Donatello Premium Almaty Hotel in Almaty
✅ Rooms are described as very nice, large, and clean with good service. ✅ Guests highlighted the good location and spacious room size compared to other hotels. ✅ High ratings for service, location, price, and cleanliness at 10/10 each. ❌ Several guests reported noise disturbances from nearby restaurant and party venues playing loud music late into the night. ❌ Complaints about rude front desk staff, including unfair towel fines and poor customer service. ❌ Issues with room maintenance such as malfunctioning air conditioning, unstable internet, and bathroom drainage problems. ❌ Breakfast described as unimpressive and limited to continental set menu served in-room daily.
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Description
Donatello Premium Almaty Hotel is a five-star property constructed in 2012 and renovated in 2016, offering 19 rooms including Deluxe Double rooms with city views, Double Suites, Executive Suites, and Grand Suites. The hotel provides a variety of amenities such as a fitness center, sauna, spa facilities, and a restaurant on site. Guests can enjoy services like 24-hour front desk, free Wi-Fi, safety deposit boxes, dry cleaning, and laundry services. The rooms are spacious and soundproof, equipped with air conditioning and heating. While the hotel scores high for service, location, price, and cleanliness, some guests have noted issues with noise from nearby nightlife and some service complaints. Overall, it is a luxury option with a mix of modern comforts and practical facilities.
Location
Located in the Medeu district of Almaty, Donatello Premium Almaty Hotel sits at prospekt Dostyk 535A, approximately 16 km from Almaty International Airport (ALA). The hotel is 4.3 km from Almaty Tower and 4.9 km from the State Museum of Kazakhstan. Nearby notable landmarks include Kok Tobe Tower at 2.7 km distance, and The Beatles Monument at 3.2 km. Within walking distance are several well-rated restaurants such as MANANA (37 m), Alasha (206 m), and Parmigiano Ristorante (318 m), offering convenient dining options close to the hotel.
Tips
- If you are sensitive to noise, consider requesting a room on the quieter side or using earplugs.
- Confirm the towel policy at check-in to avoid unexpected charges.
- Since breakfast is a continental set menu served in-room, you might want to explore nearby restaurants like MANANA or Alasha for more variety.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Continental Set menu [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of 30,000.00 KZT (approx. US$64.70) is charged. This property accepts cash The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, UnionPay, MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Newspapers
- Television in lobby
- Upper floors accessible by elevator
- Non-smoking rooms
- Room service
- Fridge
- Cable TV
- TV
- Minibar
- Safe (in room)
- Toiletries
- Iron and board
- Ironing
- Laundry
- Luggage storage
- Telephone
- Iron
- Bar
- Breakfast
- Breakfast in the room
- Restaurant
- Free Wi-Fi
- Free internet
- Shuttle
- Russian
- English
- Karaoke
- Parking
- Fax and copy machine
- Conference Hall
- Massage
- Sauna
- Spa
- Hammam
- First Aid Kit
Hotel view
Video: Donatello Boutique Hotel, Almaty, Kazakhstan | Travel With Yogeshwari
Map
Reviews
Front-desk diva even bragged she could’ve billed extra because the towel we did use was “too dirty.” Translation: take a shower, pay a fine for touching the décor.
I paid to end the clown show but made it crystal clear to her we’d taken nothing from the room.
Rooms: very nice
Atmosphere: construction-site symphony
Service: get ready for a towel shakedown
Bathroom drains are choked
AC don’t work
TV don’t work
Internet is very unstable and keep disconnecting
No buffet breakfast, they serve you breakfast in the room same menu for everyday
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Donatello Premium Almaty Hotel
What types of rooms are available at Donatello Premium Almaty Hotel?
The hotel offers Deluxe Double rooms with city views, Double Suites, Executive Suites, and Grand Suites.
Is parking available at the hotel?
Yes, free parking is available for guests.
Are pets allowed at Donatello Premium Almaty Hotel?
Pets are not allowed at this property.
What are the check-in and deposit policies?
Check-in is available 24 hours. A deposit of 30,000 KZT (approximately 60.63 USD) is required and returned upon check-out.
Are there any noise issues reported by guests?
Yes, some guests reported loud music from a nearby restaurant and party venue late into the night affecting rest.
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 134 USD The best time to book is October 11, with rates starting from 124 USD