Ashlee Plaza Patong Hotel & Spa in Patong
✅ Excellent location near food markets, beaches, and nightlife, praised in multiple reviews. ✅ Highly rated breakfast buffet with good variety including Indian and continental options. ✅ Clean and comfortable rooms noted by many guests along with attentive staff like Athit and YoYo. ✅ Free daily beach towels and shuttle service to beach and central Patong appreciated. ✅ Facilities such as pools, gym, and spa are well-regarded. ❌ Some guests reported poor room maintenance issues such as leaking bathrooms and faulty balcony doors. ❌ Customer service inconsistencies, including slow response and occasional rude or unhelpful staff. ❌ Complex hotel layout with reception, breakfast, and rooms spread over three buildings caused confusion. ❌ Reported strict and sometimes questionable hotel policies, including deposits and fines for small damages. ❌ Several negative experiences related to room assignments, key card issues, and cleanliness concerns.
Rooms and prices
deals
deals
deals
deals
deals
Description
Ashlee Plaza Patong Hotel & Spa is a 4-star hotel constructed in 2011 and renovated in 2012, featuring 249 rooms spread across four 6-story buildings with a total area of 4,068 m2. Located about 25 km from Phuket International Airport, it offers a quiet setting close to the vibrant center of Patong Beach. The hotel provides a range of facilities including four outdoor pools, a spa center, two bars, a restaurant, and two conference halls accommodating up to 100 people. Family-friendly amenities include cribs on request and a children’s pool section. Guests can enjoy free shuttle services to Patong Beach, approximately 860 meters away, and nearby attractions like Malin Plaza and local food markets. While the hotel’s breakfast, location, and cleanliness receive high praise, some reviews note inconsistencies in room maintenance and customer service. Smoking is prohibited inside rooms but allowed on balconies. Pets are not permitted. Overall, Ashlee Plaza Patong appeals to young travelers and couples without children seeking proximity to Patong's lively scene with convenient hotel amenities.
Location
The hotel is situated in Patong, Thailand, roughly 860 meters from the public sandy Patong Beach, separated by a road. Guests have access to a free shuttle bus running four times daily to the beach, Bangla Road, and Jungceylon shopping center in central Patong. Nearby dining includes Casa Blanca Restaurant (147 m), Trattoria La Casereccia (206 m), and Shalimar Indian Restaurant (224 m). The hotel is about 25 km from Phuket International Airport (HKT). Malin Plaza, a popular shopping and food area, is within walking distance. The location balances quiet surroundings with close access to markets, food streets, and nightlife, making it suitable for those wanting both relaxation and activity.
Tips
- Request your room carefully and confirm the building, as the hotel has four buildings with varying quality.
- Use the free shuttle service to avoid crossing the busy road to Patong Beach.
- For breakfast, arrive early to avoid noise and crowds mentioned by some guests.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoking areas
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Hairdryer (on request)
- Luggage storage
- Bar
- Breakfast
- Restaurant
- Internet access
- Entertainment
- Parking
- Outdoor pool
- Fitness facilities
- Family/Kid Friendly
The hotel is located on second line from the shore.
is located on the distance of 860 m. It takes 13 minutes To the beach!
Street view
Video: ASHLEE Plaza Patong Hotel & Spa | Phuket, Thailand | Hotel Review 🏨
Nearest webcams
Map
Reviews
The hotel reception staff are very commercial with no smile on their faces except the lady in the night duty. She was super kind and always smiling.
She is the one who changed our room to the next category on our first night there because the room which we got had so many issues with the balcony door not locking, bathroom was leaking, surprisingly the room had only one point to charge our mobile and the room was so tiny we did not have room for walking. We got transferred at 9:30 pm after a hectic day of sightseeing but it was worth all the effort with a slightly larger room and everything was good except the kettle was leaking which they changed.
The breakfast was very good, lots of varieties both Indian and continental but so so noisy I could not hear myself speak.
Maintenance of the rooms is poor. This needs to be really looked into. The service was very very slow. If we ask for anything it comes only after 30 minutes that too after repeated requests.
They also took a refundable deposit of 1000 baht which was returned to us after checking the room if anything was missing or broken.
The swimming pool on the top floor where I saw beautiful pics online seem different than the one I saw.
Overall after the bad experience with the first room, stay was alright in Phuket.
And thanks to hummy for her support and kindness
I had a very disappointing stay at this hotel in Thailand. Everything seemed fine until checkout — when they accused me of stealing a coffee spoon from the room! Yes, a single spoon! They charged me 120 baht for it, which is absolutely ridiculous.
I tried to explain that I didn’t take anything, but the staff insisted and refused to listen. It honestly felt like a scam to squeeze extra money from guests before leaving. The whole situation was embarrassing and ruined the end of my trip.
The management handled it very poorly — no apology, no professionalism, just blame and attitude.
⚠️ Recommendation: Avoid staying at this hotel. There are plenty of other places in Thailand with better service and honesty. Don’t waste your money or peace of mind here.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Ashlee Plaza Patong Hotel & Spa
How far is Ashlee Plaza Patong Hotel & Spa from Patong Beach?
The hotel is about 860 meters from Patong Beach, which is a public sandy beach. A free shuttle bus runs four times daily to the beach.
Are there facilities suitable for children at the hotel?
Yes, the hotel offers cribs on request and has a children's section in one of the outdoor swimming pools.
Does the hotel allow pets?
No, pets and service animals are not allowed at Ashlee Plaza Patong Hotel & Spa.
Is smoking permitted inside the rooms?
Smoking is prohibited inside all rooms but is allowed on the balconies.
What types of rooms are available at the hotel?
The hotel offers Superior Double room, Deluxe Double room, and Family Quadruple room types.
Hotels you might also like
Hotel prices for: August - September 2026 calendar
The average hotel price this month is 29 USD The best time to book is August 4, with rates starting from 27 USD