Hotels in Kazakhstan

The hotel is new, and the front desk staff speaks good English, though the service attitude is just average; cultural differences are understandable. I'd like to thank Ctrip for two things: First, I contacted Ctrip in advance to help with early check-in. The Ctrip concierge responded quickly and assisted with the communication. Arriving at the front desk at 9:30, the young lady said early check-in...

Of all the hotels, we finally found the biggest one. Cleaning is poor... breakfast is okay.

It's a suite. The room is actually not big, but the living room is huge and the bathroom is also large. Overall it feels good and clean. The breakfast is also acceptable in Almaty at this price.

Except for the location being a little far away and the waiters being a bit lazy (waiters in other hotels are also lazy), everything else is good.

The sanitation is average. There are a lot of hairs on the carpet at the head of the bed. This needs to be cleaned carefully. The room is large but the shower room is small. The service needs to be improved. There is not enough water to drink. A bottle of water costs 500 jin. At this price, a hotel should charge for a bottle of water. Is this something that needs to be improved?

Check-in was quick and easy, and the reception staff were very polite and friendly. Breakfast was always tasty, with some items changing daily, which was a nice touch. The rooms were surprisingly spacious and cozy — not something you see in every hotel. The location is also great, with a metro station nearby that made getting around the city very convenient. We really enjoyed our stay and would definitely...

The hotel is a solid C-star. It's also well located, right in the city center. The food is a B+. Overall, I liked it.

The location is excellent. The room is very small, so it would be difficult to stay there for long. There are plenty of restaurants nearby.

It's a nice hotel, centrally located, with Wi-Fi. We used it as a stopover between flights. We arrived at night and were checked in quickly. The rooms are small, but okay for an overnight stay.

The location is excellent, 10 minutes from Arbat Street, with a supermarket and snack options nearby. The room has a kettle, water, and everything you need for tea. The hotel has been renovated, so everything is new and beautiful. The breakfasts are hearty and filling!

A luxurious hotel 20 minutes from the airport. Clean, new, and the food delicious. Breakfast is good. The staff is polite. The room has everything you need.

A pleasant stay. Highlights: staff and breakfast. I had a very early checkout the next day, and the receptionist had breakfast ready for me :) I didn't find the bed that comfortable, and the air conditioning is very limited, but the room met my expectations. It's a very clean place and worth the stay.

Luxurious world-class hotel with mesmerizing views. Located in about 15-minute walking distance from the holy place of Khodja Ahmed Yassawi mausoleum. What completely turned me off is the hotel accounting department and the hotel management refusing to refund money for a day that me and my family paid for in error but didn't stay. I'd understand if that was their policy (the policy states "free cancellation...

Very weird hotel. Could easily be on in Vegas, but: spacious and clean rooms, amenities, good breakfast and dinner and a stocked bar. Can't complain especially given the price.

Except service, everything is exceptional. I simply requested for coffee sachets, and didn't get it despite multiple calls.

I stayed in this hotel to live the full Turkestan experience and can only recommend it! I loved my room with harbour-view, very spacious, modern and comfortable. I made sure to enjoy my time there to the fullest. The staff is helpful and professional, the restaurant & in-room dining is on point. If I ever come to Turkestan again, I would definitely come back there and for a longer time!

Overall experience very good. The hotel complex is huge, there are so many things to do, and there is a great variety of restaurants and cafes. Everything is new and clean, the rooms are spacious and comfortable. What’s more, the tickets to the Flying Theatre were included in the price, and it was an amazing experience. However, I was a little disappointed because of the lack of swimming pool. In addition...

Room view from balcony was so nice location in the complex with lots of facilities we got free admission in as attraction because of staying in this hotel we asked for 1 large bed & were surprised that it was 2 single beds (we didn't ask for change because we were too tired & didn't want to move) when we booked the hotel, we read that there will be show in the lack, but we didn't see any & no one...

This place is very convenient, just a 5-minute walk from the MEGA shopping mall. It's also not far from the business district, making it a great place to stay when traveling to Astana for business.

A rather unpleasant check-in experience. I landed at midnight and had emailed the hotel beforehand to confirm check-in. Upon arrival, the front desk said they couldn't find my booking. I showed them my confirmation, but they only found my colleague's. They told us we'd have to share a twin room. After half an hour, they said they found my booking, but mistakenly assigned it to someone else, saying...

Really nice place to stay located in Nazarbayev University

The room is very clean and tidy, the environment is very good

The room is very clean and tidy, the environment is very good

The room was larger than expected. Located in a university setting, it's very quiet and safe. The hotel staff was very welcoming. Overall, I was very satisfied with my stay. Any communication issues were handled efficiently.

Very nice stay at this quiet seaside hotel. There is no pool or gym or fancy amenities but it has everything you need for a comfortable stay. Big, spacious room, decent wifi, a good breakfast for this part of the world, windows and balcony for fresh air and AC if needed plus hotel access to the beach. Safe and TV in room but no English stations. Printer available for last minute needs before you leave...

Good price, good location (maybe a bit far from the city center, but right on the beach), clean, and the staff is very friendly and helpful. Good hotel!

hotel is comfortable and clean. staff are friendly. breakfast is nothing. hotel view is not good. worth if you can not find any better hotel.

Good hotel. Been here for one night in summer, 2015. Clean, quiet, good personnel. Ordered food and they got exactly what I ordered. Prices for food, especially water are higher than Baku, Azerbaijan. But Aktau is notorious for high prices. Rakmet.

Check-in is after 2 PM. Luggage storage is available. The room is quite spacious. It's easily accessible by bus from the airport, and very close to the Eternal Flame and the beach, making it very convenient.

A very nice hotel with great value for money.

The room was incredibly hot from the heated floors. We had to turn on the air conditioning, and it ran all night. We almost got sick. The mattress was incredibly hard. The key card didn't indicate the room number. The elevator got so hot from the sun that it felt like riding in a sauna. The internet was poor, constantly disconnecting, and the signal was poor. The price was completely unjustified.

Big room that was nice and clean. Excellent service even if they did not speak english.

We stayed at this hotel for two nights. The first night was wonderful. But at the second night, the lights of the whole room suddenly went off and couldn’t be turned on again. We reported it to the receptionist and it took them about half an hour to fix it. We unfortunately had our dinner in the dark. Then, we slept after it was fixed. But when we woke up and needed to leave for the airport at midnight...

It's a very clean hotel. The rooms are spacious and the showers are hot. However, the walls are thin, so you can hear noise from nearby rooms, which may be a problem for some people.

Clean, cozy place. The room is fresh and quiet. Everything you need is there. The staff is very polite, the girls are great. In the morning there was a fresh, delicious breakfast. We really liked it, thank you very much!!!!!

The hotel is not bad, conveniently located, no need to drive around in the courtyards and search. Friendly staff. There is parking in front of the building. Now about the room: the room is small, there is a bed, air conditioning, a chair, a table, a wardrobe, a kettle, a telephone, a refrigerator (it was turned off), the TV did not work. The main thing is clean and dry, not cold. The bathroom has minimal...

I was booked into the hotel by the company I work for. I extended my stay here for the whole duration of the time required for work related stuff. The rooms are superb, more of a small comfortable apartment with a very adequate kitchen space , small dining table for two , a lovely open plan living room with 50” tv & a spacious bedroom with lots of storage space . Big king size bed & very comfortable...

Front desk were a bit weird, two people barking instructions at the same time. I felt like an intruder, not a guest. Every other thing was fine but front desk were not friendly or very helpful.

The facilities are new and the room is clean.

One of the best apartments in Atyrau. Excellent staff, especially receptionists. And the restaurant serve best Bolognese in Atyrau.

Perfect hotel for business trips. Clean and tidy rooms, good restaurant. Recently opened new gym, fantastic, includes sauna

Very nice hotel. Everything was clean and neat. The rooms are well furnished and have a good size. Air conditioning works perfect. The breakfast was great, there is something for everyone. Free parking on a guarded parking lot. The kitchen is well equipped and everything works. All in all great value for the money definitely would recommend.

The mattress was old, with yellowed patches. There wasn't a duvet cover; you had to put one on yourself. There was only one pendant light, no bedside lamp. All the amenities were very basic. Breakfast was meager: cucumbers, tomatoes, sausages, and biscuits. It was about the standard of a hotel costing a little over 100 yuan in China—not cheap.

The staff at the reception were very friendly.

The room was clean. The front desk spoke Russian and could be translated using a mobile phone. Very welcoming.

There was only one hand towel, even though it was a double room. The carpets on the floor were old and slightly dirty. The linens were okay, as were the towels and robes. The food selection was limited, but it was tasty. The hallway smelled of smoke. The photo only shows the view from the window.

I arrived around 2am, but the quilt wasn't covered, so I had to put it on myself... There was also a strong smell of formaldehyde.

It takes about 30 minutes by taxi from the city center, but other than that, there are convenience stores and restaurants near the accommodation, and the owner is very friendly.

Cozy rooms, location at river side and good for walking in the morning or evening. Location is a little far from city center but sometimes silent place where you want to relax. Recommend this hotel for its affordable price.

We've been here. The service is good. The food is definitely an acquired taste. I honestly didn't like any of the salads, but the main course was delicious. I absolutely loved the entertainment, it was fantastic!!!

A wonderful hotel for one night, ready to head to Astana the next morning. I can also recommend it for those traveling from Russia to Kostanay to get a Kazakhstan bank card. Cleanliness, friendly staff.

I hadn't showered in days, and today I was fortunate to stumble upon this luxurious boutique hotel by the lake. The hotel is just a few dozen meters from the water, allowing for a stroll and breathtaking views. Opening the window, the lake's shimmering beauty was breathtaking. The room was large, exquisite, and spotless. The bed was pristine white, spotless, not a single spot or hair. The bathroom...

Checking in at my first hotel and restaurant in Kostanay. It's right next to the river and a recreational park, the air is fresh, and parking is free. This hotel is predominantly beige, elegant and clean. The lobby is spacious, and the restaurant is right next door; the overall design matches the hotel perfectly, a very tasteful place. The rooms are larger than other hotels, with blue carpets that...

Cozy, clean hotel with good service and tasty breakfast

Good Hotel for Holidays.Delicious breakfast and very kind staff

Stopped here after crossing from RU. A complete surprise how nice it was. The room was large. The service was first class breakfast in the room ordered from the menu when you check in. The only issue was the sign is blocked by trees. The hotel needs a sign visible from the road.

This is an outstanding accommodation with a welcoming, well-trained, professional staff. The facilities are spotlessly cleaned, and the staff is quickly attentive to every detail. We were traveling with our two year old daughter and required a crib which was delivered immediately even though it was early morning, Breakfasts are custom prepared and you wonder if your grandmother is preparing the meal...

Good choice for one night stay The hotel is renovated, it is good for one night stay. Good breakfast with huge portions! Great cafe on the ground floor.

This is an outstanding accommodation with a welcoming, well-trained, professional staff. The facilities are spotlessly cleaned, and the staff is quickly attentive to every detail. We were traveling with our two year old daughter and required a crib which was delivered immediately even though it was early morning, Breakfasts are custom prepared and you wonder if your grandmother is preparing the meal...

Breakfast is good delicious and variety.The food make by order is good and delicious.The location is near the metro Baikunor station.

The hotel is very accessible to metro station, it is clean and very accommodating staffs.

I stayed at this hotel for two nights to catch a tour bus that arrived in front of the hotel at 4:30 AM. I informed the front desk the day before that I'd be up early, and they gave me a sandwich the next day, which I was very grateful for. I had breakfast on the second day, and it was delicious. Cafe lattes and other items were charged extra. The room had a heater by the window. It was hot, so I wanted...

Clean and tidy, convenient transportation, close to the subway

Excellent location with easy access to metro and buses. Reception staff very helpful

The breakfast was very good, the waiter was very friendly, it was very clean, and they even added a bed for our child

Clean and cozy. The location is excellent: within walking distance of the train station and a direct route to the city center. The only downside is the noisy street right outside the windows.

Warm and attentive service, making guests feel right at home!

It's alright, the service is acceptable.

The Brown Hotel has all the necessary tools to enjoy a calm and relaxing stay. The price was high above the average prices to compare. However, it is worth it. Though it is a small place, you might find it difficult to reserve a room at a rush week.

Clean and comfortable small budget hotel. Comfortable bed and pillows. Good lighting. Kettle supplied on asking. Nice hot water and water pressure. Friendly staff. Good breakfast. Location good for old town sightseeing. Lots of restaurants and coffee around. Great supermarket 200m away - SPAR. Only thing- no water supplied, I bought mine at the supermarket. Hotel sells it at premium price. It’s a small...

Clean and comfortable small budget hotel. Comfortable bed and pillows. Good lighting. Kettle supplied on asking. Nice hot water and water pressure. Friendly staff. Good breakfast. Location good for old town sightseeing. Lots of restaurants and coffee around. Great supermarket 200m away - SPAR. Only thing- no water supplied, I bought mine at the supermarket. Hotel sells it at premium price. It’s a...

Bed and pillows comfortable, room very clean. Quiet at night. Not a lot of food offerings close by. Please note this is in the old city and quite a long walk to the new city

We love this hotel, the attention from the staff is good, they speak English very well, this hotel is very well located, you have plenty options around where you can go, i.e restaurants, supermarket, shops, etc.... I recommend this hotel, we stayed there because we were applying for some visas and the location was very convenient for Us,

Nice place Good localization Clean Good breakfast. I liked that hotel.

Aside from being a bit noisy due to its proximity to the road, it has virtually no major drawbacks.

Excellent hotel at a reasonable price. There was a slight odor due to the sewage in our shower. One good thing about the hotel is their laundry service, which is cheap. The clothes were neatly folded and delivered to us again a few hours later. It is worth noting that the hotel's location on Google Maps is incorrect. It is located about 1.5 km further down the road, where there is a large red HOTEL...

The hotel feels more like a guesthouse. There's a separate kitchen with all the amenities. The staff is polite and always willing to explain and help. The Beluga restaurant is nearby; the prices are reasonable and they offer a 10% discount. The room is cleaned every morning. I stayed in December (since I'm a cold person), so I turned on the air conditioning. There's also a market across the street...

I first booked on another popular website, and it was written that it was 650 m from the center. So I took it) I had never been to Astana before and thought that I would be in the center) but it turned out to be wrong. In Astana, it is difficult to determine the center at all) but life is on the left bank, and this hotel is on the right) and is located, so to speak, not in the city area)) I looked...

This was supposed to be boutique hotel and upon entering rooms, you could see it was properly cleaned as there was strands of hair of the former occupants. The w carpet was dirty and when the cleaner was informed about the situation, she snapped. The breakfast was a scam, bad and cold. The hotel itself was quite dirty

Hotel was okay. Room was clean, silent and huge enough. We were provided with all bathroom accessories - even teethbrush. We could pay by MasterCard. Last day we needed to wait more than 40 minutes for ordered breakfast. It was strange, because only other 5 guests were there.

Cool, but the era is so cozy, you'll feel like you're transported back in time and forget what's going on in the 21st century. And here, I recommend it, it's calm and neat. It's absolutely fantastic.

I visited the Zumrat sauna and loved everything. It was clean. The pool was large and generally warm, but as always, I wish it were warmer. The sauna itself was clean and nice. By the end, the temperature had gone over 100 degrees, which made it uncomfortable and a bit too hot, but that's a personal preference. Overall, everything was fine, and the receptionist was polite. Thank you very much.

Nice sauna, comfortable with children. There is a warm and clean pool. Friendly staff

The food is very good. The rooms are spacious, the beds are soft, what else is needed for a good rest.

Quite a passable hotel. Parking on the side, on the left. Roomy. The rooms are standard. Clean. The beds are not loose. Audibility is good and this is a minus.

Although this hotel is located far from the city, it is still easy to get a taxi. There is an unpleasant smell in the surrounding area. The breakfast provided was simple but acceptable. Please note that this hotel does not have a lift. We had to take our big luggage up to the second floor using the stairs. The staff at the reception desk were very helpful, despite the language barrier, and did their...

The bed was too small, and the surrounding area wasn't very convenient for transportation. Breakfast was limited, though the hygiene was decent. The shower stall was tiny, but the water temperature was good and warm. Overall, the experience wasn't great.

I am very satisfied with the room and the environment. The service is also good. The hygiene is also very good.

Clean, the closest one to the airport we found

I was very satisfied with my stay. The front desk service was friendly and quick, and the laundry room was very convenient. The free airport shuttle was very thoughtful, the breakfast was rich, and it was close to Liuxing Street, making it convenient for both dining and traveling.

It's very good, but the price is too expensive. I don't dare to live here anymore because the price is too high.

The room is clean and tidy, the mattress is comfortable, breakfast is included and they can even bring it to the room! There is everything for living: slippers, towels, robes, shower gel and shampoo, dental kit, comb, tea corner. Pleasant atmosphere. In the evening we had a delicious dinner at reasonable prices. I definitely recommend it

Such a cute boutique hotel. The staff was very welcoming and helpful. The hotel is easy to reach and very near the bus stop. They accommodated our breakfast for vegetarian which was great. The bed in the room was very comfy too. I would happily return to East Astana Hotel.

New and all works. AC, good bathroom, they even speak English. But the rooms are really really small. Too small and they call it Junior suite. The area is fine and it's quiet.