a 20-minute drive from the exhibition center, making it somewhat remote from central Almaty. The location is reportedly difficult to find using Google Maps or ride-hailing apps, so arranging taxi transportation in advance is advisable. Parking is available on site free of charge.
Tips
- Arrange your taxi or ride-hailing service in advance to avoid difficulties finding the hotel.
- Bring your own toiletries and slippers due to shared bathroom conditions.
- Plan for a late breakfast start if you have early morning commitments.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Children between 0 and 4 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Chinese Set menu [Mon - Sun] 08:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 16 years old
- Paying at the hotel: UnionPay
- Check in time: 11:00. Check out time: 14:00.
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Services and facilities
General
- Air conditioning
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Washing machine
- Express check-in/check-out
- Garden
- Television in lobby
- Fire Extinguisher
- Dishwasher
- Outdoor furniture
Rooms
- Non-smoking rooms
Services and amenities
- Laundry
- Concierge services
- Luggage storage
Meals
- Bar
- Common kitchen
- Restaurant
- Microwave oven
Recreation
- Picnic area
Parking
- Parking
Business
- Business center
- Fax and copy machine
Beauty and wellness
- Sauna
Street view
Google panorama
Map
Reviews
20.09.2025
This hotel is a B&B.
Pros:
1. Run by Chinese owners, so communication is easy.
2. The breakfast is simple but Chinese-style, with congee, eggs, and steamed buns. You can also order Chinese lunch and dinner, which is great for satisfying Chinese cravings.
3. Not far from the exhibition center, about a 20-minute drive.
4. Located on a hill, so it's relatively quiet.
5. The owner is very welcoming, and it offers decent value for money.
Cons:
1. No private toilet in the room; you have to go outside to shower.
2. No elevator, so you have to carry your luggage.
3. Soundproofing is a bit poor.
Pros:
1. Run by Chinese owners, so communication is easy.
2. The breakfast is simple but Chinese-style, with congee, eggs, and steamed buns. You can also order Chinese lunch and dinner, which is great for satisfying Chinese cravings.
3. Not far from the exhibition center, about a 20-minute drive.
4. Located on a hill, so it's relatively quiet.
5. The owner is very welcoming, and it offers decent value for money.
Cons:
1. No private toilet in the room; you have to go outside to shower.
2. No elevator, so you have to carry your luggage.
3. Soundproofing is a bit poor.
18.09.2025
The owner is Chinese, and the environment is decent, located in a villa in a wealthy neighborhood. Breakfast is quite fixed: steamed buns, shredded potatoes, and pickles, but it suits Chinese palates. You can also bring your own food to heat up or have them help you. Thumbs up!
16.09.2025
This is a guesthouse owned by someone from Jiangsu. The owner was very welcoming, but the location is too remote and the room facilities are mediocre. It's not suitable for business trips.
07.09.2025
We arrived in the evening, and the location on Google Maps was completely wrong, making it incredibly difficult to find. The hygiene was appalling. There were no disposable slippers; instead, we were given plastic ones to wear upon entering, only to later find a large clump of hair inside one of them. Everything in the room was covered in a layer of grime and dust, and to top it off, there was hair in the bedding. The toilet and shower were not in the room but were public facilities located in the hallway. We reluctantly stayed one night out of necessity and immediately booked another hotel. The most ridiculous part was that breakfast only started at 8:30 AM. How many business travelers sleep in that late before heading out? It was clear they had no real intention of serving breakfast, so we promptly gave up on it and left without looking back. It's truly a shame to see Chinese people scamming their own. Can't they just run an honest business? Is it really that difficult?
01.09.2025
This is actually not a hotel but a hostel, converted from a residential building, located in a well-to-do resident neighbourhood. It is catered to PRC or China dwellers. We were rather disappointed due to the rather run down condition. Getting there was really far from central, so got to get YandexGo e-hailing. As you know, these PRC people smoked a lot and were a little noisy. The 3D2N room we booked was dirty, didn't seem to clean for ages. Makeshift bathroom was inside the bedroom, while toilet is outside and shared. Again, it hadn't been cleaned at all. Eating breakfast was a disaster where it was not sorted by guests. Instead, it was placed in the centre of dining table. Others who came 1st, had eaten before the rest can eat with limited seatings. We had to eat leftovers, which was frustrating. Furthermore, the PRC did not use separate utensils to take the food, it was so unhygienic. Although the host was friendly, the overall stay experience was unpleasant. We would recommend anyone to stay here again.
26.08.2025
I'm trying to be fair with this review. First and foremost, this is a guesthouse, not a hotel. The location isn't particularly easy to find, and it was hard to locate even on ride-hailing apps. The accommodation features shared bathrooms and showers; a few rooms have a private toilet but no shower. The soundproofing is genuinely poor; you can clearly hear conversations at night. Secondly, some of the rooms are in the basement, and paying over 500 RMB for a basement room is definitely not worth it. Breakfast was a basic offering of cold cucumber salad, steamed buns, and rice porridge.
02.08.2025
This should be more accurately described as a guest house for Chinese visitors in Almaty. The staff didn't speak any English and the included breakfast was clearly aimed at Chinese guests. However, the second morning, they did make an effort to provide fried eggs and salami instead of rice porridge, fried vegetables and spicy condiments. The friendly manager was also very helpful in ordering a taxi to take us to the airport.
21.07.2025
Private area and a super comfortable stay
22.06.2025
Leave all your hopes for nice rest behind this “hotel”’s doors.
We had a trip with 2 my friends (3 girls) and we’ve ordered 2 standard rooms to stay.
We’ve arrived at 1pm. There were a lot of flip flops near the door, but no one inside. We’ve been waiting for a while, that we’ve met a hostess. She was very sweet (hospitality btw was the only nice thing there).
Nice lady walked us to our place to stay, it was Spa area. There was 2 rooms without windows (-1 floor), but shower was in common spa area (outside our rooms), sink and toilet were placed only in one of our rooms. All furniture items were either broken or dirty.
We were in such a messed mood because of all that horrible rooms’ conditions, we’ve switched a hotel immediately.
Photos of this “amazing” spa area and a neighbor room (with shower but without toilet) are attached.
PS there is nothing common between this place and Four Seasons hotels
We had a trip with 2 my friends (3 girls) and we’ve ordered 2 standard rooms to stay.
We’ve arrived at 1pm. There were a lot of flip flops near the door, but no one inside. We’ve been waiting for a while, that we’ve met a hostess. She was very sweet (hospitality btw was the only nice thing there).
Nice lady walked us to our place to stay, it was Spa area. There was 2 rooms without windows (-1 floor), but shower was in common spa area (outside our rooms), sink and toilet were placed only in one of our rooms. All furniture items were either broken or dirty.
We were in such a messed mood because of all that horrible rooms’ conditions, we’ve switched a hotel immediately.
Photos of this “amazing” spa area and a neighbor room (with shower but without toilet) are attached.
PS there is nothing common between this place and Four Seasons hotels
02.02.2025
I like the stay and Adiva she is good cook. She is very accommodating though she cannot speak English. Google translate helped us to communicate with her. Highly recommended to our friends and family. Book a taxi with them as the place is hardly reach by the airport taxi. In addition airport taxi is expensive. 😍✌️
02.02.2025
I like the stay and Adiva she is good cook. She is very accommodating though she cannot speak English. Google translate helped us to communicate with her. Highly recommended to our friends and family. Book a taxi with them as the place is hardly reach by the airport taxi. In addition airport taxi is expensive. 😍✌️
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POIs near hotel
Manshuk Mametova Monument (5 km)
Memorial to Soviet war hero Manshuk Mametova, recognized for bravery during World War II.
Khalyk Birligy Monument (5 km)
Public monument in central Almaty commemorating national unity and collective identity.
Monument to Nazarbayev (5 km)
Monument honoring Nursultan Nazarbayev, first president of Kazakhstan.
Mahatma Gandhi (5 km)
Memorial dedicated to Mahatma Gandhi, erected in Almaty in 2003.
Rotunda (5 km)
Architectural landmark featuring a round structure offering city views and traditional gathering spot.
Frequently asked questions about Four Seasons Hotel Mutu
Are there private bathrooms in the rooms at Four Seasons Hotel Mutu?
No, the hotel has shared bathrooms and showers located outside the rooms in the hallway.
Is breakfast included and what type of breakfast is served?
Breakfast is a Chinese set menu served from 8:00 to 10:00 AM. It includes items like congee, steamed buns, eggs, and pickles. Additional breakfast fees are paid at the property.
Is Four Seasons Hotel Mutu suitable for business travelers?
The hotel is not ideal for business travelers due to its remote location, difficulty to find, and late breakfast hours.
Is parking available at the hotel?
Yes, free parking is available at the property.
Are pets allowed at Four Seasons Hotel Mutu?
No, pets and service animals are not allowed at this property.
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