Paripas Resort - SHA Extra Plus

A Series of Disappointments from the Start

I encountered issues right from the beginning of my stay at Paripas Patong Resort. Due to a duplicate booking, I needed to extend my stay for one extra night. Not only was I extremely overcharged for this additional night but which notably did not include breakfast for 3.7 THB a night,... The overall experience felt rushed and unaccommodating.

Most interactions with the front office were subpar; the staff’s behavior came across as unprofessional and more focused on hustling through their duties than providing genuine service, I often spot them having chit chat rather than standing and welcoming guest. I even had the misfortune of witnessing my friend arrive without the promised welcome drink, a small courtesy that, when absent, left me feeling extremely embarrassed.

I attempted to address my concerns with the manager, but instead of taking charge, she interrupted our conversation three times to handle other matters. Her inability to follow up on my request left me completely in the dark, which only added to the frustration.

While I must note that a few staff members such as the bellman and cleaning crew were doing good, the negative energy radiated mostly by the lobby staff tainted the experience from start to finish.

Now, regarding breakfast: even for a hotel in Thailand, where good food is expected, the breakfast was the worst I’ve encountered, lacking in both variety and care. For the last night I wouldn’t have minded if my booking hadn’t excluded breakfast, but a complimentary coffee or even a warm gesture would have gone a long way but no, I was deny my last morning breakfast firmly by the staff. I was exhausted and didn't felt like asking for a coffee, went next door, spend much less and had much more fun.

The silver lining is the location, which is indeed nice, but no amount of charm can cover for the room’s poor maintenance. A defective construction issue meant that a foul toilet odor seeped throughout the hotel, making the entire property smell awful.

In summary, this hotel had potential, but poor management, unexpected charges, inconsistent service, and maintenance issues have left me extremely disappointed. I hope the management takes these concerns seriously and works to improve the guest experience in the future.

Bad bad bad, change management !

Note: (I do not often give bad reviews like that but it was really terrible for me to do so)