Deevana Plaza Phuket in Patong

We stayed as a family of five in interconnecting rooms. The adults’ room was spacious and comfortable; however, the kids’ room was quite small with three beds crammed in. It also appeared to only be cleaned or serviced every three days.

The hotel’s location is good, with easy access to the beach, restaurants, shopping and nightlife (if that’s what you want). Our rooms on the 6th floor overlooked the hut bars, which were extremely loud into the early hours of the morning (sometimes until 3am). On two occasions we were also woken during the night by people banging on room doors (6th floor) presumably returning from a night out).

One of the features that influenced our decision to book this hotel was the advertised pool bar. Unfortunately, the photos are a little misleading — it’s essentially a seated area within the pool rather than a true swim-up bar. You can still order food and drinks poolside from the restaurant, and the food was good. The cocktails, however, were average. It’s also worth noting that you can’t charge poolside purchases to your room unless you’ve already deposited cash to your room account, so make sure you carry cash. We’ve travelled in Thailand quite a bit and this was the first time we’ve encountered this system.

Our kids enjoyed the pool and waterslides and were happy to spend most of the day there. The only downside was that the pool closes at 8pm, which felt quite early. Especially when walking back from dinner in the heat, an evening swim would have been perfect.

Breakfast was reasonable with plenty of options, especially for families with picky eaters. The staff were nice and willing to help when asked.

We did attempt to book a tour through the hotel, but unfortunately the staff member assigned to this role that day didn’t speak enough English for us to complete the booking, so we ended up organising it online ourselves.

While the hotel obviously can’t control the behaviour of guests, there were several instances during our stay where the behaviour of other guests impacted the overall experience. We were frequently pushed in front of while waiting for breakfast or the lift, and on one occasion the lift doors were closed on us as we approached by other guests. My daughter was sitting on a lounge by the pool (fully clothed) enjoying the sun when another guest aggressively told her to move because she wasn’t swimming — despite that guest not swimming either. My 8-year-old had also just gone down the waterslide and barely had time to move away before an adult slid down and landed directly on top of her, with no apology or check to see if she was okay.

Overall, our stay was pleasant. However, we’ve travelled to Thailand enough times to know what we personally enjoy in accommodation, and unfortunately this hotel didn’t quite hit the mark for us to justify the high price tag.

Tip for booking: request a pool-view room, which may help reduce the street noise from the bars. I’m writing this at 2:30am on our checkout night because the noise is still keeping me awake.

Out of the staff nothing is good about the hotel, really so bad management that they don't want to do anything for their guests, they keep on saying we'll but nothing changes, despite they say it went through renovation but still old and the room lights are so dimmed, the plumbing needs work, AC sometimes crazy cold sometimes not working and during our stay they accepted a group of around 100 Indian men that they made the hotel looks like a military base with these men occupying everywhere and making incredible noise.
Never again to stay in that hotel, during my 14 years continuous travel to Thailand this is the worst we have ever stayed

I have booked for three person but the room was too small for three person and put one small extra bed for third person.