Grand Mercure Phuket Patong in Patong
✅ Highly praised for its friendly and attentive staff, with multiple reviews noting exceptional service and thoughtful gestures like complimentary cakes and detailed activity recommendations. ✅ Guests appreciate the hotel’s breakfast buffet, describing it as varied, fresh, and inclusive of vegetarian and halal options, with some calling it fantastic and filling enough to skip lunch. ✅ The location is repeatedly mentioned as convenient for accessing Patong Beach, shopping centers, nightlife, and restaurants, with a quiet atmosphere inside the hotel despite the busy surroundings. ✅ Rooms and common areas are often described as clean and comfortable, with some guests enjoying the pool access rooms and villas that offer private pools. ✅ The hotel’s facilities including multiple pools, spa services, a fitness center, and family-friendly amenities receive positive comments. ❌ Several guests report issues with room cleanliness, such as stained linens and dampness causing slippery floors, which detracted from their experience. ❌ Some reviews criticize the room size as small and outdated, and mention a musty or garlic-like smell in certain rooms that was persistent for some. ❌ Service inconsistencies are noted, including slow or inattentive pool bar service and occasional poor attitude from certain staff members. ❌ The deposit policy requiring 1,000 THB per night is considered unusual and inconvenient by some travelers. ❌ A few guests experienced maintenance problems like leaking toilet sprayers and malfunctioning power outlets in rooms.
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Description
Grand Mercure Phuket Patong is a five-star hotel constructed in 2014, featuring 314 rooms across eight seven-story buildings and fourteen one-story villas. The property spans 20,534 m² and offers a mix of Superior Double rooms, Deluxe Pool Access Double rooms, suites, and pool villas with one or two bedrooms. Guests will find three outdoor pools, a spa and wellness center, a fitness center, and a variety of dining options including one restaurant and five bars. Family travelers can utilize kids’ facilities such as a mini-club for ages 4-12, nanny services, a children’s menu, and available cots and high chairs. The hotel provides free WiFi in the lobby, business and meeting facilities, and a shuttle service to Patong Beach, which is about 330 meters away across a road. Security is tight, and a deposit is required upon arrival. With a service rating of 9/10 and convenient amenities, the hotel aims to balance leisure with business needs.
Location
Located in Patong, Grand Mercure is approximately 24 km from Phuket International Airport. The hotel sits on Soi Nat Doutit 200 Pi 1, around 330 meters from Patong Beach’s public sandy shore, accessible via a free shuttle. The popular Jungceylon Shopping Center is a 10-minute walk away, while convenience stores like 7-Eleven can be reached within five minutes on foot. Nearby dining includes The Beach House and Restaurant (139 m), Tropicoza (321 m), and Zen Japanese Restaurant (363 m). Nightlife spots and bars are within walking distance, making the hotel convenient for guests wanting easy access to the vibrant Patong area while remaining in a quieter environment.
Tips
- Request your room location in advance to avoid corner rooms if possible, as some guests reported less favorable views and service at late check-in times.
- Take advantage of the hotel’s breakfast buffet, praised for its variety including vegetarian and halal options.
- Use the free shuttle to Patong Beach to avoid crossing the busy road on foot.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Cuisine: Western, Chinese, American, Asian, Continental, Halal, Vegan, Vegetarian Opening hours: [Mon - Sun] 06:30-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is THB 1,000.00 (approx. US$30.37) per night. This property accepts cash, credit cards and debit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The guest checking in must be between 18–70 years old.
- Paying at the hotel: AmericanExpress, JSB, UnionPay, MasterCard, Visa, DinersClub
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Bottled water
- Kettle
- Free Wi-Fi
- Airport transportation
- Transfer services
- English
- French
- Korean
- Multi-language staff
- Japanese
- Chinese
- Tour assistance
- Library
- Barbecue grill(s)
- Billiards
- Picnic area
- Barbeque
- Sun Deck
- Parking
- Free Parking on Premises
- Swimming pool
- Outdoor pool
- Beach facilities
- Water fun
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Darts
- Fitness facilities
- Gym
- Yoga
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Pets Not Allowed
The hotel is located on second line from the shore.
is located on the distance of 330 m. It takes 5 minutes To the beach!
Street view
Video: Обзор отеля Grand Mercure Phuket Patong 5 (Гранд Меркюри Патонг)
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Reviews
Ambiance: The hotel is in the Patong Beach area. Objectively speaking, apart from the lobby and restaurant, there's not much of an environment to speak of.
Service: If there was one highlight of the hotel, it would be the wide variety of breakfast options and the kind, attentive staff at the breakfast restaurant.
Summary: I would not stay here again. The hygiene standards simply don't match its star rating; it's on par with a budget chain hotel in China. It certainly doesn't justify the high premium charged for New Year's!
Throughout our stay, the team was very helpful with arranging and recommending activities. They didn’t just give general directions; they provided detailed information about local agencies and options, which made planning everything so much easier.
The hotel itself was beautiful and comfortable. Although the location is a bit far from Patong Beach, it’s actually perfect for those planning to join outdoor activities, as most of them are outside the Patong area anyway.
Overall, a wonderful stay — highly recommended for anyone looking for great service and genuine hospitality in Phuket!
Airport pick up service was seamless easy. Check in was smooth, Teh greeted us with genuine warmth and friendliness, which immediately made us feel welcome. Beautiful choc cake was served in our room, arranged by reservation (Kwan)
The design of the hotel is elegant and high-quality, with a modern and welcoming atmosphere, everything was spotlessly clean and well-maintained — from the rooms to the common areas.
Our room was spacious, very clean, and thoughtfully maintained, providing the comfort we needed throughout out stay, Sa from housekeeping is amazing, she did our make up room while we were out and left beautiful towel craft she set up, a very pleasant surprise, we loved it!
Another highlight, is Bubbles restaurant is fantastic, our daily breakfast never fails to impress, lots of menu selection and variety. Foods were nicely presented, tasty and fresh. Leila, made best omelet’s
Our dining experience was wonderful, the oven baked fish Seabass - this whole fish has been removed with no bones, I’m sorry but this an extra level of AWESOME! We also had room service - ordered Margaritas pizza and it ended up with Hawaiian because we asked for! It’s our favourite. All up we had 3 times pizzas during the stay. Special thanks to Leila, Kwang (smiley face)& Moo from Bubbles Restaurant
Great bartenders made us nice cocktails at Bubbles, our favourite is pinacolada and Singapore sling. We loved our happy hours!
Nut from the spa is friendly and professional, we had a great foot massage which was accommodated in last minute
Nas from front office, made check out process easy and smooth. The hotel left memorable experience for us as we have spent most of times in hotel and their outlets. All staffs that genuinely cares about their guests. We look forward to returning again
We ate at the Bubbles Restaurant a few times — the food and service were both excellent. The Grand Seafood Night was absolutely outstanding and well worth it.
If you’re visiting Phuket, I’d highly recommend this hotel. It’s tucked away from the hustle and bustle, but still within walking distance to everything — Bangla Road, Patong Beach, the shopping centre, bars, and restaurants. A perfect place to unwind while still being close to all the action.
1. Very Short & Punchy
🌟 Flawless Stay! 🌟
"Immaculately clean, beautiful hotel, and outstanding service. Truly a perfect experience. Highly recommended!"
2. Quick Review Style
"This hotel is a gem. The property is stunning and the cleanliness is exceptional. The staff provides excellent, attentive service. We loved every moment!"
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A major plus for us was the breakfast. It was great to see they had thoughtful, dedicated vegetarian options specifically for Indian guests. Everything—from the excellent location to the delicious, inclusive breakfast—is part of the package, making it genuinely great value. Highly recommend! , and the main highlight is Indian person Chef "Ronnie" . He is very good at cooking and also in nature and on that day He made my day.
Thankyou for your services. I'll Come again and recommend your hotel to my family and friends.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Grand Mercure Phuket Patong
How far is Grand Mercure Phuket Patong from the beach?
Patong Beach is approximately 330 meters from the hotel, accessible by a free shuttle service.
Does the hotel offer family-friendly facilities?
Yes, the hotel has a kids’ mini-club for ages 4-12, nanny services (paid), children’s menus, high chairs, and cots available on request.
Is there airport transfer service available?
While the hotel does not explicitly list airport transfer, reviews mention an easy and seamless airport pick-up service. Contact the hotel directly for current details.
Are pets allowed at the hotel?
No, pets and service animals are not allowed at Grand Mercure Phuket Patong.
What types of rooms are available at this hotel?
Room types include Superior Double room, Deluxe Pool Access Double room, Superior Double Suite, Deluxe Double Suite, 2 Bedrooms Pool Villa, and 1 Bedroom Double Pool Villa.
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Hotel prices for: October - November 2026 calendar
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