8.7
Excellent
76 USD
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Grand Mercure Phuket Patong in Patong

🌍
Thailand, Patong, 1 Soi Rat U Thit Pa Tong, Kathu District, Kathu 83150, Provintsiya Phuket, Tailand
● Center: 1.2 km
🌞 Beach - 5 min
☎ Phone: +66 76 231 999Show

✅ Highly praised for its friendly and attentive staff, with multiple reviews noting exceptional service and thoughtful gestures like complimentary cakes and detailed activity recommendations. ✅ Guests appreciate the hotel’s breakfast buffet, describing it as varied, fresh, and inclusive of vegetarian and halal options, with some calling it fantastic and filling enough to skip lunch. ✅ The location is repeatedly mentioned as convenient for accessing Patong Beach, shopping centers, nightlife, and restaurants, with a quiet atmosphere inside the hotel despite the busy surroundings. ✅ Rooms and common areas are often described as clean and comfortable, with some guests enjoying the pool access rooms and villas that offer private pools. ✅ The hotel’s facilities including multiple pools, spa services, a fitness center, and family-friendly amenities receive positive comments. ❌ Several guests report issues with room cleanliness, such as stained linens and dampness causing slippery floors, which detracted from their experience. ❌ Some reviews criticize the room size as small and outdated, and mention a musty or garlic-like smell in certain rooms that was persistent for some. ❌ Service inconsistencies are noted, including slow or inattentive pool bar service and occasional poor attitude from certain staff members. ❌ The deposit policy requiring 1,000 THB per night is considered unusual and inconvenient by some travelers. ❌ A few guests experienced maintenance problems like leaking toilet sprayers and malfunctioning power outlets in rooms.
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Rooms and prices

2 guests
Adults−2+
Children under 17−0+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
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Superior Double room
Superior Double room
Wireless internet, air conditioning and minibar
Beds:
127 USD
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Superior Twin room
Superior Twin room
Wireless internet, air conditioning and minibar
Beds:
127 USD
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Deluxe Pool Access Double room
Deluxe Pool Access Double room
Wireless internet, air conditioning and minibar
Beds:
177 USD
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Deluxe Pool Access Twin room
Deluxe Pool Access Twin room
Wireless internet, air conditioning and minibar
Beds:
177 USD
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Superior Double Suite
Superior Double Suite
Wireless internet, air conditioning and private bathroom
Beds:
228 USD
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Deluxe Double Suite
Deluxe Double Suite
Private bathroom
Beds:
278 USD
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1 Bedroom Double Pool Villa
1 Bedroom Double Pool Villa
Private bathroom
Beds:
304 USD
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2 Bedrooms Pool Villa
2 Bedrooms Pool Villa
Wireless internet, air conditioning and private bathroom
Beds:
405 USD
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Description

Grand Mercure Phuket Patong is a five-star hotel constructed in 2014, featuring 314 rooms across eight seven-story buildings and fourteen one-story villas. The property spans 20,534 m² and offers a mix of Superior Double rooms, Deluxe Pool Access Double rooms, suites, and pool villas with one or two bedrooms. Guests will find three outdoor pools, a spa and wellness center, a fitness center, and a variety of dining options including one restaurant and five bars. Family travelers can utilize kids’ facilities such as a mini-club for ages 4-12, nanny services, a children’s menu, and available cots and high chairs. The hotel provides free WiFi in the lobby, business and meeting facilities, and a shuttle service to Patong Beach, which is about 330 meters away across a road. Security is tight, and a deposit is required upon arrival. With a service rating of 9/10 and convenient amenities, the hotel aims to balance leisure with business needs.

Location

Located in Patong, Grand Mercure is approximately 24 km from Phuket International Airport. The hotel sits on Soi Nat Doutit 200 Pi 1, around 330 meters from Patong Beach’s public sandy shore, accessible via a free shuttle. The popular Jungceylon Shopping Center is a 10-minute walk away, while convenience stores like 7-Eleven can be reached within five minutes on foot. Nearby dining includes The Beach House and Restaurant (139 m), Tropicoza (321 m), and Zen Japanese Restaurant (363 m). Nightlife spots and bars are within walking distance, making the hotel convenient for guests wanting easy access to the vibrant Patong area while remaining in a quieter environment.

Tips

  • Request your room location in advance to avoid corner rooms if possible, as some guests reported less favorable views and service at late check-in times.
  • Take advantage of the hotel’s breakfast buffet, praised for its variety including vegetarian and halal options.
  • Use the free shuttle to Patong Beach to avoid crossing the busy road on foot.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
  • Breakfast: Option: Buffet Cuisine: Western, Chinese, American, Asian, Continental, Halal, Vegan, Vegetarian Opening hours: [Mon - Sun] 06:30-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
  • Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is THB 1,000.00 (approx. US$30.37) per night. This property accepts cash, credit cards and debit cards The deposit will be returned to the original account of payment on the day of check-out.
  • Pets: Pets are not allowed
  • Service animals: Service animals are not allowed
  • Age Requirements: The guest checking in must be between 18–70 years old.
  • Paying at the hotel: AmericanExpress, JSB, UnionPay, MasterCard, Visa, DinersClub
  • Check in time: 14:00. Check out time: 12:00.
2 guests
Adults−2+
Children under 17−0+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
Age−7+
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Services and facilities

General
  • ATM
  • Shopping on site
  • Computer
  • Air conditioning
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Security guard
  • Newspapers
  • Ticket assistance
  • Gift shop
  • Express check-in/check-out
  • Garden
  • Television in lobby
  • Terrace
  • Fire Extinguisher
  • Reception desk
Rooms
  • Non-smoking rooms
  • Room service
  • Family room
  • VIP room amenities
  • Smoke Detector
  • Cable TV
  • TV
  • Minibar
  • Hairdryer
  • Shower/Bathtub
  • Shower
  • Wardrobe/Closet
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
Services and amenities
  • Ironing
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Luggage storage
  • Wake-up service
  • Telephone
Meals
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Restaurant
  • Snack bar
  • Bottled water
  • Kettle
Internet
  • Free Wi-Fi
Transfer
  • Airport transportation
  • Transfer services
Languages Spoken
  • English
  • French
  • Korean
  • Multi-language staff
  • Japanese
  • Chinese
Tourist services
  • Tour assistance
Recreation
  • Library
  • Barbecue grill(s)
  • Billiards
  • Picnic area
  • Barbeque
  • Sun Deck
Parking
  • Parking
  • Free Parking on Premises
Pool and beach
  • Swimming pool
  • Outdoor pool
  • Beach facilities
  • Water fun
  • Pool facilities
  • Beach/pool towels
  • Next to the beach
Business
  • Business center
  • Fax and copy machine
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Darts
  • Fitness facilities
  • Gym
  • Yoga
Beauty and wellness
  • Massage
  • Steam room
  • Beauty services
  • Sauna
  • Spa
  • First Aid Kit
Kids
  • Playroom
  • Babysitting and childcare
  • Children's playground
  • Children swimming pool
  • Family/Kid Friendly
Pets
  • Pets Not Allowed

The hotel is located on second line from the shore.

The nearest beach Patong Beach (sand Public) is located on the distance of 330 m. It takes 5 minutes To the beach!

Street view

Video: Обзор отеля Grand Mercure Phuket Patong 5 (Гранд Меркюри Патонг)

Nearest webcams

Map

Reviews

Cleanliness
Amenities
Location
Service
28.01.2026 Guest
It was just okay. I told the front desk I didn't want a room at the end of the corridor, but they still gave me one in a corner of one of the buildings, with a view as shown in the picture. Maybe it was because I arrived at midnight, and there was only one staff member helping a Western guest with their luggage while showing them the way, completely ignoring our bags. I had prepared a lot of tips beforehand, but I decided not to give any since we didn't receive service. The restaurant staff, however, were very friendly. The room was also quite small. The location in Patong is decent, convenient for going to the beach. I stayed in Karon afterwards, and I think I'll stick to Karon or Kata in the future.
25.01.2026 Xibaobaixieqiu
The hotel's location is excellent, making it convenient to get anywhere. It's about a 10-minute walk to Jungceylon Shopping Center, and the nearest 7-Eleven is only about 5 minutes away. Patong Beach is also roughly 10 minutes away. The rooms are a bit old-fashioned, but very clean. The pool isn't huge, but it's perfectly adequate. The hotel staff are really friendly, always smiling from arrival to departure, and they provide very attentive service. Oh, and I thought the hotel breakfast was fantastic; you can fill up in the morning and skip lunch. I definitely recommend getting breakfast. Overall, I'm very satisfied—a great choice!
07.01.2026 Guest
Cleanliness: Absolutely terrible. The very first night I checked in, the sheets and duvet cover were covered in stains (yellow, black, and short hairs). The fabric sofa and mirror in the room also had stains. It really put a damper on my stay. After strongly expressing my dissatisfaction to the front desk, they agreed to change my room. However, the new room was a corner room, and the minibar mirror and sofa still had stubborn stains. I was too tired to argue further, so I gave up. Also, the way the front desk assigned rooms felt discriminatory towards Chinese guests, with all the rooms having poor orientations.

Ambiance: The hotel is in the Patong Beach area. Objectively speaking, apart from the lobby and restaurant, there's not much of an environment to speak of.

Service: If there was one highlight of the hotel, it would be the wide variety of breakfast options and the kind, attentive staff at the breakfast restaurant.

Summary: I would not stay here again. The hygiene standards simply don't match its star rating; it's on par with a budget chain hotel in China. It certainly doesn't justify the high premium charged for New Year's!
07.12.2025 Sayed
We stayed at Grand Mercure Hotel Phuket for three days, and even though we didn’t spend much time in the hotel because we were busy with activities, the hospitality truly stood out. The staff were extremely friendly and welcoming. When we arrived, they surprised us with a lovely cake to celebrate our anniversary — such a thoughtful gesture!

Throughout our stay, the team was very helpful with arranging and recommending activities. They didn’t just give general directions; they provided detailed information about local agencies and options, which made planning everything so much easier.

The hotel itself was beautiful and comfortable. Although the location is a bit far from Patong Beach, it’s actually perfect for those planning to join outdoor activities, as most of them are outside the Patong area anyway.

Overall, a wonderful stay — highly recommended for anyone looking for great service and genuine hospitality in Phuket!
22.11.2025 Yen
Our trip has been wonderful experience with hotel - I have to say — this hotel truly exceeded my expectations. Hotel is in great location and the service was EXCELLENT, all the staff were friendly, helpful, and professional throughout our stay.

Airport pick up service was seamless easy. Check in was smooth, Teh greeted us with genuine warmth and friendliness, which immediately made us feel welcome. Beautiful choc cake was served in our room, arranged by reservation (Kwan)

The design of the hotel is elegant and high-quality, with a modern and welcoming atmosphere, everything was spotlessly clean and well-maintained — from the rooms to the common areas.

Our room was spacious, very clean, and thoughtfully maintained, providing the comfort we needed throughout out stay, Sa from housekeeping is amazing, she did our make up room while we were out and left beautiful towel craft she set up, a very pleasant surprise, we loved it!

Another highlight, is Bubbles restaurant is fantastic, our daily breakfast never fails to impress, lots of menu selection and variety. Foods were nicely presented, tasty and fresh. Leila, made best omelet’s

Our dining experience was wonderful, the oven baked fish Seabass - this whole fish has been removed with no bones, I’m sorry but this an extra level of AWESOME! We also had room service - ordered Margaritas pizza and it ended up with Hawaiian because we asked for! It’s our favourite. All up we had 3 times pizzas during the stay. Special thanks to Leila, Kwang (smiley face)& Moo from Bubbles Restaurant

Great bartenders made us nice cocktails at Bubbles, our favourite is pinacolada and Singapore sling. We loved our happy hours!

Nut from the spa is friendly and professional, we had a great foot massage which was accommodated in last minute

Nas from front office, made check out process easy and smooth. The hotel left memorable experience for us as we have spent most of times in hotel and their outlets. All staffs that genuinely cares about their guests. We look forward to returning again
18.11.2025 Prasanth
Our stay was absolutely wonderful! The customer service was outstanding and the overall experience was perfect. The facilities, breakfast buffet, location, and service were all top-notch and exceeded our expectations. The only minor inconvenience was having to wait an extra hour until 3 PM for the check-in, but apart from that, everything was above par. Highly recommend!
12.11.2025 Rita
Beautiful hotel with such friendly staff who couldn’t do enough for us. We stayed in a pool access room which was lovely, clean, and so convenient for a relaxing dip anytime. The only small downside was a few mosquito bites due to the surrounding greenery, but the lovely lady who cleaned our room, Fang, was so sweet — she even brought us mosquito spray to use, which was a thoughtful touch!

We ate at the Bubbles Restaurant a few times — the food and service were both excellent. The Grand Seafood Night was absolutely outstanding and well worth it.

If you’re visiting Phuket, I’d highly recommend this hotel. It’s tucked away from the hustle and bustle, but still within walking distance to everything — Bangla Road, Patong Beach, the shopping centre, bars, and restaurants. A perfect place to unwind while still being close to all the action.
09.11.2025 Yhulia
Clean, the staff are very nice, the breakfast is very good, a lot of foods and the place near jangcelon shopping centre 🏬
04.11.2025 Guest
Here are two shorter options in English, focusing on impact and brevity:
1. Very Short & Punchy
🌟 Flawless Stay! 🌟
"Immaculately clean, beautiful hotel, and outstanding service. Truly a perfect experience. Highly recommended!"
2. Quick Review Style
"This hotel is a gem. The property is stunning and the cleanliness is exceptional. The staff provides excellent, attentive service. We loved every moment!"
Do you need this message for a specific platform (like an email or a social media post)?
27.10.2025 Himanshu
Just finished up a wonderful stay at the hotel and wanted to drop a quick review! The location is fantastic—the beach is right nearby for a quick dip or sunset stroll, and we loved that the night market was just around the corner, it made the evenings fun and easy. For those who enjoy the nightlife, there are plenty of bars and pubs within easy walking distance.

A major plus for us was the breakfast. It was great to see they had thoughtful, dedicated vegetarian options specifically for Indian guests. Everything—from the excellent location to the delicious, inclusive breakfast—is part of the package, making it genuinely great value. Highly recommend! , and the main highlight is Indian person Chef "Ronnie" . He is very good at cooking and also in nature and on that day He made my day.
Thankyou for your services. I'll Come again and recommend your hotel to my family and friends.
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POIs near hotel

zoo
Tiger Kingdom (4 km)
Tiger Kingdom offers close encounters with tigers of various ages in a controlled environment.
viewpoint
Kalim view point (4 km)
Kalim View Point provides panoramic views of the surrounding coastline and ocean.
attraction
Karon Temple Market (4 km)
Karon Temple Market operates on Tuesdays and Fridays from 4 PM to 10 PM, offering local goods and street food.
attraction
Nok's house (5 km)
Nok's house is a local attraction offering cultural experiences and interactions.
viewpoint
Wat Chalong Temple (6 km)

Cafe and Restaurants near hotel

restaurant
The Beach House and Restaurant (2 min)
3/17-18 Sawatdirak Road Tambon Patong, Patong Beach Chang Wat Phuket 83150
restaurant
Restaurant «Tropicoza» (5 min)
80/9 thaweewong rd. Patong beach, Kathu, ตาก
restaurant
Zen Japanese Restaurant (5 min)
Kathu District, Phuket

Frequently asked questions about Grand Mercure Phuket Patong

How far is Grand Mercure Phuket Patong from the beach?

Patong Beach is approximately 330 meters from the hotel, accessible by a free shuttle service.

Does the hotel offer family-friendly facilities?

Yes, the hotel has a kids’ mini-club for ages 4-12, nanny services (paid), children’s menus, high chairs, and cots available on request.

Is there airport transfer service available?

While the hotel does not explicitly list airport transfer, reviews mention an easy and seamless airport pick-up service. Contact the hotel directly for current details.

Are pets allowed at the hotel?

No, pets and service animals are not allowed at Grand Mercure Phuket Patong.

What types of rooms are available at this hotel?

Room types include Superior Double room, Deluxe Pool Access Double room, Superior Double Suite, Deluxe Double Suite, 2 Bedrooms Pool Villa, and 1 Bedroom Double Pool Villa.

Hotel prices for: October - November 2026 calendar

The average hotel price this month is 66 USD The best time to book is October 2, with rates starting from 58 USD

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