Spa-Hotels in Kazakhstan

Amazing and friendly staff and nice spacious rooms, will totally get back.

The view was amazing, the location was great, and the service was very friendly and attentive. The room was large and clean, and the beds were extremely comfortable. Unfortunately, the air conditioning didn't work and just heated the room on every setting, and some of the furnishings were a bit dated and had scratches. However, for the price, we would definitely come back.

Good location close to the sea side. Friendly staff. I enjoy my stay.

I have stayed at this hotel a few times now and every time I have been made to feel really welcome the staff are amazing 

Best location, view on sea Cozy rooms, excellent service staff, delicious breakfasts

Very comfortable and clean. Great location. Very kind personal

The room is warm and comfortable, the front desk service is very good, and the breakfast is rich and exquisite

We stayed one night. Everything was fine) the hotel is apparently being renovated, the staff is friendly)  Breakfasts are good)

Everything else is fine. I don't know if it's the local card I bought, but the network is sometimes unstable.

The room is small and has few toiletries. The hardware facilities are slightly old. It is convenient to have a Cantonese restaurant downstairs

First time staying here, pretty good! The facilities are incomplete and you have to go to the front desk to get the kettle.

The pool is not working. The steam was not turned on, the cleanliness leaves much to be desired! The spa was not cleaned in the morning

Best hotel in Pavlador. The receptionist tried to put me in a smaller room but I was having none of it, and got a nice big corner room. Please note that their double rooms (495sqft) are 50% larger than their deluxe double rooms (336sqft). Go figure.

I spent one night in this hotel. Reasonable prices, great staff, nice bar. I understand there is also spa but haven’t had time to check it out. Although there was a bit of a strange smell coming from the toilet, I compensated it with great view from the 8th floor.

Ertish has a multilingual staff, so English speakers will feel comfortable here. The decoration is elegant, the massage services are great, and the continental breakfast is nice. However, the water in my rooms was cold until I ran it for about 10 minutes. Despite that, I'd still recommend this hotel.

Nice hotel. Good food. Swimming pool and other tried facilities ok. Our problem was that on Friday night on our floor was some kind of party. We had to leave early in the morning. Though the noise that woke us several times was not welcomed.

Generally a nice hotel: the restaurant is good, the staff is helpful and friendly, it's a short walk to get necessities. What drives me a little bonkers is that the doors are hollow core, meaning you hear it perfectly every time the guy across the hall slams his door. The rooms also tend to get pretty cold: there are of course radiators, but even with them on, it feels cold. There's a secondary radiator...

I’m surprised to find such high end hotel in Kazakhstan. It was a pleasant stay.

This was by far the best hotel experience of my life. The St. Regis is the embodiment of luxury and in Astana it is extremely good value for money in a majestic city that is truly a hidden gem. The staff are caring, hospitable and cheerful, always going above and beyond for your needs. The breakfast merged variety with the best quality I've ever experienced in a hotel ever. The room... My goodness...

Everything was on satisfactory level. Best hotel in the City, at my own option. Breakfasts are exquisite with a lot of choice

Lovely hotel, I will return to stay in here again.

Really good Room and Hotel. Money well worth and we looking forward to come again.

Usually better. Left the number with the reservations department. Waited for a call for over 30 minutes. Finally got through on the 5th try. There was no welcome note or compliment in the room. No one offered drinks until I called an hour later. There were no disposable razors. The room has some drawbacks. Of the easily fixable ones, this is the rolled-up sofa, which looks terrible, and the...

great location to stay in Aktau and affordable, friendly. it looks modern

The hotel's main advantage is its location. It's practically the only hotel in Aktau with a direct view of the sea and direct access to the cliff path. The inflated price is due precisely to the location. The room is large and clean, the bed is comfortable. Water is always available. The breakfasts are delicious and varied; one day they even served sturgeon for breakfast. Upon arrival, we discovered...

Good, very good, not bad! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ? ! ! ! ! ! ! ! ! ! ! ! ! !

The room is large, the toilet is small, and there is no iron. It is very inconvenient to iron clothes when traveling on business! Many waiters at the front desk did not speak English, only one did. This is very inconvenient! In addition, the wifi was very poor and I mentioned it to the front desk three times. After staying for several days, one day the room was not cleaned that day, so I went to the...

The hotel is in a great location 👍 The rooms are very clean. The staff are all very friendly. Best of all, it's spacious and the beautiful Caspian Sea is right in front of you!

If you have the chance, definitely take this tour. Ideally, bring school-age children. They'll find it educational and engaging. They'll be able to feed the fish and learn how many different types of sturgeon there are. They'll also learn about the differences. We didn't regret going. 👍

The hotel was gorgeous and very comfortable. The spa and pool was a bonus! I gave it a four because I had to call the desk 3 or 4 times to request basic items like extra toilet paper and extra towels because no one cleaned the room when I had requested it on day 2 of our stay. The staff was very friendly and helpful. I would stay again.

I just spent one night at the Rixos Turkistan,and had a great experience. The hotel is modern. The rooms are large and clean. The hotel is connected with a small shopping centre with a supermarket. The spa and fitness centre are great. The pool in particular is huge and very much adapted for people who like swimming, with a smaller pool for children. The staff are usually very friendly and you can...

Great experience. Clean and nice hotel. Great swimming pool and spa. Very friendly staff with usually a good command of English.

Rixos is top notch, the room is clean and cozy, the price through trip is twice cheaper than through other sites. The breakfast is super, I liked everything.

I liked everything! The service was great!

Nice hotel. Employees were all smiles and helpful. Bed was comfortable, shower was great air conditioning worked. There was a big chip on one of the shelves they tried covering up with the minibar menu. That made me laugh. Food in the restaurant was excellent. Their "Irish Pub" is unlike any Irish pub I've ever been in in my life. I'm not complaining, it was just hilarious to me that they'd call such...

The location of the hotel is very good, opposite the park The room is too old and the space is small Breakfast so so

This is a very poor standard hotel. Nothing is working. Ones upon a time this was a good hotel not anymore. I will strongly suggest that you remove this hotel from your suggestions list. Thanks.

The cabinets and stools are stacked together, making the space very small. The door lock is difficult to open. The lock on the balcony is also broken. The hotel does not provide slippers and mineral water. No one cleaned the room after staying for three days. The breakfast is OK.

The location is good, there is a parking lot, and there are dense business districts around. The breakfast is average, and the price does not match the room facilities. 500 per night is not worth the price, but the front desk service is good and the hygiene is OK. It's just too old and can't be compared with domestic ones

I am satisfied. The hygiene is OK. The heating is OK. The Big Butt TV series is very good.

The room is similar to that in China in the 1990s. The equipment is old and average. It is mainly a hotel for foreigners. There is a lady at the front desk who speaks simple Chinese. The breakfast is rich and tastes good. Green and healthy food is not available in China. There are many rooms with double beds. It is suitable for business trips. The front desk collected 3500 tourism tax, which is collected...

Very average. The big plate chicken for breakfast was good, though. I think chain hotels are more reliable.

Very good, comfortable, convenient, and quick. I'll definitely stay at this hotel again next time.

It was -16 degrees Celsius outside, but the room was only 15 degrees and there was no underfloor heating. The room was too cold. They eventually provided a heater, but I still couldn't sleep well at night. I recommend against staying at this hotel during winter.

Perfect! The key thing is that the lady at the front desk speaks Chinese, which made communication so much easier.

The room was very satisfying. The lovely staff member, Haziza, spoke Chinese which was very convenient. The room was also very clean. The surrounding amenities were also very convenient.

The hotel's location is excellent, and transportation options nearby are quite convenient. You can walk to all the attractions.

hotel is good and room.large and comfortable . view on a side is charming with all the mountains . shower good but with tub. breakfast reasonable but sometime when crowded you feel something missing on organization level . location is great ,just close to good area for walking ,finding coffee and restaurants . it is a quite area . some parking available . staff is responsive .

It's a shame you didn't read the reviews before your trip and instead trusted the brand and the stars. The service, hospitality, and professionalism are lacking. The hotel team needs to work on improving its reputation, especially in your city.

Overall nice stay but could work on their wifi which is poor

Everything is alright, I would recommend it.

Good hotel. But staff is very bad

I cannot use the wifi because the signal was too weak. That was terrible. The water from the tap colored brown. It looked like not clean

Really nice hotel with great staff. The rooms were beautiful but exceptionally warm. Our room rarely went below 27C unless we opened the windows. It was super uncomfortable sleeping in sauna like conditions.

Very nice place, Friendly staff, super polite. Great breakfast!

It's a good hotel, but the room smells very bad. I don't know why.

I loved Baku. People were very friendly. Prices were very reasonable. Alyia the receptionist in this hotel was one of the best. She always went out of her way to help me. She is a big asset for the this stablishment!

Beautiful place to stay. Very clean. Friendly staff. Yhe beautiful pool and jacuzzi.

The location is great and the staff is also very nice.

It clearly states check-in is after 2 PM, but they forced me to pay for an extra night because I arrived at 12 AM. What's the point? It feels like a scam. And then they demand check-out by 12 PM... The next day, I checked out before 12 PM and requested a refund for that extra day, but they refused to give it.

The room environment is nice, but the facilities are a bit old.

Good breakfast and close to Arbat street.

The hotel was excellent in every aspect. I wanted to extend my stay, but couldn't secure a reservation.

The front desk staff were very friendly and English-speaking. The breakfast spread was quite generous. The hotel seemed to cater predominantly to Chinese guests. My only minor complaint is that it was a bit pricey; otherwise, everything was good.

The hotel was clean, and breakfast was decent. However, when I checked in after 6 PM, the room hadn't been fully cleaned yet, and housekeeping staff were still coming and going, delivering items. There also seemed to be a large number of Indian guests. After 1 AM, a man, two women, and two children in the adjacent room were still being very noisy. Knocking on their door to ask them to quiet down didn...

location is rether quiet

Facilities: excellent Cleanliness: excellent Ambiance: excellent Service: excellent

The hotel was great, without a doubt this hotel was opened not so long ago and therefore the facilities are up in their shape. Breakfast was also great, plenty of options to choose from. Generally, I would recommend staying here.

Upon arrival, our room was prepared with a “welcome gift” of fruit — unfortunately, it was already rotten. We informed reception, and their response was simply that it had been placed there the day before. As one of the more expensive hotels in the city, we expected a higher standard of service and a more professional response to a complaint. Due to this experience, we will consider alternative accommodation...

My experience to all mothers out there who are breastfeeding and looking for a good hotel in Almaty. I visited Almaty while I was in the breastfeeding phase, where I must preserve/store my breast milk to take for my baby back home. As it is well known, hotel rooms do not have freezer in them. I am so thankful and great full for Mark and Assem for their help in that matter; specially Mark, not only...

Lovely hotel. I also got Thai massage in spa and it was absolutely fantastic!

My first visit to Kazakhstan in early October — I chose Mercure for the first three nights for its convenient location and clean, hygienic look. The interior beautifully blends creativity and tradition, with local patterns, photos, and ornaments throughout the lobby, restaurant, and rooms. It’s even more impressive in person than in photos — a true work of art. The room condition was excellent and...

The rooms were very clean and the staff were very friendly and helpfull.

Fantastic hotel with lots of really cool history. Staff were lovely, room was really nice, and price was very reasonable.

Stayed for 7 days on business. The best thing is a gym adjacent to the hotel with a swimming pool, machines and a sauna. Very good wifi connection. Breakfast and food offer for dinner in the restaurant downstairs is nice overall as well. Rooms are standard but comfortable. The only thing is that aircon is noisy but can be disconnected. An excellent experience overall!

Upon arrival very early in the day & after flying for twenty-plus hours our rooms weren’t ready so not off to a good start. They did get us into rooms within the following hour- problem solved. The rooms are relatively small but big enough, clean and comfy. The room had a fridge but no coffee maker 😱. Room service was always prompt in coming to the rescue getting me my caffeine fix ☕️. I really...

Our first time in Kazakhstan for business. The food staff, front desk personnel are wonderful. If we needed something they took care to see we were taken care of. Met managers and again very helpful. Thank you all for a comfortable 22 night stay.

Room was clean but very basic with heater that was maybe little bit too small for room. Service in hotel is ok but quite slow. Breakfast simple and quite heavily in unhealthy side. Very difficult to eat healthy in morning. Car parking was available for free.

From airport pickup to drop-off on the airport and all in between was taken great care of the staff. ,staff was very polite. Very helpful and friendly staff, plus the swimming pool and sauna was a nice add on and the temperature in the pool was great. I liked the location of the hotel It was near the beach . Inside the hotel building has its own restaurant, supermarket, boutiques. really helpful. Panoramic...

Excellent hotel! Decent service!

Excellent hotel with reasonable prices. Everything is clean and tidy. Breakfasts are very tasty. There is a sauna, a swimming pool and a gym. All this is included in the price of accommodation. The hotel has a restaurant and a sushi bar.

We liked the hotel. We lived in two adjacent standard rooms on the 5th floor at the "family" rate, it is cheaper, the bathroom is equipped with good plumbing, cleaning is scheduled on time, the rooms have air conditioners and working Wi-Fi, thoughtful lighting, convenient storage places for things and bags, a full-length mirror, albeit outdated, but high-quality furniture and textiles. Common...

Luxurious hotel. Everything is thought out. Everything you need is in the hotel building itself. If you want a cola or chocolate, you go straight down the elevator to the Supermarket, Pharmacy, Canteen (very tasty and cheap), Hairdresser, Gym, Swimming pool, etc. Open air rooftop restaurant with panoramic views. Huge rooms. Excellent wifi. You can connect a USB flash drive and SMART TV via HDMI to...

For several years now I have only been going here to work out in the gym, swim in the pool and enjoy the sauna. This is best done in a comprehensive manner for the whole day. Always clean, comfortable, cozy, organization of recreation at the highest level. This is monitored by the administrator of the complex - Angela Vasilievna. Under her supervision, it cannot be otherwise. 👍 Thank you for making...

This hotel has a fantastic ambiance with a strong Russian flair. Breakfast every morning was a real treat. The room was very quiet and the heating was excellent. It's super convenient for getting around, and it's easy to walk to many of the attractions. Definitely my top choice for a trip to Almaty.

The hotel is in a good location, room is clean abit smaller than when i stayed in holiday inn express but still able to put 2 luggages in the room. The breakfast spread is very good. Thumbs up. Plenty of food to keep you full. The dining area is abit small but there is still enough tables to serve at least 30 people. I think others who complaint about this probbaly came during summer or peak season...

Let's start with the positives: the hotel's location is decent, close to Mega, and situated in a quiet residential area. Compared to other hotels in Almaty, the price is relatively cheaper. Now for the negatives: the rooms are very old, giving you a distinct feeling of being transported back to the old Soviet era, 20-30 years ago. Breakfast is very average, not bad, but just enough to fill you up....

Place would have been okay, but first of all, there’s no bidet anywhere in this country. The only shattaf spray I found was in a gasoline station restroom. We stayed for 3 nights and the place was generally clean. They did clean our room, though not thoroughly, maybe because the place is a bit old, so even with effort, it doesn’t feel much different. The location is great though, just a short walk...

My initial check-in left me a bit disappointed. The standard room was quite small, and the corridors were narrow. The facilities also felt a bit old-fashioned, and the bathroom fan was quite loud. However, after staying for three days, I really grew to love this small hotel. Even though the facilities are older, they are meticulously maintained and spotlessly clean. It felt charming and cozy, and...

Very satisfied! Although it looks a bit dated, it's clean, well-equipped, and has a strong Soviet feel. The hotel food is plentiful, and transportation is convenient, with excellent bus connections right outside. It's not far from the airport either, less than a 30-minute drive. Plus, there's an elegant coffee shop on the first floor – fantastic!

Amazing hotel and super good rooms with very friendly staff. I would recommend others to stay here as I was very impressed with the service I was provided. 10/10

Unfortunately, the takeaway breakfast I had requested a waiter - staff member for our early 6 a.m. departure was not prepared. I specifically asked for it the day before, clearly stating that I would be leaving at 6 a.m. To confirm, I even followed up with another staff member that same evening, who assured me the breakfast was already packed and would be ready for me upon departure. However, when...

The reception staff are helpful. They help me a lot on calling taxi. They can communicate in English.

Best western is famous for its old classical design. But this time it was a little bit dirty or there was no person in the room for a long time. However, they got a new massage service on the 3rd floor which was amazing!

Thank you for your help to give me higher floor,and your English is very impressively good.

Very centrally located hotel, within walking distance to most attractions. The staff were nice and welcoming. The hotel is well maintained, though some areas could use a bit of modernization. My only issue was that I couldn’t regulate the heat in the room, which made it a bit too warm. Overall, a pleasant and convenient stay.

Such a small place for breakfast. Breakfast is really poor, specially variations of food. Not always fresh.

The hotel is good and the receptionists are helping. Breakfast was very nice.

Excellent location (big mall across the street), clean room, strong WiFi, good service from the reception desk. Happy with this hotel.

We had a good experience - the staff was very accommodating, let us check in early and was very helpful. Rooms nice as well

I stayed three nights at Park Dedeman Almaty and had a pleasant, comfortable experience overall. The room was nice and cozy, with a touch of modern design that made it feel fresh without trying too hard. The location is a real plus, right opposite Atakent Mall and just a short walk from the Botanical Park, which is great for getting some fresh air or a quiet break from the city. Breakfast was okay...

The view is nice, the service is good. But it is a bit difficult to communicate in English

The rooms are good but the upholstery in the bathrooms need fixing My shower head broke the first day of my stay The flush of the wc stopped working properly in day 3 The staff also needs to be more welcoming and friendly First time I have seen staff in a hotel not even smiling at their guests . Just a blank face no greeting no smile you get when you go to the restaurant for breakfast. I’m breakfast...

Aside from being a bit old, the hotel was pretty good and even had a small balcony. The location was great, and breakfast was decent too.

Great hotel. Wonderful breakfast buffet, one of the best hotel gyms I've ever used, and it even had a sauna.

Good location, about 5 minutes walk to subway station and a few bus stands nearby. The only drawback for this hotel is the bed, pillow and blanket are too old and thin.

The room was so dirty. The carpet inside the room was full of stains and the furniture looked so shabby. The sliding door inside the shower was broken. However, the location for this hotel was good. Centrally located and easily accessible for public transports for sightseeing.

Dirtiest hotel I ever stayed during my entire life. The carpet inside the room was full of stains and the room is old fashion with shabby condition. Breakfast was below average and not much choices. The only good thing about this hotel was their location. Centrally located inside the city and easily accessible for public transport.

The environment was just okay, and the bed was too small and not very comfortable. Public transport around here isn't very convenient either. Overall, it was an average experience.

This is the second hotel I stayed at in Almaty. It's definitely an old-money style hotel. The hotel is located near the Koktobe cable car, which is convenient for getting around. The breakfast selection is not extensive, but it's still quite nice. The past two days have been sunny in Almaty. It's a great start to the new year!

Very nice, clean, and safe environment. Healthy and delicious food.

The location is pretty good, near lots if restaurants and metro station. Easy to get the cabs. Walking distance to the opera house and city center. The room is big and the bathroom is clean. The only weak point us the air condition which is too old to cool down.

The room is not big, which is the common situation of most hotels in Almaty. But the room facilities are good. It is not as shabby as many hotels, but magnificent. There is a large community in front of the hotel with very good greenery. You can take a walk in the evening.

I was a little skeptical at first, thinking it would be old. In the end, I booked it because of the location. Overall, I am satisfied. Generally, airline crews will choose hotels for their stay, so they won't be too bad. It's not far from the cable car station, about a 20-minute walk. It's also not far from the Cathedral, a 15-18-minute walk. I am a bit picky. The facilities are acceptable and clean...

Hotel is conveniently located and there is a 24-hour bar which is good to have business discussions within the hotel at any time of the day. 

Overall, it's pretty good. The only drawback is the lack of Chinese-compatible power outlets.

The hotel is located at a very convenient location - 22 mins to airport, 10 mins walking distance to Green Bazaar and Cathedral, many good restaurants around. The staff are very friendly and welcoming. Room is clean and spacious. However, the air con is not working so we had to open the windows at night (still hot sometimes!) The pillows are too soft, it would be great if there are extra pillows offered...

Everything Ok, Thanks for all the staff,

Friendly and helpful staff. Breakfast was good. The location is super good. Strongly recommend.

comfortable and nice environment, good service, breakfast is good and a lot of varities, hotel is 10 min walk from nearest metro, we stayed for second time, hotel restaurant open until midnight which provide conveniences for those who lazy go out and have late dinner, recommended.

Me and my friends had a great time at Almaty. Renion Park Hotel has one of the best location. Near and walking distance to most of the must-see places in Almaty. Beda are comfy the room size is quite big for a 2 single beds. The view frok our window wad also great because it was facing the park and our last day i Almaty it snowed so it was a beautiful sight from our bedroom window. Buffet breakfast...