Grand Aiser hotel in Almaty

Very average. The big plate chicken for breakfast was good, though. I think chain hotels are more reliable.

It was -16 degrees Celsius outside, but the room was only 15 degrees and there was no underfloor heating. The room was too cold. They eventually provided a heater, but I still couldn't sleep well at night. I recommend against staying at this hotel during winter.

Because the windowed rooms skyrocketed in price and were fully booked, I switched to a windowless room. The windowless rooms are those on the fifth floor and higher where the windows are blocked by newly constructed club facilities outside. The room layout was exactly like the photos, but the window was completely blocked. It's livable, but please improve the Wi-Fi; various Chinese websites kept failing to connect. The breakfast was the same as half a month ago, a mix of Chinese and Russian. The bathroom ceiling leaked because the person upstairs' laundry overflowed, flooding the floor. The maintenance staff, who also spoke Chinese, explained that it couldn't be compared to domestic standards but still fixed the problem, which I understand. Finally, because even the windowless rooms' prices had skyrocketed, I reluctantly switched hotels. And then, at checkout, they said they found cigarette butts during cleaning two days prior and wanted to fine me for smoking???? I've never smoked a single cigarette in my life; this honestly made me laugh out of anger. I even said, 'Do you want to search my luggage? Don't blame me for your own poor cleaning,' before they let me go, and not even an apology.