Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels in Patong

I've been to Thailand 5 times and Phuket 3 times, but I've never encountered a hotel as unbelievably bad as this one, anywhere in the world. I strongly advise everyone to avoid staying here.

Hygiene: Pictures 1, 2, and 3 show the sheets before they were changed. Pictures 4, 5, 6, and 7 show them after. Even changing the sheets was a major hassle. I initially called the front desk myself, around 9 PM. The front desk interrupted me before I could even finish speaking, saying no one was available to change the sheets and if I insisted, I'd have to wait until after 3 PM the next day. Then I asked Trip.com to communicate on my behalf. It took Trip.com two hours to get in touch with their duty manager. After that, the manager and an employee came to change the sheets and duvet cover. While changing the duvet cover, the two staff members were laughing. I have no idea what was so funny; does this hotel not even provide basic training? We booked three rooms in total, and I only found out the next day that my parents' sheets were just as dirty and hadn't been changed at all on the second day. This hotel truly **sucks**. A big shout-out to Trip.com's customer service, who kept trying to help me resolve the issue and communicate. The hygiene situation even left the customer service agent speechless.

Safety: Around 2 AM, someone kept trying to use a key card to enter my room, which woke me up. When I looked through the peephole, I didn't see anyone. Of course, it's possible someone made a mistake. However, I wouldn't be surprised if there were safety issues at this hotel. The entire hotel is open-plan; you don't need any key access or even to go through the lobby to enter the accommodation building, and you can access all floors without a room card.

Service: As mentioned above, I suspect the staff at this hotel have absolutely no training. For the hotel deposit, you *must* pay in cash, and it's not possible to pay in Thai Baht; it has to be RMB or USD. When checking out, they insist on inspecting every room, making you wait 10 minutes per room. Seriously, it's 2026, and I feel like I've traveled back to 2006. What's up with that?

Price: I booked a room two months in advance for around 1500. On the day of check-in, I casually looked it up and saw it was only 900 a night for the same day. I'm utterly speechless.

I've never encountered a hotel that manages to hit every single one of my pet peeves in all areas. This hotel is truly outrageous (^-^)👍

Absolutely terrible, just awful!

For a hotel that costs over 2000 per night, I had to listen to the sound of the equipment room all night. My room was right next to it, and there was a vibrating noise every 2-3 minutes. After 7 AM, it became a continuous vibration, like sleeping on a tractor. There were also strange noises inside the room periodically, and then constant crow cawing from 5 AM onwards.

I booked this place expecting a five-star hotel, but when I arrived, I found it to be very small. The hotel's promotional photos are completely misleading. There were only 5-6 lounge chairs by the pool, and nowhere to even put clean towels. Because there were farmlands behind the pool, I kept getting whiffs of manure, making it feel more like a family-run guesthouse. The drainage in the shower was also terrible; the bathroom was completely flooded after showering because the water wouldn't drain. The 'Nanyang style' felt eerie and creepy, making the whole night noisy and unsettling.

In short, this is the worst hotel I've ever stayed at in all my years of traveling, and to top it off, it cost over 2000 per night!