Royal Max hotel & spa in Almaty

I DO NOT RECOMMEND IT! Be careful with this hotel! The hotel is located in the basement. The room has no air conditioning or heating. The biggest problem, however, was that the front desk clerk opened my door in the middle of the night! The front desk has access codes for every room. Even though the system clearly showed that the room was occupied, she still thought it was a great idea to show my room to some guy in the middle of the night. When I went to the front desk, I was met with an explanation that it was her first day on the job. A tip: if you have a new employee who doesn’t know how to use the system, don’t let them walk around alone! I had to insist on having the codes changed, but I still didn’t feel safe. I didn’t receive any compensation for this situation. Additionally! The hotel is rented by the hour. I’m guessing they don’t have a spa, just massages of a different kind. A very dangerous place for solo travelers, especially women. An absolute disgrace, and it’s a shame that places like this still exist. For breakfast, there was oatmeal made with water and black tea.

I don't recommend it at all. They don't know what service is. The girl Sandra is ruder than the women on the benches. The girls are inexperienced. They don't know how to properly help you relax. The two-hour program is a waste of money.