Hotels in Kazakhstan

I extended my stay for another night, and I must commend the hotel's thoughtfulness. The breakfast was quite good, but because I'm lactose intolerant, I got diarrhea after drinking milk. When I asked if the hotel had any medication, they first checked if I was allergic to it before giving me the medicine. They were very considerate and attentive.

It's nice, at the foot of the mountain.

The hotel is in a good location with spacious rooms. The level of service doesn't match the stated level. The bathroom is in terrible condition. The drain in the shower stall is clogged, and it's not fixed during cleaning. The shower faucet closes under its own weight, requiring a hand to hold it in place. You can shower in the bathtub, but the drain blocking valve is damaged, and the shutoff mechanism...

Facilities: Old facilities Cleanliness: Very good Environment: Excellent natural environment and decor Service: Average, inefficient

Clean hotel, but dull and dark. Services are okay.

First room was smell bad of smoke even though my booking was non smoking room . They gave me other room was good after i complained. I think hotels used to give worst room who booked through trip.com . It happened in my previous trip in Bali.

The hotel environment is clean and quiet, the rooms are spacious and comfortable, and the bedding is spotless. The service is warm and efficient. Its excellent location makes getting around easy, and the amenities are complete. It offers great value for money and is perfect for business travelers.

Everything is excellent with nice stuffs, clean room, good breakfast. The hotel is located really near the subway station.

The surrounding scenery changes with the seasons. The Almaty Hotel is conveniently located, clean, and has a great environment. From the room's balcony, you can see the snow-capped mountains 🏔, and waking up to that view feels wonderful and very relaxing. The breakfast is also good.

Our 2 nights stay in this hotel is pretty good, location is also very convenient. Just 5mins walk to a 24hrs supermarket, Almaly subway Pubs and some eatery like Rumi which is their popular local food chain. Rooms are comfortable, toilet is clean n new, breakfasts is pretty good. Just a bit disappointed because i stated during my booking that it is my wedding anniversary trip, so usually Hotels will...

I loved the room with a view of the snowy mountains! I could lie in bed and watch the sunrise and sunset over the mountains. The breakfast was also excellent.

It was a very hotel with good staff. My room felt a bit aged but was clean. Was impressed with the hotel overall and would definitely recommend to others.

Very clean, and you can see the mosque.

The hotel can be described as a mid-range property that offers basic accommodation suitable for short stays. The rooms are generally clean and functional, though nothing particularly stands out in terms of comfort or design. Facilities meet minimum expectations, but they are quite standard and limited. One noticeable drawback is the attitude of the staff, who were correct and professional but not...

Excellent hotel. Close to the airport and clean.

Room and amenities are good, however room service is below expectations from several order of dinners and lunches ordered I liked only the signature tea.

Lack of variation in breakfast Rooms were not cozy, in fact hotel facilities was pretty much old

Everything is fine. Service, location, everything triples!

1. This hotel is pretty much like a budget hotel in China – small rooms and very basic facilities. I strongly do not recommend it. 2. The room doesn't provide drinking water, and there isn't a convenience store nearby, so the only way to get water is from the dispenser in the hallway. 3. The service attitude was also just okay, not worth the price.

Novotel Almaty City Centre Hotel. Set in the heart of Almaty City, a few hundred feet from the iconic Soviet era Khazakstan Hotel and 20 to 30 minutes from Almaty Airport, this Novotel is modern, clean and with all the usual, essential amenities. Only one main downside is the room aircon is set by the hotel during winter months to run warm. It cannot be adjusted in the room so it became too hot and...

Great location, and the breakfast was good.

Facilities: Feels like a relatively new hotel for the area. Cleanliness: Pretty good. I had lower expectations after reading reviews for other hotels, so it was actually fine. Service: Decent. Overall, it's a good 4-star hotel, and it even has a pool (though I didn't use it). The breakfast was just okay, but that might be typical for the local area. It's also very close to the subway.

Everything was good..staff is friendly..service was great..

Located right next door to the Kok-Tobe cablecar station, and in walking distance to lots of good cafes and restaurants. The room was clean and comfortable and the service was friendly and professional. Breakfast was a little crowded and understaffed (some empty breakfast options and lots of dirty plates etc), so I recommend going to breakfast earlier. However, this didn't affect my stay, and I would...

Great service, convenient location, and very clean 🤍

Great hotel! Great service, everything is clean! Thank you so much!

Facilities: Very advanced. Although it opened in 2017, the interior is excellent and doesn't feel dated. Cleanliness: Excellent, with a housekeeper to help maintain cleanliness. Environment: Constant temperature and humidity, very friendly in cold Astana. Located right on the central axis and just a 5-minute walk from the Tree of Life Monument, it's a great place for a trip. Service: Very attentive...

Beautiful hotel with incredible facilities and excellent attentive service, would definitely visit again.

🤔🥹🫨 the neighbors didn't let me sleep.🫨

Amazing hotel with great views to the city on the upper floors. Very friend staff.

Everything was great. Friendly staff, comfortable beds, good soundproofing, no noise from the neighbors, and a convenient location

The service staffs are excellent as very attentive. The location is nearby to restaurants and mini marts. The room is clean with air conditioning. I will definitely come back to this hotel staying.

it was a landmark hotel, which show on the 5,000 tenge, the breakfast was great…

Hotel receptionist speak good english

The location is great, friendly stuff and affordable prices!

Excellent hotel, good service and tasty breakfast.

The hotel was very clean, and the front desk had staff who spoke Chinese, English, and Russian. The breakfast selection was extensive. It was a very large hotel with excellent soundproofing. It also had a gym, sauna, meeting rooms, and a Chinese restaurant.

The rooms are quite comfortable, although the facilities are a bit dated. Overall, it's very good.

Facilities: Fully equipped, ready for move-in. Hygiene: Clean. Environment: Good. Service: Attentive.

We had an amazing 4 nights stay at Beijing Palace. Place is conveniently located in the center of the city. Very quiet modern 5 star hotel with all the amenities! Would like to say special thank you to all the staff for comfortable stay. Rooms are clean and new. Everything that we needed was a phone call away. Fitness center and access to the swimming pool and saunas was included. Breakfast was amazing...

Friendly helpful staff. Unfortunately the mattress was very hard . No soap in the bathroom. Coffee/ tea not replenished daily we had to keep asking.and and did not always arrive and no milk for coffee Good variety at breakfast and cook to order omeletes. Great location. King Delux room furniture a little tired and basic. Cleaner woke us banging on door at 7.30am tho we were staying 3 nights. not...

A good place to stay right in the centre of the city. Baiterek, Moskva business centre and ministerial building are in 5 min walk. The room was clean and spacious, all necessities in the room. The bathtub was clogged and limited supply of toilet paper, napkins was provided, be prepared to request more from the reception if you are ill or use more paper. Breakfast is buffet but with limited variety...

Hotels in Almaty are significantly inferior to those in China. The Ritz-Carlton's facilities are roughly equivalent to those of Atour X in China. The service is acceptable, but the breakfast is mediocre and too monotonous; it's not even in the same league as Ritz-Carlton hotels in China.

The hotel is well located. It's a decent hotel for the budget, and it's fine for a one-night stay. The service is excellent.

The facilities, hygiene, environment, and services are all good.

I didn't have the chance to stay this time because of customer reasons, but I have stayed in this hotel many times before. Facilities: very new, very complete Hygiene: quite clean Environment: very convenient transportation Service: very good service attitude, very thoughtful

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience...

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.

Staffs are very friendly and helpful. When making the booking at Trip, make sure to select the number of guest correctly.

The room is a bit small, and the facilities are decent. The bathroom is quite bright, and breakfast is good with fruits available. Overall, it's a good value-for-money option in Almaty.

Convenient location, rich breakfast, and a clean room.

The room was really nice and clean, with heating available. The breakfast was also quite substantial. For the price, and its central location making it convenient to get anywhere, it's definitely worth it.

It's decent, and it has a swimming pool.

The hotel facilities are decent and quite spacious, but the soundproofing is poor.

Amazing and friendly staff and nice spacious rooms, will totally get back.

The view was amazing, the location was great, and the service was very friendly and attentive. The room was large and clean, and the beds were extremely comfortable. Unfortunately, the air conditioning didn't work and just heated the room on every setting, and some of the furnishings were a bit dated and had scratches. However, for the price, we would definitely come back.

Good location close to the sea side. Friendly staff. I enjoy my stay.

I have stayed at this hotel a few times now and every time I have been made to feel really welcome the staff are amazing 

Best location, view on sea Cozy rooms, excellent service staff, delicious breakfasts

Very comfortable and clean. Great location. Very kind personal

Best hotel in Pavlador. The receptionist tried to put me in a smaller room but I was having none of it, and got a nice big corner room. Please note that their double rooms (495sqft) are 50% larger than their deluxe double rooms (336sqft). Go figure.

I spent one night in this hotel. Reasonable prices, great staff, nice bar. I understand there is also spa but haven’t had time to check it out. Although there was a bit of a strange smell coming from the toilet, I compensated it with great view from the 8th floor.

Ertish has a multilingual staff, so English speakers will feel comfortable here. The decoration is elegant, the massage services are great, and the continental breakfast is nice. However, the water in my rooms was cold until I ran it for about 10 minutes. Despite that, I'd still recommend this hotel.

Nice hotel. Good food. Swimming pool and other tried facilities ok. Our problem was that on Friday night on our floor was some kind of party. We had to leave early in the morning. Though the noise that woke us several times was not welcomed.

Generally a nice hotel: the restaurant is good, the staff is helpful and friendly, it's a short walk to get necessities. What drives me a little bonkers is that the doors are hollow core, meaning you hear it perfectly every time the guy across the hall slams his door. The rooms also tend to get pretty cold: there are of course radiators, but even with them on, it feels cold. There's a secondary radiator...

I recently stayed at Holiday Inn Express Almaty by IHG, and overall I had a very comfortable experience. The room was clean, modern, and well-organized, with a nice view of the city and mountains in the distance. I especially appreciated the fast Wi-Fi and the convenient workspace, which made it easy for me to get some work done. Breakfast was simple but fresh, and the staff were friendly and helpful...

The location is great, with a shopping mall nearby, making dining and getting around very convenient. The breakfast was also quite good. You can see the mountains from the hotel, and they look stunning covered in snow.

Located in the south of the city, it's convenient for getting to Shymbulak. The road outside the hotel can get congested during peak hours. The breakfast spread is excellent, with different fruits and vegetables every day. The grilled zucchini was absolutely delicious! The front desk staff were very helpful in finding the correct address on the taxi app.

Amazing hotel with a great overall experience. The room was comfortable and well maintained, the staff were friendly and helpful, and the location was very convenient. Everything went smoothly during the stay, and I would definitely recommend this hotel to anyone looking for a pleasant and hassle-free stay.

I was really satisfied with my stay this time! Everything went smoothly from booking to check-out. The room was even better than the pictures, and the bed was super comfortable; I felt completely refreshed after a good night's sleep! The front desk staff was incredibly enthusiastic and even helped me plan my itinerary for exploring the surrounding area. The breakfast was delicious! I've already recommended...

Overall, the check-in experience was quite smooth. The room was well-equipped, clean, and the service was very attentive, offering great value for money. My only minor regrets are that the room space was a bit cramped, and the faucet in the bathroom had an odd angle, making it easy to splash water on clothes while washing. I hope they can optimize this in the future. Despite that, it's still generally...

great location to stay in Aktau and affordable, friendly. it looks modern

The hotel's main advantage is its location. It's practically the only hotel in Aktau with a direct view of the sea and direct access to the cliff path. The inflated price is due precisely to the location. The room is large and clean, the bed is comfortable. Water is always available. The breakfasts are delicious and varied; one day they even served sturgeon for breakfast. Upon arrival, we discovered...

Good, very good, not bad! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ? ! ! ! ! ! ! ! ! ! ! ! ! !

The room is large, the toilet is small, and there is no iron. It is very inconvenient to iron clothes when traveling on business! Many waiters at the front desk did not speak English, only one did. This is very inconvenient! In addition, the wifi was very poor and I mentioned it to the front desk three times. After staying for several days, one day the room was not cleaned that day, so I went to the...

The hotel is in a great location 👍 The rooms are very clean. The staff are all very friendly. Best of all, it's spacious and the beautiful Caspian Sea is right in front of you!

If you have the chance, definitely take this tour. Ideally, bring school-age children. They'll find it educational and engaging. They'll be able to feed the fish and learn how many different types of sturgeon there are. They'll also learn about the differences. We didn't regret going. 👍

The location of the hotel is very good, opposite the park The room is too old and the space is small Breakfast so so

This is a very poor standard hotel. Nothing is working. Ones upon a time this was a good hotel not anymore. I will strongly suggest that you remove this hotel from your suggestions list. Thanks.

The cabinets and stools are stacked together, making the space very small. The door lock is difficult to open. The lock on the balcony is also broken. The hotel does not provide slippers and mineral water. No one cleaned the room after staying for three days. The breakfast is OK.

The location is good, there is a parking lot, and there are dense business districts around. The breakfast is average, and the price does not match the room facilities. 500 per night is not worth the price, but the front desk service is good and the hygiene is OK. It's just too old and can't be compared with domestic ones

I am satisfied. The hygiene is OK. The heating is OK. The Big Butt TV series is very good.

The room is similar to that in China in the 1990s. The equipment is old and average. It is mainly a hotel for foreigners. There is a lady at the front desk who speaks simple Chinese. The breakfast is rich and tastes good. Green and healthy food is not available in China. There are many rooms with double beds. It is suitable for business trips. The front desk collected 3500 tourism tax, which is collected...

I’m surprised to find such high end hotel in Kazakhstan. It was a pleasant stay.

This was by far the best hotel experience of my life. The St. Regis is the embodiment of luxury and in Astana it is extremely good value for money in a majestic city that is truly a hidden gem. The staff are caring, hospitable and cheerful, always going above and beyond for your needs. The breakfast merged variety with the best quality I've ever experienced in a hotel ever. The room... My goodness...

Everything was on satisfactory level. Best hotel in the City, at my own option. Breakfasts are exquisite with a lot of choice

Lovely hotel, I will return to stay in here again.

Really good Room and Hotel. Money well worth and we looking forward to come again.

Usually better. Left the number with the reservations department. Waited for a call for over 30 minutes. Finally got through on the 5th try. There was no welcome note or compliment in the room. No one offered drinks until I called an hour later. There were no disposable razors. The room has some drawbacks. Of the easily fixable ones, this is the rolled-up sofa, which looks terrible, and the...

The hotel was gorgeous and very comfortable. The spa and pool was a bonus! I gave it a four because I had to call the desk 3 or 4 times to request basic items like extra toilet paper and extra towels because no one cleaned the room when I had requested it on day 2 of our stay. The staff was very friendly and helpful. I would stay again.

I just spent one night at the Rixos Turkistan,and had a great experience. The hotel is modern. The rooms are large and clean. The hotel is connected with a small shopping centre with a supermarket. The spa and fitness centre are great. The pool in particular is huge and very much adapted for people who like swimming, with a smaller pool for children. The staff are usually very friendly and you can...

Great experience. Clean and nice hotel. Great swimming pool and spa. Very friendly staff with usually a good command of English.

Rixos is top notch, the room is clean and cozy, the price through trip is twice cheaper than through other sites. The breakfast is super, I liked everything.

I liked everything! The service was great!

Nice hotel. Employees were all smiles and helpful. Bed was comfortable, shower was great air conditioning worked. There was a big chip on one of the shelves they tried covering up with the minibar menu. That made me laugh. Food in the restaurant was excellent. Their "Irish Pub" is unlike any Irish pub I've ever been in in my life. I'm not complaining, it was just hilarious to me that they'd call such...

hotel is good and room.large and comfortable . view on a side is charming with all the mountains . shower good but with tub. breakfast reasonable but sometime when crowded you feel something missing on organization level . location is great ,just close to good area for walking ,finding coffee and restaurants . it is a quite area . some parking available . staff is responsive .

It's a shame you didn't read the reviews before your trip and instead trusted the brand and the stars. The service, hospitality, and professionalism are lacking. The hotel team needs to work on improving its reputation, especially in your city.

Overall nice stay but could work on their wifi which is poor

Everything is alright, I would recommend it.

Good hotel. But staff is very bad

I cannot use the wifi because the signal was too weak. That was terrible. The water from the tap colored brown. It looked like not clean

Very average. The big plate chicken for breakfast was good, though. I think chain hotels are more reliable.

Very good, comfortable, convenient, and quick. I'll definitely stay at this hotel again next time.

It was -16 degrees Celsius outside, but the room was only 15 degrees and there was no underfloor heating. The room was too cold. They eventually provided a heater, but I still couldn't sleep well at night. I recommend against staying at this hotel during winter.

Perfect! The key thing is that the lady at the front desk speaks Chinese, which made communication so much easier.

The room was very satisfying. The lovely staff member, Haziza, spoke Chinese which was very convenient. The room was also very clean. The surrounding amenities were also very convenient.

The hotel's location is excellent, and transportation options nearby are quite convenient. You can walk to all the attractions.

Very good location. Quite reasonable price for a4 star hotel, at least during winter. Near to shymkent plaza. Eating at the Kazakh restaurant next to the hotel is a must,!! Delicious and affordable. I recommend you to stay here!

Workable place and good breakfest after long routw. Price is also comfortable

Love the room. Big and spacious. The location is great too.

Gayet güzeldi. Fiyat performans oteli. Aktarmamız sırasında konakladık ve memnun kaldık.

Very very very good Very clear and clean

among the advantages: the size of the rooms, spacious, comfortable, there is a place where you can put your suitcase. Good delicious breakfasts. The location is also excellent, the hotel is located in the very center of the city and you can walk to the shopping center or the drama theater. A TV with a large set of channels in three languages: Russian, Kazakh, English. The number I had wasn't facing...

It clearly states check-in is after 2 PM, but they forced me to pay for an extra night because I arrived at 12 AM. What's the point? It feels like a scam. And then they demand check-out by 12 PM... The next day, I checked out before 12 PM and requested a refund for that extra day, but they refused to give it.

The room environment is nice, but the facilities are a bit old.

Good breakfast and close to Arbat street.

The hotel was excellent in every aspect. I wanted to extend my stay, but couldn't secure a reservation.

The front desk staff were very friendly and English-speaking. The breakfast spread was quite generous. The hotel seemed to cater predominantly to Chinese guests. My only minor complaint is that it was a bit pricey; otherwise, everything was good.

The hotel was clean, and breakfast was decent. However, when I checked in after 6 PM, the room hadn't been fully cleaned yet, and housekeeping staff were still coming and going, delivering items. There also seemed to be a large number of Indian guests. After 1 AM, a man, two women, and two children in the adjacent room were still being very noisy. Knocking on their door to ask them to quiet down didn...

location is rether quiet